UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549



SCHEDULE 14A
PROXY STATEMENT PURSUANT TO SECTION 14(a) OF THE
SECURITIES EXCHANGE ACT OF 1934



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Soliciting Material Pursuant to Section 240.14a-12240.14a-1
Navient Corporation
(Name of Registrant as Specified in Its Charter)
(Name of Person(s) Filing Proxy Statement if Other Than the Registrant)
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123 Justison Street
Wilmington, Delaware 19801

April 13, 20189, 2020
Dear Fellow Shareholders:
WeAs we write this letter to invite you to attend the 20182020 Annual Meeting of Shareholders of Navient Corporation, the world is gripped by uncertainty created by COVID-19. We understand that these are challenging times for everyone and want to assure our stockholders that we are focused on Thursday, May 24, 2018.the health and safety of our teammates while safely continuing to meet the needs of our customers and clients. We are also focused on ensuring that we are prepared to fully engage in growing our business when appropriate.
To protect the safety, health and well-being of our team, customers and communities, we rapidly and successfully implemented several preventative measures including a broad work from home policy. We aggressively deployed technology and training to enable team members to perform high-quality customer service, accurate processing and other tasks previously undertaken in the office. For the small number of our employees supporting essential business functions whose job cannot be done from home, we implemented aggressive “social distancing” and best-practice hygiene measures in our facilities.
For the millions of student loan borrowers we serve, we swiftly implemented unprecedented relief programs initiated by the White House and Congress for Department of Education borrowers, and we created or deployed options to suspend payments to support FFELP and private credit borrowers. We also created a comprehensive webpage dedicated to providing information needed to access these programs during this crisis. The webpage iswww.navient.com/Covid-19/.
Navient continued to support its communities in this time of need and has donated thousands of N95 respirator masks to medical facilities in 19 communities.
The meetingcompany’s transformation was possible because of our careful business continuity planning and preparation. Our detailed plans allowed for quick action, creativity and flexibility in who and where we worked, to how we continuously met the needs of our customers and clients.
Navient’s 2020 Annual Meeting of Shareholders will be held at our headquarters at 123 Justison Street, Wilmington, Delaware 19801, beginningvirtually via the Internet on Wednesday, May 20, 2020 at 8:00
a.m., Eastern Time.Daylight Time, to protect the safety and well-being of our shareholders and employees in light of the COVID- 19 outbreak.
WeAt our Annual Meeting, we will consider the matters described in this proxy statement. We will also reviewlook forward to reviewing with you significant developments since last year’s annual meeting of shareholders.meeting—including substantial progress in improving customer experience and efficiency, and working to accelerate future growth. 2019 was an excellent year on many fronts and we are working across the entire company to do our best in 2020 as we face new challenges together.
We are again making our proxy materials available to you electronically. We hope that this continues to offer you conveniencea convenient way to review the materials while allowing us to reduce the number of copies we print.our environmental footprint and expense.
The proxy statement contains important information and you should read it carefully. Your vote is important, and we strongly encourage you to vote your shares using one of the voting methods described in the proxy statement. Please see the notice that follows for more information.
IfWe wish you are unable to attend the meeting in person, you will be able to listen to the meeting by webcast or conference call.good health and safety.
Sincerely,

John (Jack) F. Remondi
William M. Diefenderfer, Ill
President and Chief Executive Officer
Chairman
Linda A. Mills
Chair of the Board of Directors




123 Justison Street
Wilmington, Delaware 19801

April 13, 20189, 2020



NOTICE OF 20182020 ANNUAL MEETING OF STOCKHOLDERSSHAREHOLDERS OF
NAVIENT CORPORATION



To Our Shareholders:
Navient Corporation (“Navient” or the “Company”) will hold its 20182020 Annual Meeting of Shareholders (the “Annual Meeting”) as follows:

Date:Thursday,
Wednesday, May 24, 201820, 2020
  
Time:8:00 a.m., Eastern Daylight Time
  
Place:
Access:
Navient CorporationMeeting Live via the Internet
123 Justison Street
Please visitwww.virtualshareholdermeeting.com/NAVI2020
Wilmington, Delaware 19801

Items of Business:
 
 
 
Items of Business:

(1)Elect the 9 nominees named in the proxy statement to serve as directors for one-year terms or until their successors have been duly elected and qualified;
(2)Ratify the appointment of KPMG LLP as Navient’s independent registered public accounting firm for 2018;
2020;
(3)Approve, in a non-binding advisory vote, the compensation paid to Navient’s named executive officers;
(4)     Consider andTo hold a non-binding advisory vote on whether a shareholder proposal, if properly presented atvote to approve the meeting and not previously withdrawn; and
compensation paid to our named executive officers should occur every one, two or three years;
(5)Act on such other business as may properly come before the Annual Meeting or any adjournment or postponement of the meeting.

Record Date:
You may vote if you were a shareholder of record as of the close of business on March 26, 2018.
Record Date:
You may vote if you were a shareholder of record as of the close of business on March 23, 2020.

In the interest of the health and well-being of our shareholders and our employees, and taking into account the protocols of federal, state and local governments, we have determined that the 2020 Annual Meeting will be held in a virtual meeting format only, via the Internet, with no physical in-person meeting. If you plan to participate in the virtual meeting, please refer to instructions on page 6 of this proxy statement.


Your participation in the Annual Meeting is important. You can vote in person or by telephone, Internet or, if you request that proxy materials be mailed to you, by completing and signing the proxy card enclosed with those materials and returning it in the envelope provided. If you wish to attend and participate in the virtual meeting, in person, you must bringprovide evidence of your ownership as of March 26, 2018,23, 2020, or a valid proxy showing that you are representing a shareholder who owned shares as of that date.
Thank you for your interest in Navient.

 
By Order of the Board of Directors,
Mark L. Heleen
Secretary
Secretary


Important Notice Regarding the Availability of Proxy Materials for the Annual Meeting of Shareholders to be Held on May 24, 2018.20, 2020.
This notice and proxy statement and our Annual Report on Form 10-K for the year ended December 31, 20172019 (the “2017 Form 10-K”) are available free of charge at https://www.navient.com/about/investors/stockholderinfo and http://materials.proxyvote.com..
You may also obtain these materials at the Securities and Exchange Commission (“SEC”) website at www.sec.gov or by contacting the Office of the Corporate Secretary, 123 Justison Street, Wilmington, Delaware 19801. Navient will provide a copy of the 20172019 Form 10-K without charge to any shareholder upon written request.
Except to the extent specifically referenced herein, information contained or referenced on our
website is not incorporated by reference into and does not form a part of this proxy statement.

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
Our shareholder letter and this proxy statement contain forward-looking statements, within the meaning of the Federal securities laws, about our business and prospects. These forward-looking statements are subject to risks and uncertainties and are based on the beliefs and assumptions of our management based on information currently available. Use of words such as “believes,” “expects,” “anticipates,” “intends,” “plans,” “should,” “may,” “could,” “likely” or similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these words. Our future results may differ materially from our past results and from those projected in the forward-looking statements due to various uncertainties and risks, including, but not limited to, those described in Item 1A of Part I (Risk Factors) of our 20172019 Form 10-K.10-K and our Form 10-Q for the quarter ending March 31, 2020. We disclaim any obligation to update any forward-looking statements contained herein after the date of this proxy statement.


Table of Contents

1
Annual Meeting of Shareholders
1
Annual Meeting of ShareholdersAgenda Voting Matters
1
1
2
3
4
5
6
11
12
20
20
Board Governance Guidelines20
21
21
Management Succession Planning
21
21
22
22
22
25
25
26
Risk Assessment of Compensation Policies2728
27
28
29
Director Orientation and Continuing Education2830
2930
2931
2931
30
31
31
31
32
Director Compensation Elements32
32
Anti-Hedging and Pledging Policy
33
Policy on Rule 10b5-1 Trading Plans
3233
3233
32
33


Director Compensation Table34
3536
3637
3637
3637
37
38
OWNERSHIP OF COMMON STOCK39
3940
4142
4243
EXECUTIVE COMPENSATIONPROPOSAL 4 — ADVISORY VOTE ON SAY-ON-PAY FREQUENCY
4344
45
Compensation and Personnel Committee Report
4345
4446
5866
6067
6168
6370
6370
Non-Qualified Deferred Compensation6470
Arrangements with Named Executive Officers6471
6572
Actual Payments Upon Termination                                                      
74
CEO Pay Ratio
74
6775
68
69
71
7175
71
7175
Shareholder Proposals for the 20192021 Annual Meeting7175
7276
7276
7276


Proxy Summary
This summary is intended as an overview of the information found elsewhere in this proxy statement. Because this is only a summary, you should read the entire proxy statement before voting.
Annual Meeting of Shareholders


DATE AND TIME:
LOCATION:RECORD DATE:
May 24, 201820, 2020
8:00 a.m. local time
LOCATION:
Navient Corporation
123 Justison Street
Wilmington, Delaware 19801
RECORD DATE:
Virtual Meeting Only
Live via the Internet
Please Visit www.virtualshareholdermeeting.com/NAVI2020
March 26, 201823, 2020

Meeting Agenda Voting Matters

This year, there are four Company-sponsored proposals on the agenda, three sponsored by the company and one by a shareholder proponent.agenda.
Election of a director nominee pursuant to Proposal 1 will require the vote of a majority of the votes cast with respect to that director nominee’s election, meaning that the number of votes cast for such director nominee’s election must exceed the number of votes cast against that nominee’s election (with abstentions and broker non-votes not counted as votes cast either for or against the nominee’s election).
Approval of Proposals 2 3 and 43 at the Annual Meeting will require an affirmative vote of at least a majority of the votes present, represented and entitled to be voted on the matter, and voting affirmatively or negatively. With respect to Proposal 4, the frequency of the non-binding advisory vote on compensation paid to our named executive officers (namely, every one, two or three years) receiving the greatest number of votes will be considered the frequency recommended by shareholders.

ProposalsBoard Voting RecommendationsPage
   
Proposals
Board Voting Recommendations
Page
1.Election of each director nomineeFOR EACH NOMINEE12
Election of each director nominee
FOR EACH NOMINEE
12
   
2.Ratification of the appointment of KPMG as Navient’s independent registered public accounting firm for 2018FOR35Ratification of the appointment of KPMG as Navient’s independent registered public accounting firm for 2020FOR36
   
3.Non-binding advisory shareholder vote to approve the compensation paid to our named executive officersFOR42
Non-binding advisory shareholder vote to approve the compensation paid to our named executive officers
FOR
43
   
4.Shareholder Proposal – Report on Student Loan Risk ManagementAGAINST69Non-binding advisory shareholder vote on whether a non-binding advisory shareholder vote to approve the compensation paid to our named executive officers should occur every one, two or three years
ONE YEAR
44

20182020 Proxy Statement
1

Board and Governance Practices

We believe our corporate governance policies reflect best practices.
In addition to executive compensation practices that strongly link pay and performance, Navient’s Code of Business Conduct and Board of Directors governance policies help to ensure that we meet high standards of ethical behavior, corporate governance and business conduct. The following chart highlights key Board information and governance practices in place on December 31, 2017.2019.

Separate ChairmanChair and CEOYes
Average Age of Directors
6360
Number of Independent Directors109
Annual Elections of Directors
Yes
Majority Voting for Directors (uncontested elections)
Yes
Board Meetings Held in 20172019 (average director attendance 95.6%94.8%)1132
Annual Self-Evaluation of the Board and Each CommitteeYes
Annual Equity Grant to DirectorsYes
Director Stock Ownership GuidelinesYes
Independent Directors Meet without Management PresentYes
Mandatory Retirement Age for DirectorsYes
Tenure Limit for DirectorsYes
Board Orientation and Continuing Education ProgramProxy AccessYes
Anti-Hedging and Anti-Pledging PolicyYes
Code of Business Conduct for Directors and OfficersYes
Enhanced Compensation Recovery/Clawback PolicyYes
Annual Advisory Approval of Executive Compensation97.1%94%
Independent Compensation ConsultantYes
Double-Trigger Change in ControlYes
Active Board and Management Succession and PlanningYes
Executive Stock Ownership GuidelinesYes
No Employment Agreements for ExecutivesYes
No Excessive PerquisitesYes
No Above-Market Earnings on Deferred CompensationYes
For more information about our governance programs and our Board of Directors, see Proposal 1 beginning on page 12.

20182020 Proxy Statement
2

Table of Contents
Board of Directors Composition


The composition of our Board reflects a breadth and variety of skills, business experiences and backgrounds.

The composition of our Board reflects the great wealth of experience and skills of our directors. The following table highlights each director’s specific skills, knowledge and experiences that he or she brings to the Board. A particular director may possess additional skills, knowledge or experience even though they are not indicated below.

 
John K.Frederick
Adams,Arnold
Marjorie L.
Jr.Bowen (1)
Anna
Escobedo
Cabral
William M.Larry A.
Diefenderfer, III
Diane Suitt
GillelandKlane (2)(1)
Katherine A.
A. Lehman
Linda
A.
Mills
John
(Jack) F.
Remondi
Jane J.
Thompson
Laura S.
Unger
Barry L.
Williams
David L.
Yowan
Skills and Experience          
Board of Directors ExperienceXXXXXXXXXXX
Industry Experience 
Industry Experience (2)
XX
X
XXXX
X
Executive LeadershipXXXXXXXXXXX
Business OperationsX

XXXXXXX
Finance/Capital AllocationXXXXXXXXX
X
Financially Literate (3)
XXXXXXXXXXX
Audit Committee Financial
Expert (4)
X
XXXXXX
Regulatory/Policy/Legal
XXXX

X
Regulatory/Policy/LegalX
X

XXXXX
Mergers/AcquisitionsXXXXXXXXX
Mergers/AcquisitionsHigher Education

X

XXX

Human Capital Management/CompensationX
XXXXXXX
Higher EducationXXXXXXX
Human Capital Management/CompensationXXXXXXXX
X
Corporate GovernanceXXXXXXXXXXX
Technology/SystemsXXX

Board Gender DiversityDirector Age DistributionDirector Tenure
 
 

(1)On March 27, 2018,Ms. Bowen and Mr. Adams notifiedKlane joined the Board that he does not wish to seek reelection at our 2018 Annual Meeting of Shareholders (“Annual Meeting”). Accordingly, Mr. Adamson May 1, 2019. Ms. Bowen is not being nominated by the Board for reelection, and hisher tenure as a director will end when hisher current term expires at our 20182020 Annual Meeting.
(2)Ms. Gilleland is not eligible to stand for re-election because she has reachedDirectors with professional experience in the maximum tenure limit under our Board’s Governance Guidelines.financial services, consumer lending or business processing services industries.
(3)Directors who are able to read and understand financial statements.
(4)Directors determined by the Board to be audit committee financial experts, as that term is defined under rules promulgated by the SEC.

20182020 Proxy Statement
3

Table of Contents
Our Director Nominees

  Director  
Standing Committee Memberships(3)
 
Other
Public
NameAge(1)Since(2)Occupation and ExperienceIndependentECACCCNGC
FOCBoards
Frederick Arnold662018Financial ExecutiveYes
M

 M1
Anna Escobedo Cabral602014Partner, Cabral Group, LLCYesMC M 0
Larry A. Klane
592019
Co-Founding Principal, Pivot
Investment Partners LLC
Yes

M
 M0
Katherine A. Lehman452014
Managing Partner, Hilltop Private Capital, Private Equity InvestorYesM M C
1
Linda A. Mills702014
President, Cadore Group LLCYesC    1
John (Jack) F. Remondi57
2013
President and Chief Executive
Officer, Navient
No
M    1
Jane J. Thompson68
2014
CEO, Jane J. Thompson Financial ServicesYesM C
M 2
Laura S. Unger59
2014
President, Unger, Inc.YesMM C
 2
David L Yowan63
2017
EVP and Corporate Treasurer American Express CompanyYes  M M0

Name
Age (1)
Director
Since (2)
Occupation and ExperienceIndependentCommittee Memberships
Other
Public
Boards
ECACCCNGCFOC
Anna Escobedo Cabral582014Senior Advisor, Inter-American Development BankYesMC M 0
William M. Diefenderfer, III721999Partner, Diefenderfer, Hoover, McKenna & Wood, LLPYesC    1
Katherine A. Lehman432014Managing Partner, Hilltop Private Capital, Private Equity InvestorYes  M M1
Linda A. Mills682014Retired – Corporate Executive, Northrop GrummanYesM C M1
John (Jack) F. Remondi552013President and Chief Executive Officer, NavientNoM    1
Jane J. Thompson662014CEO, Jane J. Thompson Financial ServicesYes  M M4
Laura S. Unger572014
Financial Services Consultant
 
YesMM C 2
Barry L. Williams732000
Retired – Investment Consultant
 
Yes  MM 1
David L Yowan612017
EVP and Corporate Treasurer
American Express Company
Yes M  M0
(1)Ages are as of April 13, 2018.9, 2020.
(2)For purposes of this chart and the director tenure chart on the immediately preceding page, we are considering a Director’s prior service with SLM Corporation and its publicly-heldpublicly held predecessors prior to our separation transaction in 2014.
(3)Membership as of December 31, 2019.

ECExecutive CommitteeNGCNominations and Governance CommitteeCChair
ACAudit CommitteeFOCFinance and Operations CommitteeMMember
CCCompensation and Personnel Committee    

Additional information about our director nominees, including summaries of their business and leadership experience, skills and qualifications, can be found in the director biographies that begin on page 13 of this proxy statement.

20182020 Proxy Statement
4

Table of Contents
General Information
Navient Corporation (“Navient,” the “Company,” “we,” “our” or “us”) is furnishing this proxy statement to solicit proxies on behalf of the Board of Directors (the “Board of Directors” or “Board”) for use at our 20182020 Annual Meeting of Shareholders (the “Annual Meeting”). Due to the ongoing public health impact of the novel coronavirus outbreak (COVID-19), this year’s Annual Meeting will be a virtual meeting conducted solely via live webcast. You will be able to attend the Annual Meeting, vote your shares electronically, and submit questions during the meeting by visiting a special website established for this purpose: www.virtualshareholdermeeting.com/NAVI2020. You will not be able to attend the Annual Meeting in person. A copy of the Notice of 20182020 Annual Meeting of Shareholders accompanies this proxy statement. This proxy statement is being sent or made available, as applicable, to our shareholders beginning on or about April 13, 2018.9, 2020.

20182020 Proxy Statement
5

Questions and Answers about the Annual Meeting and Voting
Why is this year’s Annual Meeting being held as a virtual only meeting?

This year’s Annual Meeting is being held as a virtual only meeting due to the ongoing public health impact of the coronavirus outbreak (COVID-19) and to support the health and well-being of our stockholders, employees and community members. Holding the Annual Meeting as a virtual only meeting allows us to reach the broadest number of stockholders while maintaining our commitment to health and safety.

Who may vote?is entitled to attend and vote at the Annual Meeting?


Only shareholders who owned shares of Navient’s Common Stock, par value $0.01 per share (“Common Stock”), at the close of business on March 26, 2018,23, 2020, the record date for the Annual Meeting, are entitled to notice of, and to vote at, the Annual Meeting. Navient’s Common Stock is listed on the Nasdaq Stock Market (“Nasdaq”) under the symbol “NAVI.” On March 26, 2018, 264,587,79123, 2020, 193,814,038 shares of Common Stock were outstanding and eligible to be voted. Each share of Common Stock is entitled to one vote with respect to each matter on which holders of Common Stock are entitled to vote.

How do I attend the Annual Meeting?


This year’s Annual Meeting will be a virtual only meeting conducted solely via live webcast.
To participate in the Annual Meeting, visit www.virtualshareholdermeeting.com/NAVI2020 and enter the sixteen-digit control number included on your Notice of Internet Availability of Proxy Materials or your proxy card. The live webcast will begin at 8:00 a.m. EDT on Wednesday, May 20, 2020. We encourage you to access the virtual meeting platform at least 15 minutes prior to the start time. If you do not have a sixteen-digit control number, you will still be able to access the webcast as a guest, but will not be able to vote your shares or ask a question during the meeting.
The virtual meeting platform is fully supported across browsers (Internet Explorer, Firefox, Chrome and Safari) and devices (desktops, laptops, tablets and mobile phones) running the most updated version of applicable software and plugins. Participants should ensure they have a strong WiFi connection wherever they intend to participate in the meeting. Further instructions on how to attend and participate in the Annual Meeting, including how to demonstrate proof of stock ownership, will be posted on the virtual meeting website.
We will have technicians ready to assist you with any technical difficulties you may have accessing the virtual meeting. Technical support will be available on the virtual meeting platform beginning at 7:00 a.m. EDT on the day of the meeting and will remain available until thirty minutes after the meeting has finished.

Why did I receive a “Notice Regarding the Availability of Proxy Materials”?


Navient furnishes proxy materials to its shareholders primarily via the Internet, instead of mailing printed copies of those materials to each shareholder. By doing so, we save money and reduce our environmental impact. On or about April 13, 2018,9, 2020, Navient will mail a Notice of Internet Availability of Proxy Materials (“Notice of Internet Availability”) to certain of the Company’s shareholders. The Notice of Internet Availability contains instructions on how to access Navient’s proxy materials and vote online or vote by telephone. The Notice of Internet Availability also contains a 15-digit16-digit control number that you will need to vote your shares. If you previously chose to receive Navient’s proxy materials electronically, you will continue to receive access to these materials via an e-mail that provides electronic links to these documents unless you elect otherwise.

2020 Proxy Statement
6

How do I request paper copies of the proxy materials?


You may request paper copies of the proxy materials for the Annual Meeting by following the instructions included on your Notice of Internet Availability or listed at www.proxyvote.com, by telephoning 1-800-579-1639, or by sending an e-mail to sendmaterial@proxyvote.com..
What is the difference between holding shares as a beneficial owner in street name and as a shareholder of record?


If your shares are held in street name through a broker, bank, trustee or other nominee, you are considered the beneficial owner of those shares. As the beneficial owner, you have the right to direct your broker, bank, trustee or other nominee how to vote your shares. Without your voting instructions, your broker, bank, trustee or other nominee may only vote your shares on proposals considered to be routine matters. The only routine matter being considered at the Annual Meeting is Proposal 2 (relating to the ratification of the independent registered public accounting firm). Proposals 1, 3 and 4 are considered non-routinenon- routine matters. For non-routine matters, your shares will not be voted without your specific voting instructions. We encourage you to vote your shares.

If your shares are registered directly in your name with Navient’s transfer agent, Computershare, you are considered to be a shareholder of record with respect to those shares. As a shareholder of record, you have the right to grant your voting proxy directly to Navient’s Board of Directors or to a third party, or to vote in person at the Annual Meeting.
2018 Proxy Statement
6

How do I vote?
Navient encourages shareholders to vote in advance of the Annual Meeting, even if you plan to attend the Annual Meeting. You may vote in one of the following ways:

Vote in advance of the meeting
Vote your shares at www.proxyvote.com. Votes submitted via the Internet must be received by 11:59 p.m., Eastern Daylight Time, on May 23, 2018. Please have your Notice of Internet Availability or proxy card available when you log on.
Vote in person at the meeting
If you hold shares directly in your name as a shareholder of record, you may either vote in person or be represented by another person at the Annual Meeting by executing a legal proxy designating that person as your proxy to vote your shares. If you hold your shares in street name, you must obtain a legal proxy from your broker, bank, trustee or other nominee and present it to the inspector of elections with your ballot to be able to vote at the Annual Meeting. To request a legal proxy, please follow the instructions at www.proxyvote.com
Call the toll-free number (1-800-579-1639). You may call this toll-free telephone number, which is available 24-hours a day, and follow the pre-recorded instructions. Please have your Notice of Internet Availability or proxy card available when you call. If you hold your shares in street name, your broker, bank, trustee or other nominee may provide you additional instructions regarding voting your shares by telephone. Votes submitted telephonically must be received by 11:59 p.m., Eastern Daylight Time, on May 23, 2018.
If you hold your shares in street name through a broker, bank, trustee or other nominee and want to vote by mail, you must request paper copies of the proxy materials. Once you receive your paper copies, you will need to complete, sign and date the voting instruction form and return it in the prepaid return envelope provided. Your voting instruction form must be received no later than the close of business on May 23, 2018.

What if I hold my shares in street name and I do not provide my broker, bank, trustee or other nominee with instructions about how to vote my shares?


You may instruct your broker, bank, trustee or other nominee on how to vote your shares using any of the methods described above. If you do not provide them with instructions on how to vote your shares prior to the Annual Meeting, they will have discretionary authority to vote your shares only with respect to routine matters. Only Proposal 2 (relating to the ratification of the independent registered public accounting firm) is considered to be a routine matter, and your broker, bank, trustee or other nominee will not have discretion to vote your shares with respect to Proposals 1, 3 or 4. If you do not give your instructions on how to vote your shares on Proposals 1, 3 or 4, your shares will then be referred to as “broker non-votes” and will not be counted in determining whether any of Proposals 1, 3 or 4 is approved. Please participate in the election of directors and vote on all of the proposals by returning your voting instructions to your broker, bank, trustee or other nominee.
2018 Proxy Statement
7


How do I vote shares of Common Stock held in my 401(k) Plan?


If you participate in the Navient 401(k) Savings Plan, you may vote the number of shares equivalent to your interest in the plan’s company stock fund, if any, as credited to your account on the record date. You will need to instruct the 401(k) Savings Plan trustee by telephone, internet or by mail on how to vote your shares. Voting instructions must be received no later than 5:00 p.m., Eastern Daylight Time, on May 23, 2018.15, 2020. If you own shares through the Navient 401(k) Savings Plan and do not provide voting instructions with respect to your plan shares, the trustee will vote your plan shares on each proposal in the same proportion as other plan shares are being voted.

2020 Proxy Statement
7

How do I vote?


Navient encourages shareholders to vote in advance of the Annual Meeting, even if you plan to attend the Annual Meeting. You may vote in one of the following ways:

VOTE BY INTERNET BEFORE THE MEETING
Vote your shares at www.proxyvote.com. Votes submitted via the Internet must be received by 11:59 p.m., Eastern Daylight Time, on May 19, 2020. Please have your Notice of Internet Availability or proxy card available when you log on.
If you hold shares directly in your name as a shareholder of record, you may either vote or be represented by another person at the Annual Meeting by executing a legal proxy designating that person as your proxy to vote your shares. If you hold your shares in street name, you must obtain a legal proxy from your broker, bank, trustee or other nominee and present it to the inspector of elections with your ballot to be able to vote at the Annual Meeting. To request a legal proxy, please follow the instructions at www.proxyvote.com
VOTE BY PHONE
Call the toll-free number (1-800-690-6903). You may call this toll-free telephone number, which is available 24-hours a day, and follow the pre-recorded instructions. Please have your Notice of Internet Availability or proxy card available when you call. If you hold your shares in street name, your broker, bank, trustee or other nominee may provide you additional instructions regarding voting your shares by telephone. Votes submitted telephonically must be received by 11:59 p.m., Eastern Daylight Time, on May 19, 2020.
VOTE BY MAILIf you hold your shares in a street name through a broker, bank, trustee or other nominee and want to vote by mail, you must request paper copies of the proxy materials. Once you receive your paper copies, you will need to complete, sign and date the voting instruction form and return it in the prepaid return envelope provided. Your voting instruction form must be received no later than the close of business on May 19, 2020.
VOTE BY INTERNET DURING THE MEETING
Go to
www.virtualshareholdermeeting.com/NAVI2020.
Vote must be submitted by the close of polls during the Annual Meeting.

2020 Proxy Statement
8

How do proxies work?


Navient’s Board of Directors is requesting your proxy. Giving your proxy means that you authorize the persons named as proxies therein to vote your shares at the Annual Meeting in the manner you specify in your proxy (or to exercise their discretion as described herein). If you hold your shares as a record holder and sign and return a proxy card but do not specify how to vote on a proposal, the persons named as proxies will vote your shares in accordance with the Board of Directors’ recommendations. The Board of Directors has recommended that shareholders vote:
“FOR”the election of each of the director nominees named in Proposal 1;
“FOR”ratification of the appointment of Navient’s independent registered public accounting firm, as set forth in Proposal 2;
“FOR”approval, on a non-binding advisory basis, of the compensation paid to our named executive officers as set forth in this proxy statement as Proposal 3; and
AGAINST”ONE YEAR” on a non-binding advisory basis as to whether a non-binding advisory shareholder proposal requesting thatvote to approve the Board of Directors issue a report on the governance measures the Company has implementedcompensation paid to monitor and manage financial and reputational risks related to student loans.our named executive officers should occur every one, two or three years.
Giving your proxy also means that you authorize the persons named as proxies to vote on any other matter properly presented at the Annual Meeting in the manner they determine is appropriate. Navient does not know of any other matters to be presented at the Annual Meeting as of the date of this proxy statement.

Can I change my vote?


Yes. If you hold your shares as a record holder, you may revoke your proxy or change your vote at any time prior to the final tallying of votes by:
Delivering a written notice of revocation to Navient’s Corporate Secretary at the Office of the Corporate Secretary, 123 Justison Street, Wilmington, Delaware 19801;
Submitting another timely vote via the Internet, by telephone or by mailing a new proxy (following the instructions listed under the “How do I vote?section)section above); or
Attending the Annual Meeting and voting in person.

If you are eligible to vote during the Annual Meeting, you also can revoke your proxy or voting instructions and change your vote during the Annual Meeting by logging into the website at www.virtualshareholdermeeting.com/NAVI2020 and following the voting instructions.
If your shares are held in street name, you need to contact your broker, bank, trustee or nominee for instructions on how to revoke or change your voting instructions. Virtual attendance at the Annual Meeting constitutes presence in person for purposes of quorum at the Annual Meeting.

What constitutes a quorum?


A quorum of shareholders is necessary to transact business at the Annual Meeting. A quorum will exist when the holders of a majority of the shares of Common Stock entitled to vote are deemed present in person or represented by proxy, including proxies
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on which abstentions (withholding authority to vote) are indicated. Abstentions and broker non-votes will be counted in determining whether a quorum exists.

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What vote is necessary to approve each matter to be voted on at the Annual Meeting?


The following table provides a summary of the voting criteria for the Board’s voting recommendations for the matters on the agenda for the 20182020 Annual Meeting:


ProposalVoting Options
Vote Required for
Approval
Abstentions
Broker
Non-Votes
Broker
Discretionary
Vote
Permitted
Board’sBoard's Voting
Recommendation
1.
Election of Directors
"FOR" or
"AGAINST"
“FOR” or
“AGAINST”
Affirmative vote of the
holders of a majority
of the votes cast.
NOT
COUNTED
NOT
COUNTED
NO
FOR
the election of
each of the director
nominees
2.
2.Ratify the appointment
of KPMG LLP as
Navient’s independent
registered public
accounting firm for 2018
2020
“FOR”"FOR" or
“AGAINST”"AGAINST" or
“ABSTAIN”"ABSTAIN"
from voting
Affirmative vote of the
holders of a majority
of shares deemed
present in person or represented
by proxy and entitled
to vote on the proposal.
COUNTED
as votes
Against
NOT
COUNTED
YESFOR
3.
3.Approve, in a non-bindingnon-
binding advisory vote,
the compensation paid
to Navient’s named
executive officers
“FOR”
"FOR" or “AGAINST”
AGAINST" or “ABSTAIN”
ABSTAIN"
from voting
Affirmative vote of the
" holders of a majority
" of shares deemed
present in person or represented
by proxy and entitled
to vote on the proposal.
COUNTED
as votes
Against
NOT
COUNTED
NOFOR
4.
4.Shareholder Proposal – Student Loan Risk ManagementNon-binding advisory
vote as to whether a
non-binding advisory
vote to approve the
compensation paid to
our named executive
officers should occur
every one, two or three
years
FOR”ONE YEAR”
or “TWO
YEARS” or
AGAINST”THREE
YEARS” or
“ABSTAIN”
from voting
Affirmative vote of the
holders of a majority plurality
of shares deemed
present in person or represented
by proxy and entitled
to vote on the proposal.
COUNTED
as votes
Againstproposal.
NOT
COUNTED
NOT
COUNTED
NOAGAINSTONE YEAR


Who will count the vote?


Votes will be tabulated by an independent inspector of elections.

Who can attend the Annual Meeting?


Only shareholders as of the record date, March 26, 2018,23, 2020, or their duly appointed proxies, may attend. No guests will be allowed to attend the Annual Meeting.

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What do I need to do to attend the Annual Meeting and when should I arrive?
The Annual Meeting will be held at Navient’s headquarters located at 123 Justison Street, Wilmington, Delaware 19801 beginning at 8:00 a.m., Eastern Daylight Time. Admission to the Annual Meeting will begin at approximately 7:30 a.m., Eastern Daylight Time.
In order to be admitted to the Annual Meeting, you should:
arrive shortly after 7:00 a.m., Eastern Daylight Time, to ensure that you are seated by the start of the Annual Meeting at 8:00 a.m., Eastern Daylight Time;
be prepared to comply with security requirements, which may include, among other security measures, security guards searching all bags and attendees passing through a metal detector;
leave your camera at home because cameras, transmission, broadcasting and other recording devices, including smartphones, will not be permitted in the meeting room; and
bring photo identification, such as a driver’s license, and proof of ownership of Common Stock on the record date, March 26, 2018. If you are a holder of record, the top half of your proxy card or your Notice of Internet Availability is your admission ticket. If you hold your shares in street name, a recent brokerage statement or a letter from your bank, broker, trustee or other nominee are examples of proof of ownership. If you want to vote your shares held in street name in person, you must obtain a legal proxy in your name from the broker, bank, trustee or other nominee that holds your shares of Common Stock.
Any holder of a proxy from a shareholder must present a properly executed legal proxy and a copy of the proof of ownership.
If you do not provide photo identification and comply with the other procedures outlined above for attending the Annual Meeting in person, you will not be admitted to the Annual Meeting.
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Overview of Proposals

This proxy statement contains four proposals requiring shareholder action, each of which is discussed in more detail below.
Proposal 1 requests the election of the director nominees named in this proxy statement to the Board of Directors.
Proposal 2 requests ratification of the appointment of KPMG LLP as Navient’s independent registered public accounting firm for the fiscal year ending December 31, 2018.2020.
Proposal 3 requests the approval, in a non-binding advisory vote, of the compensation paid to our named executive officers as set forth in this proxy statement.
Proposal 4 isrequests a shareholder proposal requesting thatrecommendation, in a non-binding advisory vote, as to whether a non-binding advisory vote to approve the Board of Directors issue a report on the governance measures the Company has implementedcompensation paid to monitor and manage financial and reputational risks related to student loans.
our named executive officers should occur every one, two or three years.

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Proposal 1 — Election of Directors
Under the Navient Bylaws (the “Bylaws”), the Board of Directors has the authority to determine the size of the Board of Directors and to fill any vacancies that may arise prior to the next annual shareholder meeting. Although the Board has the authority to change its size at any time, currently the Board has determined that the maximum number of directors shall not exceed 13. As a result of director retirements, we have reducedset the size of our Board from 13 in 2014 toat 9 following the 2018 annual meeting.on April 6, 2020.
On April 4, 2018,6, 2020, the Nominations and Governance Committee recommended and the Board of Directors nominated the following directors for election at the Annual Meeting:

Frederick Arnold
Anna Escobedo Cabral
William M. Diefenderfer, IIILarry A. Klane
Katherine A. Lehman
Linda A. Mills
John (Jack) F. Remondi
Jane J. Thompson
Laura S. Unger
Barry L. Williams
David L. Yowan

Biographical information and qualifications and experience for each nominee appears beginning on the next page.
In addition to fulfilling the general criteria for director nominees described in the section titled “Nominations Process,” each nominee possesses experience, skills, attributes and other qualifications that the Board of Directors has determined support its oversight of Navient’s business, operations and structure. These qualifications are discussed beginning on the next page along with biographical information regarding each member of the Board of Directors being nominated, including each individual’s age, principal occupation and business experience during the past five years. Information concerning each director is based in part on information received from him or her and in part from Navient’s records.
All nominees listed above have consented to being named in this proxy statement and to serve if elected. Should any nominee subsequently decline or be unable to accept such nomination to serve as a director, an event that the Board of Directors does not now expect, the Board of Directors may designate a substitute nominee or the persons voting the shares represented by proxies solicited hereby may vote those shares for a reduced number of nominees. If the Board of Directors designates a substitute nominee, persons named as proxies will vote “FOR”that substitute nominee.
Navient’s Bylaws generally provide that the election of a director nominee will be by a majority of the votes cast and voting affirmatively or negatively with respect to the nominee at a meeting for the election of directors at which a quorum is present. Accordingly, a director nominee will be elected to the Board of Directors if the number of shares voted “FOR”the nominee exceeds the number of votes cast “AGAINST”the nominee’s election, without regard to abstentions or broker non-votes. Shares that are not voted affirmatively or negatively in the election of directors, including abstentions and broker non-votes, have no direct effect in the election of directors. Those shares, however, are taken into account in determining whether a sufficient number of shares are present to establish a quorum.
If any director nominee fails to receive a majority of the votes cast “FOR”in an uncontested election, that nominee has agreed to automatically tender his or her resignation upon certification of the election results. If such an event were to occur, Navient’s Nominations and Governance Committee will make a recommendation to the Board of Directors on whether to accept or reject such nominee’s resignation. The Board of Directors will act on the recommendation of the Nominations and Governance Committee and publicly disclose its decision and the rationale behind it within 90 days from the date of certification of the election results.

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NOMINEES FOR ELECTION TO THE BOARD OF DIRECTORS

Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships


Jack Remondi, 5557

Director since
May 2013


President and Chief Executive Officer
Navient Corporation

Directorships of Other Public Companies:
CubeSmart Real Estate Investment Trust (NYSE: CUBE) — 2009 to present

Former Directorships of Other Public Companies:
SLM Corporation

Other Professional and Leadership Experience:
Chairman, Reading is Fundamental
Trustee, Nellie Mae Education Foundation
Directorships of Other Public Companies:
CubeSmart Real Estate Investment Trust — 2009 to present
SLM Corporation — former Board Member

Skills, Experience and Qualifications:
Mr. Remondi has been the Company’s President and Chief Executive Officer since April 2014. He was SLM Corporation’s President and Chief Executive Officer from May 2013 to April 2014, President and Chief Operating Officer from January 2011 to May 2013 and its Vice Chairman and Chief Financial Officer from January 2008 to January 2011.

Mr. Remondi’sRemondi has a nearly 30-year history in the student loan and business services industry with Navient and its predecessors, in a variety of leadership roles, including as chief executive officer, chief operating officer and chief financial officer, enables himofficer. He has the in-depth knowledge of our industry, customers, investors and competitors, as well as the relationships, to bringlead our company. Mr. Remondi brings to our Board of Directors a unique historical perspective of Navient, its operations and the evolution of the student loan industry. Mr. Remondi also bringsindustry, and he provides valuable insights to theour Board of Directors in the areas of finance, accounting, portfolio management, business operations and student/consumer lending. He has the in-depth knowledge of our industry, customers, investors and competitors, as well as the relationships, to lead our company.

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Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships



William M. Diefenderfer, III, 72
Linda Mills, 70

ChairmanChair of the Board since
March 2014June 2019

Director since
May 19992014
 
PartnerPresident
Diefenderfer, Hoover, McKenna & Wood, LLPCadore Group LLC

Business Experience:
Partner, Diefenderfer, Hoover, McKenna & Wood, LLP,President, Cadore Group LLC, a law firm, Pittsburgh, PAmanagement and IT consulting company19912015 to present
Chief Executive OfficerCorporate Vice President, Operations, Northrop Grumman — 2013 to 2015 Corporate Vice President & President, Information Systems and President, Enumerate Solutions,Information
Technology Sectors, Northrop Grumman — 2008 to 2012

Directorships of Other Public Companies:
American International Group, Inc., a privately-owned technology company (NYSE: AIG)20002015 to 2002present
Deputy Director, U.S. Office of Management and Budget — 1989 to 1991

Other Professional and Leadership Experience:
Public Company Accounting Oversight Board (PCAOB) StandingMember, Smithsonian National Air & Space Museum
Senior Advisory Group – formerand Former Board Member, Northern Virginia Technology Council
Directorships of Other Public Companies:
CubeSmart Real Estate Investment Trust — 2004 to present
Chairman of the Board
SLM Corporation — formerFormer Board Member, Wolf Trap Foundation for the Performing Arts

Skills, Experience and Qualifications:
Mr. Diefenderfer’s legal background, his involvementMs. Mills’ extensive experience in the executive branchleading businesses and operations for large, complex multinational companies brings a valuable perspective to our Board of the federal government, and his leadership roles in business and with the PCAOB, together with his service as a member of other public company boards, both as chairman and as chair of various committees, including audit committees, bring valuable experienceDirectors in the areas of finance, accounting, business operations, political/governmental affairsfinancial management, strategic re-positioning, risk management, technology, federal, state and lawlocal government contracting, and cybersecurity risk. Through insights gained as a director on the board of another large, publicly traded corporation in a highly regulated industry, as well as her service on many nonprofit boards, Ms. Mills brings a unique and wide range of valuable strategic and operational perspectives to our Board of Directors.Board.

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Table of Contents
Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships


Frederick Arnold, 66

Director since
August 2018
Financial Executive

Business Experience:
Chief Financial Officer, Convergex Group, LLC — July 2015 to May 2017
Executive Vice President and Chief Financial Officer, Capmark Financial Group, Inc. — September 2009 to January 2011
Executive Vice President of Finance, Masonite Corporation — February 2006 to September 2007
Executive Vice President, Strategy and Development, Willis North America — 2001 to 2003
Chief Administrative Officer, Willis Group Holdings Ltd. — 2000 to 2001 Chief Financial and Administrative Officer, Willis North America — 2000

Directorships of Other Public Companies:
Valaris plc (NYSE: VAL) — 2019 to Present

Former Directorships of Other Public Companies:
Syncora Holdings Ltd. FS KKR Capital Corp. Corporate Capital Trust CIFC Corp.

Other Professional and Leadership Experience:
Current Chairman of the Board, Lehman Brothers Holdings Inc. Director, Lehman Commercial Paper Inc.

Skills, Experience and Qualifications:
Mr. Arnold spent 20 years as an investment banker primarily at Lehman Brothers and Smith Barney, where he served as managing director and head of European corporate finance. His experience originating and executing mergers and acquisitions and equity financings across a wide variety of industries and geographies, as well as his other board experience, brings a valuable perspective to our Board of Directors. Subsequent to his employment at Lehman Brothers and Smith Barney, Mr. Arnold spent 15 years in various senior financial positions at a number of private equity-owned portfolio companies.

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Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships



Anna Escobedo Cabral, 5860

Director since
December 2014
Senior Advisor
Partner
Inter-American Development BankCabral Group, LLC

Business Experience:
Partner, Cabral Group — 2018 to present
Senior Advisor, Inter-American Development Bank — 2009 to present
2018
Treasurer of the United States, U.S. Department of the Treasury — 2004 to 2009
Director, Smithsonian Institution’s Center for Latino Initiatives — 2003 to 2004
CEO, Hispanic Association on Corporate Responsibility — 1999 to 2003
Staff Director & Chief Clerk, USU.S. Senate Committee on the Judiciary — 1993 to 1999
Executive Staff Director, USU.S. Senate Task Force on Hispanic Affairs — 1991 to 1999

Other Professional and Leadership Experience:
Vice Chair, Hispanic Diversity Advisory Committee, Comcast NBCU Trustee, JesseJessie Ball duPont Fund
Chair, BBVA Microfinance Foundation Board
Former Member, NatureBridge Regional Advisory Committee
Former Member, NatureBridge Board of Directors — former member
Former Chair, Financial Services Roundtable Retirement Security Council — former chair
Former Member, Providence Hospital Foundation Board — former member
Former Member, American Red Cross Board of Directors — former member
Former Member, Sewall Belmont House Board of Directors — former member
Former Member, Martha’s Table Board of Directors — former member

Skills, Experience and Qualifications:
Ms. Cabral’sThrough her extensive experience in public policy, government, public affairs, corporate social responsibility, international development, and financial literacy, as well as her experience as a chief operating officer in the non-profitnonprofit sector, enables her to provide valuableMs. Cabral provides our Board with insights and judgment regarding regulatory policy and the political and legislative process.


Larry A. Klane, 59

Director since
May 2019
Co-Founding Principal
Pivot Investment Partners LLC

Business Experience:
Global Financial Institutions Leader, Cerberus Capital Management — 2012 to 2013 Chair, Korea Exchange Bank — 2010 to 2012
CEO, Korea Exchange Bank — 2009 to 2012
President of Global Financial Services, Capital One — 2000 to 2008 Managing Director, Bankers Trust/Deutsche Bank — 1994 to 2000

Former Directorships of Other Public Companies:
VeriFone Systems, Inc.
Aozora Bank Ltd.

Other Professional and Leadership Experience:
Director, Goldman Sachs Bank USA Former Director, Nexi Group S.p.A. Former Director, Ethoca Limited

Skills, Experience and Qualifications:
Mr. Klane brings an important strategic and operational perspective to our Board of Directors.given his extensive background in financial services and payment services, including his service in various leadership positions in the financial services industry.


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Table of Contents
Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships


Katherine A. Lehman, 4345

Director since
November 2014

Private Equity Investor

Business Experience:
Managing Partner, Hilltop Private Capital — 2016 to Present
Managing Director and Deal Team Leader, Lincolnshire Management — 2009 to 2016
Other Investment Roles, Lincolnshire Management — 2001 to 2009

Directorships of Other Public Companies:
Stella-Jones (TSX: SJ) — 2016 to present Chair of the Board

Other Professional and Leadership Experience:
Director, American Track Services
Director, Spiral Holding
Former Board Member, The Robert Toigo Foundation
Director, New York Private Equity Network
Former Board Member, True Temper Sports — former
Former Board Member,
Gruppo Fabbri — former
Former Board Member,
PADI Holding Company — former
Former Board Member,
Bankruptcy Management Solutions — former Board Member

Skills, Experience and Qualifications:
Ms. Lehman’s experience in private equity and financial services, along with her investment evaluation, portfolio oversight and board experience enablesenable her to provide strategic and operational expertise in the areas of finance, review and analysis of investments, mergers and acquisitions, integration and operations, accounting and business, which assist our Board of Directors in evaluating our business and growth plans.
Linda Mills, 68
Director since
May 2014
Retired – Corporate Executive
Northrop Grumman
Business Experience:
Corporate Vice President, Operations, Northrop Grumman — 2013 to 2015
Corporate Vice President & President, Information Systems and Information Technology Sectors, Northrop Grumman — 2008 to 2012
Directorships of Other Public Companies:
American International Group, Inc. (AIG) — 2015 to present
Other Professional and Leadership Experience:
Board Member, Smithsonian National Air & Space Museum
Board of Visitors, University of Illinois, College of Engineering
Senior Advisory Group and Former Board Member, Northern Virginia Technology Council
Wolf Trap Foundation for the Performing Arts – former Board Member
Skills, Experience and Qualifications:
Ms. Mills’ extensive experience in leading businesses and operations for large, complex multinational companies brings a valuable perspective to the Board in the areas of operations, financial management, strategic re-positioning, risk management, technology, federal, state and local government contracting, and cyber-risk. Through her service as a director on the board of another large, publicly traded corporation in a highly regulated industry, as well as her service on many non-profit boards, Ms. Mills brings a unique and wide range of valuable strategic and operational perspectives to our Board of Directors.

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Table of Contents
Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships



Jane J. Thompson, 6668

Director since
March 2014


Chief Executive Officer
Jane J. Thompson Financial Services LLC

Business Experience:
Chief Executive Officer, Jane J. Thompson Financial Services LLC, a management consulting firm — 2011 to present
President, Financial Services, Walmart Stores, Inc. — 2002 to 2011
Executive Vice President, Credit, Home Services, Online and Corporate Planning,
Sears, Roebuck and Co. — 1988 to 1999
Consultant/Partner, McKinsey & Company — 1978 to 1988

Directorship of Other Public Companies:
OnDeck Capital, Inc. (NYSE: ONDK) — 2014 to present Chair of Nominating Committee
Mitek Systems, Inc. (Nasdaq: MITK) — 2017 to present

Former Directorships of Other Public Companies:
Blackhawk Network Holdings, Inc. VeriFone Systems, Inc.
The Fresh Market

Other Professional and Leadership Experience:
Chair, Pangea Universal Holdings, Inc. Member, Commercial Club of Chicago
Former Member and Chair, The Chicago Network
Former Member and Board Member, The Economic Club of Chicago
Former Member, Center for Financial Services Innovation Board
Former Member, CFPB Consumer Advisory Board
Former Member and Chair, Boys & Girls Clubs of Chicago Board
Former Member, Lurie Children’s Hospital of Chicago Board of Trustees
Former Trustee, Bucknell University
Former Member, Corporate Advisory Board, Darden Graduate School of Business, University of Virginia
Former Member, Corporate Advisory Board, Walton Graduate School of Business, University of Arkansas
Directorship of Other Public Companies:
Blackhawk Network Holdings, Inc. — 2014 to present
OnDeck Capital, Inc. — 2014 to present
VeriFone Systems, Inc. — 2014 to present
Mitek Systems, Inc. — 2017 to present
The Fresh Market — former Board member

Skills, Experience and Qualifications:
Ms. Thompson brings a unique depth and breadth of expertise to our Board of Directors in the areas of consumer behavior, financial services, consumer lending, finance and financial services regulation. She has extensive experience in consumer lending, as well as management experience with large, publicly-traded retailpublicly traded businesses. Combined with other leadership roles in business—including service as a director of several public companies and as a member of various audit, compensation, risk management and governance committees—Ms. Thompson’s business experience enables herThompson brings valuable insights to provide valuable insightsour Board in a variety of areas.


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Table of Contents
Name and Age
Service as a Director
 Position, Principal Occupation, Business Experience and Directorships


Laura S. Unger, 5759

Director since
November 2014
Financial Services Advisor
President Unger, Inc.

Business Experience:
President, Unger, Inc., a financial services consulting firm — 2018 to present Special Advisor, Promontory Financial Group — 2010 to 2014
Independent Consultant to JPMorgan — 2003 to 2009
Former Commissioner, U.S. Securities and Exchange Commission — 1997 to 2002 (including six months as Acting Chairman)
Counsel, U.S. Senate Committee on Banking, Housing & Urban Affairs — 1990 to 1997

Directorships of Other Public Companies:
CIT Group (NYSE: CIT) — 2010 to present
Nomura Holdings, Inc. (NYSE: NMR) — 2018 to present

Former Directorships of Other Public Companies:
CA Technologies
Ambac Financial Group, Inc.

Other Professional and Leadership Experience:
Board Member, Children’s National Medical Center
Director, Nomura Securities, Inc.
Director, Nomura Global Financial Products
Directorships of Other Public Companies:
CA, Inc. — 2004 to present
CIT Group — 2010 to present
Ambac Financial Group, Inc. — former Board Member

Skills, Experience and Qualifications:
Ms. Unger’s government, public policy and legal and regulatory experience, together with her extensive leadership experience at government agencies, provides the Board with perspectives into regulatory policy and the political and legislative process. She alsoUnger has significant corporate governance expertise as a member or chair of boards and board committees of public companies and her service at the U.S. Securities and Exchange Commission.
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Name Her government, public policy and Age
Service as a Director
Position, Principal Occupation, Business Experiencelegal and Directorships
Barry L. Williams, 73
Director since
July 2000
Retired – Investment Consultant
Business Experience:
President, Williams Pacific Ventures, Inc., a consulting and investment company — 1987 to 2014
Other Professional and Leadership Experience:
Director, Sutter Health
Trustee, Management Leadership for Tomorrow
Former Director, CH2M Hill Companies
Trustee Emeritus, American Conservatory Theater
Directorships of Other Public Companies:
Jacobs Engineering — 2018 to present
PG&E Corporation — former Board Member
Northwestern Mutual Life Insurance Company — former Board Member
Simpson Manufacturing Co., Inc. — former Board Member
SLM Corporation — former Board Member
Skills, Experience and Qualifications:
Mr. Williams brings a wealth of management,regulatory experience, together with her extensive leadership and business skills toexperience at government agencies, provides our Board of Directors. His experience leading an investmentDirectors with perspectives into regulatory policy and consulting firm,the political and his executive roles in business, finance, audit, operations and real estate make him a valuable asset to the Board. These skills, when combined with his service as a director of a number of public companies, including service on several audit, governance and compensation committees, enable him to provide relevant and actionable insights in the areas of finance, financial services, business operations, capital markets and corporate governance.legislative process.



David L. Yowan, 6163

Director since

March 2017

Consumer Financial Services Executive
American Express Company

Business Experience:
Executive Vice President and Treasurer, American Express Company — 2006 to present
Senior Treasury Management, American Express Company — 1999 to 2006
Senior Vice President, North American Consumer Bank Treasury, Citigroup — 1987 to 1998

Skills, Experience and Qualifications:
Mr. Yowan’s extensive experience in consumer financial services including his long tenure with the world’s largest payment card issuer makes him a valuable addition to Navient’s Board of Directors. As a recent addition to the Board, Mr. Yowan’sHis insight and experience in risk management, balance sheet management, asset securitization and strategy make him ideally suited to assist theour Board in overseeing financial, operational and credit risk management.

Board Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” THE ELECTION OF EACH OF THE NOMINEES NAMED ABOVE.

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Corporate Governance
Role and Responsibilities of the Board of Directors


The Board of Directors believes strong corporate governance is critical to achieving Navient’s performance goals, enhancing shareholder value and to maintaining the trust and confidence of investors, employees, regulatory agencies and other stakeholders.
The primary responsibilities of the Board of Directors are to:
Review Navient’s long-term strategies and set long-term performance metrics;
Review and approve Navient’s annual business plan and multi-year strategic plan, periodicallyregularly review performance against such plans and ensure alignment between the Company’s actions and its longer-termlonger- term strategic objectives;
Review risks affecting Navient and its processes for managing those risks, and oversee management performance with regard to various aspects of risk management, compliance and governance;
Select, evaluate and compensate the Chief Executive Officer;
Plan for succession of the Chief Executive Officer and members of the executive management team;
Review and approve major transactions;
Through its Audit Committee, select and oversee Navient’s independent registered public accounting firm;
Oversee financial matters, including financial reporting, financial controls and financial controls;capital allocation;
Recommend director candidates for election by shareholders and plan for the succession of directors; and
Evaluate the Board’s composition, succession, and effectiveness.

Board Governance Guidelines


The Board of Directors’ Governance Guidelines (the “Guidelines”) are reviewed, at least annually, by the Nominations and Governance Committee. The Guidelines are publishedcan be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com.. The Guidelines, along with Navient’s Bylaws, embody the following governance practices, among others:
A majority of the members of the Board of Directors must be independent directors and all members of the Audit, Compensation and Personnel, and Nominations and Governance Committees must be independent.
All directors stand for re-election each year and must be elected by a majority of the votes cast in uncontested elections.

No individual is eligible for nomination to the Board after the earlier of (i) their 75th birthday or (ii) after having served in the aggregate more than 20 years on the Board.
No individual is eligible for nomination to the Board upon the earlier of (i) their 75th birthday or (ii) effective in 2018, after having served in the aggregate more than 20 years on the Board and the board of the Company’s predecessor companies.
The Board of Directors has separated the roles of ChairmanChair of the Board and CEO, and an independent, non-executive director serves as Chairman.
Chair.

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Table of Contents
Independent members of the Board of Directors and its committees meet in executive session, outside the presence of management or the CEO at the beginning ofseveral times during each regularly-scheduled Board meeting as well as at the end of each regularly-scheduled Board and committee meeting. The ChairmanChair of the Board (or the applicable committee chair) presides over these sessions.
Navient maintains stock ownership and retention guidelines for directors and executive officers and has a policy to prohibitprohibiting the hedging or pledging of its stock.
The Board of Directors and its committeeseach committee conduct performance reviews annually through a combination of online questionnaires and have routinely done so.individual director interviews.
The Board of Directors and its committees may engage their own advisors.
The Board is preparing for anticipated director retirements, including the retirement of its Chairman, that will result from a combination of the Board’s tenure and age limits. As part of this process, the Nominations and Governance Committee at the direction of the Board, has conductedroutinely conducts an assessment of director skillsets in light of the Company’s present and future businesses.businesses to ensure Board effectiveness.

Board Leadership Structure


The Board of Directors has separated the roles of ChairmanChair of the Board of Directors and Chief Executive Officer, and the Board of Directors continues to believe that this structure properly balances the Board’s management and governance responsibilities. The Board of Directors also believes that its leadership structure has created an environment of open, transparent communication between the Board of Directors and management, enabling the Board of Directors to maintain an active, informed role in oversight by being able to monitor those matters that may present significant risks to Navient.
While it is the opinion of the Board of Directors that its leadership structure is appropriately balanced between promoting Navient’s strategic development with the Board’s management oversight function, asin the future, when the Board contemplates botheither CEO succession and Chairman of theor Board Chair succession, it may choose to change this separationgovernance structure at any time.

Board Succession Planning



Our Board Governance Guidelines provide that no individual is eligible for nomination to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.1 In accordanceDuring 2019, in connection with the director tenure policy, one incumbent non-employee director will retireapproval of the Company’s slate of nominees for the 2019 Annual Meeting and the Canyon Agreement, William M. Diefenderfer, III notified the Board that he would not to stand for re-election at the 2019 Annual Meeting. Additionally, pursuant to the Canyon Agreement, Barry L. Williams retired from the Board in 2018,effective August 9, 2019. For additional information pertaining to the Canyon Agreement, please refer to “Shareholder Engagement and two non-employee directors are scheduledCommunications with the Board” below.

The Board continues to retire in 2020. As our longest-tenured directors retire, the Board will continue to take an active roleactively engage in succession planning and director recruiting to ensure that the size of the Board and the skills of the directors are maintained or adjusted as appropriate.align with our business strategy and the environment in which we operate.

Management Succession Planning



We have succession plans and talent management processesprograms in place for our Chief Executive Officer and for our team of senior executives. Our senior management succession planning process is an organization-wide practice designed to proactively identify, develop and retain the leadership talent that is critical for future business success.



1
Our Board Governance Guidelines state: “…individuals will not be nominated for election to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.”

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The succession plan for our Chief Executive Officer is reviewed regularly by the Compensation and Personnel Committee and the other independent directors. The plan identifies a “readiness” level and ranking for each internal candidate and also incorporates the flexibility to define an external hire as a succession option. Formal succession planning for the rest of our

1 Our Board Governance Guidelines state: “…individuals will not be nominated for election to the Board after the earlier to occur of (i) their 75th birthday or, (ii) beginning with nominations for election to the Board in 2018 and each year thereafter, after they have served more than 20 years on the Board or the boards of its predecessor companies (other than board service on the government sponsored enterprise, the Student Loan Marketing Association)”.
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senior leaders is also a regularan ongoing process, which includes identifying a rank and readiness level for each potential internal candidate and strategically planning for external hires for positions where gaps, if any, are identified.
In 2017, our Board re-examined emergency CEO and senior management succession planning. 
Our emergency CEO succession planningplan is intended to enable our company to respond to an immediate and unexpected position vacancies,vacancy, including those resulting from a major catastrophe, by continuing our company’scatastrophe. The plan allows the Company to continue safe and sound operation and minimizingminimizes potential disruption or loss of continuity to our company’s business and operations.

Director Independence


For a director to be considered independent, the Board of Directors must determine that the director does not have any direct or indirect material relationship with Navient.Navient that would interfere with the director’s exercise of independent judgment or that would render the director incapable of making a decision with only the best interests of the Company in mind. The Board of Directors has adopted the Guidelines, which include the standards for determining director independence. TheIn addition to Delaware law requirements, the Guidelines conform to the independence requirements of Rule 10A-3 of the Securities Exchange Act of 1934 (the “Exchange Act”) and the Nasdaq listing standards. The Guidelines are publishedcan be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com..
At the end of 2017,2019, the Board of Directors was comprised of 1110 members, 109 of whom were affirmatively determined to be independent. The independent members of the Board of Directors at the end of fiscal 20172019 were: John K. Adams Jr.;Frederick Arnold; Marjorie
L. Bowen; Anna Escobedo Cabral; William M. Diefenderfer, III; Diane Suitt Gilleland;Larry A. Klane; Katherine A. Lehman; Linda A. Mills; Jane J. Thompson; Laura S. Unger; Barry L. Williams; and David L. Yowan. During 2017,2019, and again in 2020, the Board of Directors determined that each of these individuals met the Nasdaq listing standards and Navient’s own director independence standards. In addition, the Board of Directors considered transactions and relationships between each director and any member of his or her immediate family on one hand, and Navient, on the other, to confirm that there were no transactions or relationships that would impair such director’s independence. Only Mr. Remondi was determined not to be independent.
Each member of the Board of Directors’ Audit, Compensation and Personnel, and Nominations and Governance Committees is independent within the meaning of the Nasdaq listing standards, Rule 10A-3 of the Exchange Act and Navient’s own director independence standards.


Board of Directors Meetings and Attendance at Annual Meeting


The full Board of Directors met eleven32 times in 2017.2019. Each of our directors attended at least 7579 percent of the total number of meetings of the Board of Directors and committeescommittee meetings during his or her tenure on that committee. Our directors on average attended 95.6 percent of all meetings of the Board of Directors and applicable committees, in 2017. All ofwith the average attendance across all our directors being 94.8% in 2019. All directors other than Mr. Diefenderfer, who notified the Board that he would not to stand for re-election, attended the Company’s 20172019 annual meeting of shareholders. All of our directors are expected to attend the 2018 annual meeting.


Committee Membership


The Board of Directors has established the following standing committees to assist in its oversight responsibilities: an Audit Committee, a Compensation and Personnel Committee, a Nominations and Governance Committee, a Finance and Operations Committee, and an Executive Committee. The Board has directed the Nominations and Governance Committee to establish a Risk Committee in 2020 to replace the Finance and Operations Committee. The Risk Committee will focus primarily on oversight of the Company’s enterprise risk management infrastructure. In the coming months, the Nominations and Governance Committee will work with the Board’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the full Board.

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Each standing committee is governed by a Board-approved written charter, which is evaluated annually, and which sets forth the respective committee’s functions and responsibilities. Membership of each of the committees is also changed as part of a regular rotation. Investors may find the current membership of the Board’s standing committees at http://www.navient.com/about/investors/corp_governance/.
For 2017,2019, an 18-month work-plan was created from the charters of the Audit, Compensation and Personnel, Nominations and Governance, and Finance and Operations Committees so that the responsibilities of each committee would be addressed at appropriate times throughout the year. These work-plans will be reviewed and revised as appropriatea matter of course in 2018.2020. Agendas for committee meetings are developed based on each committee’s work-plan together with other current matters the Board chair, the committee chair or management believes should be addressed at the meeting. The chair of each
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committee provides regular reports to the Board of Directors regarding the subject of the committee’s meetings and any committee actions.
In addition to the Board’s five standing committees, in 2019 the Board also formed a Special Committee of independent directors to facilitate communications and recommend strategic considerations to the Board in connection with the Company’s engagement with Canyon Capital Advisors LLC (“Canyon”). For additional information pertaining to Canyon, please refer to “Shareholder Engagement and Communications with the Board” below. The Special Committee is comprised of Katherine A. Lehman, David L. Yowan and Laura S. Unger. William M. Diefenderfer, III served as an ex officio member until he departed the Board, at which time Linda A. Mills joined the committee as an ex officio member.
The following table sets forth the membership and number of meetings held for each committee of the Board of Directors during 2017.2019. This table reflects the membership of each committee as of December 31, 2017.2019.2It is the practice of the Board to hold its regular committee meetings in conjunction with the regular meetings of the Board. Given the Audit Committee’s responsibilities relating to our financial statements and financial reporting, it is expected that the Audit Committee will meet more often than the other committees.

 
Audit
Committee
Compensation
and
Personnel
Committee
Executive
Committee
Finance
and
Operations
Committee
Nominations
and
Governance
Committee
Special
Committee
Frederick ArnoldX  X  
Marjorie L. Bowen (1)
X   X 
Anna Escobedo CabralCHAIR X X 
Larry A. Klane (2)
 X X  
Katherine A. Lehman XXCHAIR X
Linda A. Mills (3)
  CHAIR  X
John F. Remondi  X   
Jane J. Thompson (4)
 CHAIRX X 
Laura S. UngerX X CHAIRX
David L. Yowan (5)
 X X X
Number of Meetings in 20191074101315
 
Audit
Committee
Compensation
and
Personnel
Committee
Executive
Committee
Finance
and
Operations
Committee
Nominations
and
Governance
Committee
John K. Adams, Jr.X XCHAIR 
Anna Escobedo Cabral (1)
CHAIR X X
William M. Diefenderfer, III  CHAIR  
Diane Suitt GillelandX   X
Katherine A. Lehman X X 
Linda A. Mills CHAIRXX 
John F. Remondi  X  
Jane J. Thompson (2)
 X X 
Laura S. Unger (3)
X X CHAIR
Barry L. Williams (4)
 X  X
David L. YowanX  X 
Number of Meetings in 2017107575

Chair = Committee Chair
X = Committee Member

(1)TheMs. Bowen was appointed to the Board appointed Ms. Escobedo Cabral to be Chair of the Audit Committee on May 23, 2017.1, 2019. Ms. Bowen is not being nominated by the Board for reelection, and her tenure as a director will end when her current term expires at our 2020 Annual Meeting.
(2)Mr. Klane was appointed to the Board on May 1, 2019.
(3)Ms. Thompson assumedMills served as a member of the role of Vice Chair ofFinance and Operations Committee and the Compensation and Personnel Committee in February 2018.
(3)The Board appointed Ms. Unger to beuntil her appointment as Chair of the NominationsBoard on June 6, 2019. For the remainder 2019, she served as Chair of the Executive Committee and Governance Committee on May 23, 2017.as an ex officio member of the Special Committee.
(4)Mr. Williams alsoMs. Thompson served on the Finance and Operations Committee until May 23, 2017,June 6, 2019, when heshe became a member of the Nominations and Governance Committee.
Diane Suitt Gilleland is not standing for re-election to the Board and will be retiring effective May 24, 2018. In addition, John K. Adams, Jr. notified the Board on March 27, 2018, that he does not wish to seek reelection at our 2018 Annual Meeting. Accordingly, Mr. Adams is not being nominated by the Board for reelection, and his tenure as a director will end when his current term expires at our 2018 Annual Meeting.
The Board began a deliberate committee succession and rotation plan in 2015. The Board reserves the right to assess each committee’s needs and the skills, expertise and other qualifications when naming a new chair.
(5)Mr. Yowan served on the Audit Committee until June 6, 2019, when he became a member of the Compensation and Personnel Committee.



2
In connection with the Canyon Agreement, the terms of which are discussed on page 30 of this proxy statement, William M. Diefenderfer, III elected not to stand for re-election to the Board at the 2019 Annual Meeting. Before his departure, Mr. Diefenderfer served as Chairman of the Board and Chair of the Executive Committee. Barry L. Williams agreed to retire from the Board of Directors in connection with the Canyon Agreement. Mr. Williams served as a member of the Compensation and Personnel Committee, the Nomination and Governance Committee, and the Finance and Operations Committee at various times during 2019 until his retirement from the Board effective August 9, 2019.

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Audit Committee

The Audit Committee has been established in accordance with Section 3(a)(58)(A) of the Exchange Act. During 2017,2019, the Audit Committee, as set forth in its charter, assisted the Board of Directors in fulfilling its responsibilities by providing oversight relating to: (1) the integrity of Navient’s financial statements; (2) the Company’s system of internal controls; (3) the qualifications, performance and independence of Navient’s independent registered accounting firm; (4) the performance of the Company’s internal audit function; (5) risks related to Navient’s compliance, legal and regulatory matters; and (6) the review of related party transactions. In addition, the Audit Committee reviews the Company’s procedures for the receipt, retention and handling of confidential, anonymous complaints pertaining to accounting, internal accounting controls and auditing matters, including procedures for the periodic review of violations or waivers of compliance with the Company’s Code of Business Conduct, and prepares the report of the Audit Committee for Navient’s annual proxy statement, as required by the SEC. The Board of Directors has determined that two membersone member of the Audit Committee—Mr. Yowan and Mr. Adams—qualifyFrederick Arnold— qualifies as audit committee financial experts, as that term is defined under the rules promulgated by the SEC. During 2017,2019, no member of the Audit Committee served on the audit committee of more than three public companies.

2 Barry A. Munitz served as a member of the Board, Compensation and Personnel Committee and the Nominations and Governance Committee during 2017, until his retirement from the Board in May 2017.
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Compensation and Personnel Committee
Pursuant to the provisions of its charter, which can be found on our website in full, the primary responsibilities of the Compensation and Personnel Committee (also referred to herein as the “Compensation Committee”) during 20172019 were to:
(1) approve or recommend, as appropriate, compensation, benefits and employment arrangements for Navient’s Chief Executive Officer and other executive officers who report to the CEO (collectively “Executive Management”), and independent members of the Board of Directors; (2) review and approve compensation plans, incentive plans and benefit plans applicable to Executive Management; (3) review, approve and administer all equity-based plans of the Company;
(4) supervise the administration of employee benefit plans of Navient as required by law or the plan terms or as otherwise appropriate; (5) receive periodic reports regarding the Company’s compensation programs as they relate to all employees;
(6) review Navient’s management development and recommend to the Board of Directors succession plans applicable to Executive Management; (7) review and consider current and developing compensation and personnel related topics as appropriate, including performance management, leadership development, turnover and retention, diversity, and employee engagement; and (8) prepare the report of the Compensation Committee for inclusion in this proxy statement, as required. The Compensation Committee, in coordination with the Audit Committee, also reviews the report of management on the potential risks arising from Navient’s compensation policies and practices to determine whether such policies and practices are reasonably likely to have a material adverse effect on the Company.
The Compensation Committee considers executive officer and director compensation on an annual basis. In January or February of each year, after consultation with the independent chairmanchair and other independent directors, as well as its independent consultant, if one has been retained, the Compensation Committee setsapproves the compensation of the Chief Executive Officer and Executive Management. At that time, the Compensation Committee also makes a recommendation to the Board of Directors regarding director compensation. The Compensation Committee reviews executive compensation as described in the “Compensation Discussion and Analysis” section of this proxy statement. In addition, throughout the year, the Compensation Committee considers executive compensation consistent with its responsibilities, as warranted by any personnel changes.

Executive Committee
Since its creation, membership of the Executive Committee has included the committee chairs, the Chief Executive Officer and the chairman.Board chair. Under its charter, the Executive Committee has authority to act on behalf of the Board of Directors when the full Board of Directors is not available, assists the Board of Directors in fulfilling its oversight responsibilities with regard to establishing risk tolerances and parameters for Navient, and oversees the allocation of risk oversight responsibilities among Board committees. In conjunction with the Audit Committee, it also reviews with management the Company’s quarterly earnings and press releases.

Finance and Operations Committee
During 2017,2019, the Finance and Operations Committee assisted the Board of Directors, as required by its charter, by providing oversight with respect to: (1) material corporate finance matters, including investments, mergers and acquisitions, capital management, financing and funding strategy; (2) technology and operations; (3) marketing and product development; (4)    the Company’s lending programs; and (5) the Company’s information security program and cyber-security.cybersecurity. The Finance and Operations Committee also reviewed the financial risk profile of Navient, including capital market access, credit, interest rate, currency and programmatic/contractual risks and reviewed with management steps to manage those risks.

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Nominations and Governance Committee
In accordance with its charter, the Nominations and Governance Committee assists the Board of Directors in establishing appropriate standards for the governance of Navient, the operations of the Board of Directors generally and the qualifications of directors. It recommends to the Board of Directors the director nominees for the annual meeting of shareholders, oversees the orientation of new directors and the ongoing education of the Board, recommends director assignments to the Board’s standing committees, oversees the Company’s reputational and political risks, supervises the Board’s self-evaluation and succession process and reviews and recommends changes to the Board’s Governance Guidelines. Additionally, the Nominations and Governance Committee routinely benchmarks the Company’s governance practices against industry best practices and makes appropriate changes when necessary. For example, in early April 2018, the Nominations and Governance Committee approved and recommended to the Board of Directors an amendment to the Company’s bylaws adopting proxy access beginning with the 2019 annual meeting season. A description of the Company’s proxy access bylaw, which the Board of Directors approved on April 4, 2018, is included in the “Adoption of Proxy Access” section of this proxy statement.
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Each of the Committees’ charters is available at www.navient.com under “Investors, Corporate Governance.” Shareholders may obtain a written copy of a committee charter by contacting the Corporate Secretary at corporatesecretary@navient.com or Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801.

Compensation Consultant and Independence


During 2017,2019, the Compensation Committee retained Pearl Meyer as its independent compensation consultant (the “Compensation Consultant”).
The Compensation Consultant reported directly to the Compensation Committee, and the Compensation Committee retained authority to replace the Compensation Consultant or hire additional consultants at any time. A representative from the Compensation Consultant participated in meetings of the Compensation Committee and met with the committee without the presence of management, as requested, and directly communicated with the Chair of the Compensation Committee between meetings. However, the Compensation Committee made all decisions regarding the compensation paid to Navient’s named executive officers.
The Compensation Consultant provided various executive compensation services to the Compensation Committee pursuant to a written consulting agreement with the Compensation Committee. Generally, these services included advising the Compensation Committee on the principal aspects of Navient’s executive and director compensation programs, assisting in the selection of the compensation peer group, providing market information and analysis regarding the competitiveness of our compensation program design, reviewing Navient’s executive compensation disclosures, and informing the Committee about newemerging compensation-related regulatory and industry issues as they emerge.issues.
During 2017,2019, and again in 2018,2020, the Compensation Committee considered the independence of the Compensation Consultant in light of SEC rules and Nasdaq listing standards. The Compensation Committee received a written statement of independence from the Compensation Consultant, which addressed the following factors: (1) other services provided to Navient by the Compensation Consultant; (2) fees paid by the Company as a percentage of the Compensation Consultant’s total revenues; (3) policies or procedures maintained by the Compensation Consultant that are designed to prevent a conflict of interest; (4) any business or personal relationships between the individual consultants involved in the engagement and any member of the Compensation Committee; (5) any Navient Common Stock owned by the individual consultants involved in the engagement; and (6) any business or personal relationships between our executive officers and the Compensation Consultant or the individual consultants involved in the engagement. The Compensation Committee discussed these considerations and concluded that the work of the Compensation Consultant did not raise any conflicts of interest. For more information on the Compensation Committee and the Compensation Consultant, please see the “Compensation Discussion and Analysis” section in this proxy statement.

Compensation Committee Interlocks and Insider Participation


Ms. Mills,Thompson, Mr. Klane, Ms. Lehman, Ms. Thompson and Mr. WilliamsYowan were members of the Compensation Committee during fiscal year 2017.2019.3All members of the Compensation Committee were independent directors, and no member was an employee or



3
Mr. Williams served on the Compensation Committee until his retirement in August 2019. Ms. Mills also served on the Compensation Committee until her appointment to Chair of the Board on June 6, 2019.

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former employee of Navient or its affiliates. During fiscal year 2017,2019, none of Navient’s executive officers served on a compensation committee (or its equivalent) or board of directors of another entity whose executive officer served on the Compensation Committee.



3 Mr. Munitz served on the Compensation Committee until his retirement in May 2017.
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The Board of Directors’ Role in Risk Oversight


TheOur Board of Directors has the ultimate responsibility for risk oversight for Navient’s Enterprise Risk Management (“ERM”) philosophy and framework. In carrying out this critical responsibility, the Board has designated the Audit Committee as having primary responsibility to assist the Board in the development, maintenance and governance of the company’s ERM policy, standards and program. Other standing committees of the Board are charged with overseeing specific enterprise risks, as described below. The Board and its standing committees oversee Navient’s overall strategic direction, including settingare responsible for ensuring we adhere to established risk management philosophy, tolerancetolerances and parameters that form a cornerstone of the company’s ERM framework.
The Board has delegated day-to-day responsibility for risk oversight to our Chief Executive Officer and establishing procedures for assessingsenior management team, who in turn have established the risksfollowing management committees to implement this directive: Enterprise Risk and Compliance Committee, Credit and Loan Loss Committee, Asset and Liability Committee, and Incentive Compensation Plan Committee. These internal management committees, described in more detail below, provide regular reports to the Board and its standing committees—either directly or through one or more senior executives. The overall risk governance structure is illustrated below:


The Nominations and Governance Committee regularly reviews the composition and membership of each business line,standing committee of the Board and makes recommendations to the Board. Outside of the SEC and Nasdaq requirements for eligibility to serve on certain committees, such as the Audit Committee and the Compensation and Personnel Committee, the Nominations and Governance Committee actively considers each committee’s responsibilities, as outlined in its charter, as well as individual director skillsets when deciding which directors will serve on specific standing committees.

The Board has directed the risk management practicesNominations and Governance Committee to establish a Risk Committee in 2020 to replace the management team developsFinance and utilizes. This risk management framework is reviewed periodically in lightOperations Committee. The Risk Committee will focus primarily on oversight of the Company’s short-enterprise risk management infrastructure. In the coming months, the Nominations and long-term strategies andGovernance Committee will work with the major risks and issues facing the Company. Management escalatesBoard’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the Board of Directors any significant departures from established tolerances and parameters and reviews new and emerging risks.full Board.

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Risk Appetite Framework
Navient employs a Risk Appetite Framework which definesto identify the most significant risks impactingthat could impact our business and provides athe process for evaluating and quantifying suchthose risks. Our The Risk Appetite Framework defines the type and degree of risk Navient is able and willing to assume, given its business objectives, contractual and other legal requirements, and obligations to stakeholders. As noted below, our Risk Appetite Framework segments enterprise risk into nine enterprise risk domains.

Enterprise Risk Committee is a management-led committee that monitors approved risk limits and thresholds to ensure our businesses are operating within approved risk parameters. Through ongoing monitoring of risk exposures, management endeavors to identify potential risks and develop appropriate responses and mitigation strategies. Domains
Our Risk Appetite Framework segments Navient’s enterprise risks across nine enterprise risk domains: (1) credit;Credit; (2) market;Market; (3) fundingFunding and liquidity;Liquidity; (4) compliance;Compliance; (5) legal;Legal; (6) operational;Operational; (7) reputational/political;Reputational and Political; (8) governance;Governance; and (9) strategy. Management escalates toStrategy. These risk domains are disclosed in our Form 10-K and proxy statements filed with the SEC. As noted above, our Board of Directors any significant departures from established tolerances and parameters and reviews new and emerging risks.has the ultimate responsibility for risk oversight for Navient’s ERM framework.
The Board has assigned oversight responsibility for each risk domain to one or more of Directors’ Risk Oversight Structureits standing committees. These risk oversight responsibilities are spelled out in each standing committee’s charter. Investors can find the charter of each committee on our website at https://www.navient.com/about/investors/corp_governance/board_charters/.
Each of the enterprise risk domains is described below, along with the standing committee(s) responsible for risk oversight.


Enterprise Risk DomainBoard CommitteeRisk Description
CreditFinance and Operations CommitteeRisk resulting from an obligor's failure to meet the terms of any contract with the Company or otherwise fail to perform as agreed.
MarketFinance and Operations CommitteeRisk resulting from changes in market conditions, such as interest rates, spreads, commodity prices or volatilities.
Funding and Liquidity
Finance and Operations
Committee
Risk arising from the Company's inability to meet its obligations when they come due without incurring unacceptable losses.
ComplianceAudit Committee Finance and Operations CommitteeRisk arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, and procedures, or ethical standards.
Legal
Audit Committee
Finance and Operations Committee
Risk manifested by claims made through the legal system, including litigation brought against the Company. Legal risk may arise from a product, a transaction, a business relationship, property (real, personal, or intellectual), employee conduct, or a change in law or regulation.
Operational
Finance and Operations Committee
Compensation and Personnel Committee
Risk resulting from inadequate or failed internal processes, personnel and systems, inadequate product design and testing, or from external events.
Reputational and Political
Nominations and
Governance Committee
Risk from stakeholder perceptions regarding actual or alleged violations of law, our internal code of conduct or other employee misconduct.
GovernanceNominations and Governance CommitteeRisk of not establishing and maintaining a control environment that aligns with stakeholder and regulatory expectations, including tone at the top and board performance.
StrategicExecutive CommitteeRisk from adverse business decisions or improper implementation of business strategies.

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Cybersecurity Risk OversightBoard Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” THE ELECTION OF EACH OF THE NOMINEES NAMED ABOVE.

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Corporate Governance
Role and Responsibilities of the Board of Directors


The Board of Directors believes strong corporate governance is critical to achieving Navient’s performance goals, enhancing shareholder value and maintaining the trust and confidence of investors, employees, regulatory agencies and other stakeholders.
The primary responsibilities of the Board of Directors are to:
Review Navient’s long-term strategies and set long-term performance metrics;
Review and approve Navient’s annual business plan and multi-year strategic plan, regularly review performance against such plans and ensure alignment between the Company’s actions and its longer- term strategic objectives;
Review risks affecting Navient and its processes for managing those risks, and oversee management performance with regard to various aspects of risk management, compliance and governance;
Select, evaluate and compensate the Chief Executive Officer;
Plan for succession of the Chief Executive Officer and members of the executive management team;
Review and approve major transactions;
Through its Audit Committee, select and oversee Navient’s independent registered public accounting firm;
Oversee financial matters, including financial reporting, financial controls and capital allocation;
Recommend director candidates for election by shareholders and plan for the succession of directors; and
Evaluate the Board’s composition, succession, and effectiveness.

Board Governance Guidelines


The Board of Directors’ Governance Guidelines (the “Guidelines”) are reviewed, at least annually, by the Nominations and Governance Committee. The Guidelines can be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com. The Guidelines, along with Navient’s Bylaws, embody the following governance practices, among others:
A majority of the members of the Board of Directors must be independent directors and all members of the Audit, Compensation and Personnel, and Nominations and Governance Committees must be independent.
All directors stand for re-election each year and must be elected by a majority of the votes cast in uncontested elections.

No individual is eligible for nomination to the Board after the earlier of (i) their 75th birthday or (ii) after having served in the aggregate more than 20 years on the Board.
The Board of Directors has separated the roles of Chair of the Board and CEO, and an independent, non-executive director serves as Chair.

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Independent members of the Board of Directors and its committees meet in executive session, outside the presence of management or the CEO at several times during each Board meeting as well as at the end of each Board and committee meeting. The Chair of the Board (or the applicable committee chair) presides over these sessions.
Navient maintains stock ownership and retention guidelines for directors and executive officers and has a policy prohibiting the hedging or pledging of its stock.
The Board of Directors and each committee conduct performance reviews annually through a combination of online questionnaires and individual director interviews.
The Board of Directors and its committees may engage their own advisors.
The Nominations and Governance Committee routinely conducts an assessment of director skillsets in light of the Company’s present and future businesses to ensure Board effectiveness.

Board Leadership Structure


The Board of Directors has separated the roles of Chair of the Board of Directors and Chief Executive Officer, and the Board continues to believe that this structure properly balances the Board’s management and governance responsibilities. The Board of Directors also believes that its leadership structure has created an environment of open, transparent communication between the Board and management, enabling the Board to maintain an active, informed role in oversight by being able to monitor those matters that may present significant risks to Navient.
While it is the opinion of the Board of Directors that its leadership structure is appropriately balanced between promoting Navient’s strategic development with the Board’s management oversight function, in the future, when the Board contemplates either CEO succession or Board Chair succession, it may choose to change this governance structure at any time.

Board Succession Planning



Our Board Governance Guidelines provide that no individual is eligible for nomination to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.1 During 2019, in connection with the approval of the Company’s slate of nominees for the 2019 Annual Meeting and the Canyon Agreement, William M. Diefenderfer, III notified the Board that he would not to stand for re-election at the 2019 Annual Meeting. Additionally, pursuant to the Canyon Agreement, Barry L. Williams retired from the Board effective August 9, 2019. For additional information pertaining to the Canyon Agreement, please refer to “Shareholder Engagement and Communications with the Board” below.

The Board continues to actively engage in succession planning and director recruiting to ensure that the size of the Board and the skills of the directors align with our business strategy and the environment in which we operate.

Management Succession Planning



We have succession plans and talent management programs in place for our Chief Executive Officer and for our team of senior executives. Our senior management succession planning process is an organization-wide practice designed to proactively identify, develop and retain the leadership talent that is critical for future business success.



1
Our Board Governance Guidelines state: “…individuals will not be nominated for election to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.”

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The succession plan for our Chief Executive Officer is reviewed regularly by the Compensation and Personnel Committee and the other independent directors. The plan identifies a “readiness” level for each internal candidate and also incorporates the flexibility to define an external hire as a succession option. Formal succession planning for the rest of our senior leaders is also an ongoing process, which includes identifying a readiness level for each potential internal candidate and strategically planning for external hires for positions where gaps, if any, are identified.

Our emergency CEO succession plan is intended to respond to an immediate and unexpected position vacancy, including resulting from a major catastrophe. The plan allows the Company to continue safe and sound operation and minimizes potential disruption or loss of continuity to business and operations.

Director Independence


For a director to be considered independent, the Board of Directors must determine that the director does not have any direct or indirect material relationship with Navient that would interfere with the director’s exercise of independent judgment or that would render the director incapable of making a decision with only the best interests of the Company in mind. The Board of Directors has adopted the Guidelines, which include the standards for determining director independence. In addition to Delaware law requirements, the Guidelines conform to the independence requirements of Rule 10A-3 of the Securities Exchange Act of 1934 (the “Exchange Act”) and the Nasdaq listing standards. The Guidelines can be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com.
At the end of 2019, the Board of Directors was comprised of 10 members, 9 of whom were affirmatively determined to be independent. The independent members of the Board of Directors at the end of fiscal 2019 were: Frederick Arnold; Marjorie
L. Bowen; Anna Escobedo Cabral; Larry A. Klane; Katherine A. Lehman; Linda A. Mills; Jane J. Thompson; Laura S. Unger; and David L. Yowan. During 2019, and again in 2020, the Board of Directors determined that each of these individuals met the Nasdaq listing standards and Navient’s own director independence standards. In addition, the Board of Directors considered transactions and relationships between each director and any member of his or her immediate family on one hand, and Navient, on the other, to confirm that there were no transactions or relationships that would impair such director’s independence. Only Mr. Remondi was determined not to be independent.
Each member of the Board of Directors’ Audit, Compensation and Personnel, and Nominations and Governance Committees is independent within the meaning of the Nasdaq listing standards, Rule 10A-3 of the Exchange Act and Navient’s own director independence standards.


Board of Directors Meetings and Attendance at Annual Meeting


The full Board of Directors met 32 times in 2019. Each of our directors attended at least 79 percent of the total number of Board and committee meetings during his or her tenure on the Board and applicable committees, with the average attendance across all our directors being 94.8% in 2019. All directors other than Mr. Diefenderfer, who notified the Board that he would not to stand for re-election, attended the Company’s 2019 annual meeting of shareholders.


Committee Membership


The Board of Directors has established the following standing committees to assist in its oversight responsibilities: an Audit Committee, a Compensation and Personnel Committee, a Nominations and Governance Committee, a Finance and Operations Committee, and an Executive Committee. The Board has directed the Nominations and Governance Committee to establish a Risk Committee in 2020 to replace the Finance and Operations Committee. The Risk Committee plays an important role in overseeingwill focus primarily on oversight of the Company’s cybersecurityenterprise risk management. Themanagement infrastructure. In the coming months, the Nominations and Governance Committee will work with the Board’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the full Board.

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Each standing committee is governed by a Board-approved written charter, which is evaluated annually, and which sets forth the respective committee’s functions and responsibilities. Membership of each of the committees is also changed as part of a regular rotation. Investors may find the current membership of the Board’s standing committees at http://www.navient.com/about/investors/corp_governance/.
For 2019, an 18-month work-plan was created from the charters of the Audit, Compensation and Personnel, Nominations and Governance, and Finance and Operations Committees so that the responsibilities of each committee would be addressed at appropriate times throughout the year. These work-plans will be reviewed and revised as a matter of course in 2020. Agendas for committee meetings are developed based on each committee’s work-plan together with other current matters the Board chair, the committee chair or management believes should be addressed at the meeting. The chair of each committee provides regular reports to the Board of Directors regarding the subject of the committee’s meetings and any committee actions.
In addition to the Board’s five standing committees, in 2019 the Board also formed a Special Committee receives regular briefings fromof independent directors to facilitate communications and recommend strategic considerations to the Board in connection with the Company’s Chief Information Security Officerengagement with Canyon Capital Advisors LLC (“Canyon”). For additional information pertaining to Canyon, please refer to “Shareholder Engagement and Communications with the Board” below. The Special Committee is comprised of Katherine A. Lehman, David L. Yowan and Laura S. Unger. William M. Diefenderfer, III served as an ex officio member until he departed the Board, at which time Linda A. Mills joined the committee as an ex officio member.
The following table sets forth the membership and number of meetings held for each committee of the Board of Directors during 2019. This table reflects the membership of each committee as of December 31, 2019.2 It is the practice of the Board to hold its regular committee meetings in conjunction with the regular meetings of the Board. Given the Audit Committee’s responsibilities relating to our financial statements and financial reporting, it is expected that the most recent developmentsAudit Committee will meet more often than the other committees.

 
Audit
Committee
Compensation
and
Personnel
Committee
Executive
Committee
Finance
and
Operations
Committee
Nominations
and
Governance
Committee
Special
Committee
Frederick ArnoldX  X  
Marjorie L. Bowen (1)
X   X 
Anna Escobedo CabralCHAIR X X 
Larry A. Klane (2)
 X X  
Katherine A. Lehman XXCHAIR X
Linda A. Mills (3)
  CHAIR  X
John F. Remondi  X   
Jane J. Thompson (4)
 CHAIRX X 
Laura S. UngerX X CHAIRX
David L. Yowan (5)
 X X X
Number of Meetings in 20191074101315

Chair = Committee Chair
X = Committee Member
(1)Ms. Bowen was appointed to the Board on May 1, 2019. Ms. Bowen is not being nominated by the Board for reelection, and her tenure as a director will end when her current term expires at our 2020 Annual Meeting.
(2)Mr. Klane was appointed to the Board on May 1, 2019.
(3)Ms. Mills served as a member of the Finance and Operations Committee and the Compensation and Personnel Committee until her appointment as Chair of the Board on June 6, 2019. For the remainder 2019, she served as Chair of the Executive Committee and as an ex officio member of the Special Committee.
(4)Ms. Thompson served on the Finance and Operations Committee until June 6, 2019, when she became a member of the Nominations and Governance Committee.
(5)Mr. Yowan served on the Audit Committee until June 6, 2019, when he became a member of the Compensation and Personnel Committee.



2
In connection with the Canyon Agreement, the terms of which are discussed on page 30 of this proxy statement, William M. Diefenderfer, III elected not to stand for re-election to the Board at the 2019 Annual Meeting. Before his departure, Mr. Diefenderfer served as Chairman of the Board and Chair of the Executive Committee. Barry L. Williams agreed to retire from the Board of Directors in connection with the Canyon Agreement. Mr. Williams served as a member of the Compensation and Personnel Committee, the Nomination and Governance Committee, and the Finance and Operations Committee at various times during 2019 until his retirement from the Board effective August 9, 2019.

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Audit Committee

The Audit Committee has been established in cybersecurity prevention, detection, responseaccordance with Section 3(a)(58)(A) of the Exchange Act. During 2019, the Audit Committee, as set forth in its charter, assisted the Board of Directors in fulfilling its responsibilities by providing oversight relating to: (1) the integrity of Navient’s financial statements; (2) the Company’s system of internal controls; (3) the qualifications, performance and recovery as well as updates on breaches and exploitations, both successful and unsuccessful, at other companies. In response to recently issued interpretive guidance fromindependence of Navient’s independent registered accounting firm; (4) the SEC, the Board’s 2018 priorities will be to focus on the integrationperformance of the Company’s cybersecurity risk management intointernal audit function; (5) risks related to Navient’s compliance, legal and regulatory matters; and (6) the review of related party transactions. In addition, the Audit Committee reviews the Company’s procedures for the receipt, retention and handling of confidential, anonymous complaints pertaining to accounting, internal accounting controls and auditing matters, including procedures for the periodic review of violations or waivers of compliance with the Company’s Code of Business Conduct, and prepares the report of the Audit Committee for Navient’s annual proxy statement, as required by the SEC. The Board of Directors has determined that one member of the Audit Committee—Frederick Arnold— qualifies as audit committee financial experts, as that term is defined under the rules promulgated by the SEC. During 2019, no member of the Audit Committee served on the audit committee of more than three public companies.

Compensation and Personnel Committee
Pursuant to the provisions of its robust riskcharter, which can be found on our website in full, the primary responsibilities of the Compensation and disclosure framework.
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Risk Assessment of Compensation Policies
Navient maintains an internal Incentive Compensation PlanPersonnel Committee (the “ICP(also referred to herein as the “Compensation Committee”) that conducts an annual riskduring 2019 were to:
(1) approve or recommend, as appropriate, compensation, benefits and employment arrangements for Navient’s Chief Executive Officer and other executive officers who report to the CEO (collectively “Executive Management”), and independent members of the Board of Directors; (2) review and assessmentapprove compensation plans, incentive plans and benefit plans applicable to Executive Management; (3) review, approve and administer all equity-based plans of the various incentiveCompany;
(4) supervise the administration of employee benefit plans of Navient as required by law or the plan terms or as otherwise appropriate; (5) receive periodic reports regarding the Company’s compensation programs as they relate to all employees;
(6) review Navient’s management development and recommend to the Board of Directors succession plans covering our employees—applicable to Executive Management; (7) review and consider current and developing compensation and personnel related topics as appropriate, including plans that cover our named executive officers—to ensure that our employees are not incented to take inappropriate risks which could impact our financial positionperformance management, leadership development, turnover and controls, reputationretention, diversity, and operations. Our Chief Risk & Compliance Officer, Chief Legal Officer, Chief Audit Officeremployee engagement; and Chief Human Resources Officer serve on(8) prepare the ICP Committee, along with senior business leaders. The ICP Committee presented its annual findings toreport of the Compensation Committee andfor inclusion in this proxy statement, as required. The Compensation Committee, in coordination with the Audit Committee, in early 2018, andalso reviews the Compensation Committee determined thatreport of management on the Company’s incentive compensation programs do not encourage or create unnecessary risk-taking, and that thepotential risks arising from the programsNavient’s compensation policies and practices to determine whether such policies and practices are not reasonably likely to have a material adverse effect on the Company.
The ICPCompensation Committee will continue to monitor our incentiveconsiders executive officer and director compensation plans,on an annual basis. In January or February of each year, after consultation with the independent chair and other independent directors, as well as its independent consultant, if one has been retained, the plan governance structure putCompensation Committee approves the compensation of the Chief Executive Officer and Executive Management. At that time, the Compensation Committee also makes a recommendation to the Board of Directors regarding director compensation. The Compensation Committee reviews executive compensation as described in place to mitigate risks associated with the plans, to ensure that our incentive compensation practices properly incent our employees“Compensation Discussion and reflect industry best practices.
Nominations Process
The Nominations and GovernanceAnalysis” section of this proxy statement. In addition, throughout the year, the Compensation Committee considers director candidates recommendedexecutive compensation consistent with its responsibilities, as warranted by shareholdersany personnel changes.

Executive Committee
Since its creation, membership of the Executive Committee has included the committee chairs, the Chief Executive Officer and also receives suggestions for candidates fromthe Board members or third parties. The Nominations and Governancechair. Under its charter, the Executive Committee may also engage third-party search firmshas authority to assist in identifying director candidates.
Candidates are evaluated basedact on the needsbehalf of the Board of Directors when the full Board of Directors is not available, and oversees the allocation of risk oversight responsibilities among Board committees. In conjunction with the Audit Committee, it also reviews with management the Company’s quarterly earnings and press releases.

Finance and Operations Committee
During 2019, the Finance and Operations Committee assisted the Board of Directors, as required by its charter, by providing oversight with respect to: (1) material corporate finance matters, including investments, mergers and acquisitions, capital management, financing and funding strategy; (2) technology and operations; (3) marketing and product development; (4)    the Company’s lending programs; and (5) the Company’s information security program and cybersecurity. The Finance and Operations Committee also reviewed the financial risk profile of Navient, at that time, given the then-current mix of Board members, their individual skillsincluding capital market access, credit, interest rate, currency and experiences,programmatic/contractual risks and reviewed with management steps to manage those risks.

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Nominations and Governance Committee
In accordance with its charter, the Nominations and Governance Committee’s desire to bring additional skills or experiences to the Board. While Navient does not have a formal Board diversity policy,Committee assists the Board of Directors seeks representation that reflects gender, ethnic, age and geographic diversity as reflected in establishing appropriate standards for the Guidelines. The Nominations and Governance Committee, through its charter, is charged with reviewinggovernance of Navient, the composition, skills and diversityoperations of the Board of Directors generally and as partthe qualifications of the process, the Nominations and Governance Committee incorporates into the Board of Directors’ annual evaluation process, the opportunity for each Board memberdirectors. It recommends to provide input regarding the current and desired composition of the Board of Directors and desired attributes of Board members. The minimum qualifications and attributes that the Nominations and Governance Committee believes a director nominee must possess include:
Knowledge of Navient’s business;
Proven record of accomplishment;
Willingness to commit the time necessary for Board of Director service;
Integrity and sound judgment in areas relevant to the business;
Willingness to represent the best interests of all shareholders and objectively appraise management performance;
Ability to challenge and stimulate management; and
Independence.
In addition, the Nominations and Governance Committee believes the Board of Directors collectively should encompass a mix of skills and expertise in the following areas:
Finance;
Accounting/audit;
Corporate governance;
Information security and cyber-security;
Financial services;
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Business services and operations;
Capital markets;
Higher Education;
Industry;
Consumer credit;
Marketing and product development;
Government/Regulatory; and
Legal.
The Nominations and Governance Committee considers and evaluates candidates recommended by shareholders in the same manner that it considers and evaluates all other director candidates. To recommend a candidate, shareholders should send, in writing, the candidate’s name, credentials, contact information, and his or her consent to be considered as a candidate to the Chairman of the Nominations and Governance Committee at corporatesecretary@navient.com or c/o Corporate Secretary, Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801. The shareholder should also include his or her contact information and a statement of his or her share ownership. A shareholder wishing to nominate a candidate must comply with the notice and other requirements described under “Shareholder Proposalsnominees for the 2019 Annual Meeting” in this proxy statement.
Proxy Access
Consistent with its practiceannual meeting of monitoring best corporate governance practices, the Nominations and Governance Committee of the Board conducted a review of the Company’s bylaws in 2017. Upon the recommendation of the Nominations and Governance Committee, the Board adopted a “proxy access” amendment to its bylaws in early April 2018. Beginning with the 2019 proxy season, the Company will include in its proxy statement and on its form of proxy card, the name of a director nominee submitted by an “Eligible Holder” who provides the information and satisfies the other provisions of the Company’s bylaws. To qualify as an “Eligible Holder,” a shareholder or a group of no more than 20 shareholders, must have continuously owned at least three percent (3%) of the outstanding shares of the Company’s Common Stock entitled to vote in the election of directors for a period of at least three years and thereafter continue to own the shares through the Company’s annual meeting. A complete version of the Company’s Second Amended and Restated Bylaws can be found on the Corporate Governance page of its website at https://navient.com/about/investors/corp_governance/.
Director Orientation and Continuing Education
The Nominations and Governance Committee oversees the orientation of new directors and the ongoing education of the Board. As part of Navient’sBoard, recommends director orientation program, new directors participate in one-on-one introductory meetings with Navient businessassignments to the Board’s standing committees, oversees the Company’s reputational and functional leaderspolitical risks, supervises the Board’s self-evaluation and are given presentations by members of senior management on Navient’s strategic plans, financial statementssuccession process and key issues, policiesreviews and practices. In addition, new directors receive education on theirrecommends changes to the Board’s Governance Guidelines. Additionally, the Nominations and Governance Committee routinely benchmarks the Company’s governance practices against industry best practices and fiduciary duties. Directors may enroll in director continuing education programs on corporate governance and critical issues associated with a director’s service on a public company board. Navient makes a stipend available to each director to pay all or a portionappropriate changes when necessary.
Each of the expensesCommittees’ charters is available at www.navient.com under “Investors, Corporate Governance.” Shareholders may obtain a written copy of these programs. Our senior management meets regularly with the Board and meets annually to review with the Board the operating plan of the Company and each of our strategic business groups. The Board also periodically participates in Board educational programs and site visits to Navient facilities.
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Shareholder Engagement and Communications with the Board
Our CEO, Chief Financial Officer, and Vice President of Investor Relations, together with other members of management, meet periodically with investors to discuss Navient’s strategy and financial and business performance, and to update investors on key developments. During 2017, Navient held meetings with over 200 investors and potential investors. In addition, we routinely seek our shareholders’ views on governance and compensation matters.
Shareholders and other interested parties may submit communications to the Board of Directors, the non-management directors as a group, the Chairman or any other individual member of the Board of Directorscommittee charter by contacting the Chairman of the Board in writingCorporate Secretary at corporatesecretary@navient.com or c/o Corporate Secretary, Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801.
In general,
Compensation Consultant and Independence


During 2019, the Corporate Secretary forwards all such communicationsCompensation Committee retained Pearl Meyer as its independent compensation consultant (the “Compensation Consultant”).
The Compensation Consultant reported directly to the Chairman. Compensation Committee, and the Compensation Committee retained authority to replace the Compensation Consultant or hire additional consultants at any time. A representative from the Compensation Consultant participated in meetings of the Compensation Committee and met with the committee without the presence of management, as requested, and directly communicated with the Chair of the Compensation Committee between meetings. However, the Compensation Committee made all decisions regarding the compensation paid to Navient’s named executive officers.
The ChairmanCompensation Consultant provided various executive compensation services to the Compensation Committee pursuant to a written consulting agreement with the Compensation Committee. Generally, these services included advising the Compensation Committee on the principal aspects of Navient’s executive and director compensation programs, assisting in the selection of the compensation peer group, providing market information and analysis regarding the competitiveness of our compensation program design, reviewing Navient’s executive compensation disclosures, and informing the Committee about emerging compensation-related regulatory and industry issues.
During 2019, and again in 2020, the Compensation Committee considered the independence of the Compensation Consultant in light of SEC rules and Nasdaq listing standards. The Compensation Committee received a written statement of independence from the Compensation Consultant, which addressed the following factors: (1) other services provided to Navient by the Compensation Consultant; (2) fees paid by the Company as a percentage of the Compensation Consultant’s total revenues; (3) policies or procedures maintained by the Compensation Consultant that are designed to prevent a conflict of interest; (4) any business or personal relationships between the individual consultants involved in the engagement and any member of the Compensation Committee; (5) any Navient Common Stock owned by the individual consultants involved in the engagement; and (6) any business or personal relationships between our executive officers and the Compensation Consultant or the individual consultants involved in the engagement. The Compensation Committee discussed these considerations and concluded that the work of the Compensation Consultant did not raise any conflicts of interest. For more information on the Compensation Committee and the Compensation Consultant, please see the “Compensation Discussion and Analysis” section in this proxy statement.

Compensation Committee Interlocks and Insider Participation


Ms. Thompson, Mr. Klane, Ms. Lehman, and Mr. Yowan were members of the Compensation Committee during fiscal year 2019.3 All members of the Compensation Committee were independent directors, and no member was an employee or



3
Mr. Williams served on the Compensation Committee until his retirement in August 2019. Ms. Mills also served on the Compensation Committee until her appointment to Chair of the Board on June 6, 2019.

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former employee of Navient or its affiliates. During fiscal year 2019, none of Navient’s executive officers served on a compensation committee (or its equivalent) or board of directors of another entity whose executive officer served on the Compensation Committee.


The Board of Directors’ Role in Risk Oversight


Our Board of Directors has the ultimate responsibility for risk oversight for Navient’s Enterprise Risk Management (“ERM”) philosophy and framework. In carrying out this critical responsibility, the Board has designated the Audit Committee as having primary responsibility to assist the Board in the development, maintenance and governance of the company’s ERM policy, standards and program. Other standing committees of the Board are charged with overseeing specific enterprise risks, as described below. The Board and its standing committees are responsible for ensuring we adhere to established risk tolerances and parameters that form a cornerstone of the company’s ERM framework.
The Board has delegated day-to-day responsibility for risk oversight to our Chief Executive Officer and senior management team, who in turn determines whetherhave established the communications should be forwardedfollowing management committees to other membersimplement this directive: Enterprise Risk and Compliance Committee, Credit and Loan Loss Committee, Asset and Liability Committee, and Incentive Compensation Plan Committee. These internal management committees, described in more detail below, provide regular reports to the Board and its standing committees—either directly or through one or more senior executives. The overall risk governance structure is illustrated below:


The Nominations and Governance Committee regularly reviews the composition and membership of each standing committee of the Board and if so, forwards them accordingly. However, for communications addressedmakes recommendations to a particular memberthe Board. Outside of the Board,SEC and Nasdaq requirements for eligibility to serve on certain committees, such as the Chair of a particular Board committee orAudit Committee and the non-employee directors as a group, the Corporate Secretary forwards those communications directly to those individuals.
The directors have requested that communications that do not directly relate to their dutiesCompensation and responsibilities as our directors be excluded from distribution. Such excluded items include “spam,” advertisements, mass mailings, form letters and email campaigns that involve unduly large numbers of similar communications, solicitations for goods, services, employment or contributions, surveys and individual product inquiries or complaints. Additionally, communications that appear to be unduly hostile, intimidating, threatening, illegal or similarly inappropriate will be screened for omission. Any omitted or deleted communications will be made available to any director upon request.
Policy on Political Contributions, Disclosure and Oversight
We did not make any political contributions using corporate funds in 2017, and we have no intention of making such political contributions in 2018. The Company’s Government Relations Department is responsible for the development and implementation of policies pertaining to the Company’s political activities. It reports annually toPersonnel Committee, the Nominations and Governance Committee of the Board on major lobbying priorities and principles. The Department also provides the Committee with a report on any payments made to trade associations, political expenditures, contributions made to other tax-exempt political organizations,actively considers each committee’s responsibilities, as outlined in its charter, as well as contributions byindividual director skillsets when deciding which directors will serve on specific standing committees.

The Board has directed the Company’s Political Action Committee. In addition to the Government Relations Department, Navient maintains numerous compliance processes structured to ensure that the Company and its employees conduct all their activities in accordance with our Code of Business Conduct and with all relevant laws governing political contributions and lobbying activities.
Since 2016, we have disclosed our political activity and contributions through the publication of our Transparency in Policy Engagement and Political Participation Report. The Report provides an overview of the Company’s legislative and political priorities and also provides details pertaining to Navient’s contributions to members of Congress, trade associations, 527 political organizations and other political organizations. The Nominations and Governance Committee has instructedto establish a Risk Committee in 2020 to replace the Company to update the reportFinance and Operations Committee. The Risk Committee will focus primarily on a semi-annual basis. The current Report is available onoversight of the Company’s enterprise risk management infrastructure. In the coming months, the Nominations and Governance Committee will work with the Board’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the full Board.

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Risk Appetite Framework
Navient employs a Risk Appetite Framework to identify the most significant risks that could impact our business and provides the process for evaluating and quantifying those risks. The Risk Appetite Framework defines the type and degree of risk Navient is able and willing to assume, given its business objectives, contractual and other legal requirements, and obligations to stakeholders. As noted below, our Risk Appetite Framework segments enterprise risk into nine enterprise risk domains.

Enterprise Risk Domains
Our Risk Appetite Framework segments Navient’s enterprise risks across nine enterprise risk domains: (1) Credit; (2) Market; (3) Funding and Liquidity; (4) Compliance; (5) Legal; (6) Operational; (7) Reputational and Political; (8) Governance; and (9) Strategy. These risk domains are disclosed in our Form 10-K and proxy statements filed with the SEC. As noted above, our Board of Directors has the ultimate responsibility for risk oversight for Navient’s ERM framework.
The Board has assigned oversight responsibility for each risk domain to one or more of its standing committees. These risk oversight responsibilities are spelled out in each standing committee’s charter. Investors can find the charter of each committee on our website at https://www.navient.com/about/who-we-are/transparency/.
Code of Business Conduct
The Company has a Code of Business Conduct that applies to Board members and all employees, including the chief executive officer, the chief financial officer and the chief accounting officer. The Code of Business Conduct is available on the Company’s corporate governance website at https://navient.com/www.navient.com/about/investors/corp_governance/board_charters/ and a written copy is available from the Corporate Secretary. The Company intends to post amendments to or waivers.
Each of the Code of Business Conduct (toenterprise risk domains is described below, along with the extent applicable to the Company’s chief executive officer, chief financial officer or chief accounting officer or any director) at this location on its website. There were no waivers during 2017. In August 2017, we amended the Codestanding committee(s) responsible for risk oversight.


Enterprise Risk DomainBoard CommitteeRisk Description
CreditFinance and Operations CommitteeRisk resulting from an obligor's failure to meet the terms of any contract with the Company or otherwise fail to perform as agreed.
MarketFinance and Operations CommitteeRisk resulting from changes in market conditions, such as interest rates, spreads, commodity prices or volatilities.
Funding and Liquidity
Finance and Operations
Committee
2018Risk arising from the Company's inability to meet its obligations when they come due without incurring unacceptable losses.
ComplianceAudit Committee Finance and Operations CommitteeRisk arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, and procedures, or ethical standards.
Legal
Audit Committee
Finance and Operations Committee
Risk manifested by claims made through the legal system, including litigation brought against the Company. Legal risk may arise from a product, a transaction, a business relationship, property (real, personal, or intellectual), employee conduct, or a change in law or regulation.
Operational
Finance and Operations Committee
Compensation and Personnel Committee
Risk resulting from inadequate or failed internal processes, personnel and systems, inadequate product design and testing, or from external events.
Reputational and Political
Nominations and
Governance Committee
Risk from stakeholder perceptions regarding actual or alleged violations of law, our internal code of conduct or other employee misconduct.
GovernanceNominations and Governance CommitteeRisk of not establishing and maintaining a control environment that aligns with stakeholder and regulatory expectations, including tone at the top and board performance.
StrategicExecutive CommitteeRisk from adverse business decisions or improper implementation of business strategies.

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of Business conduct to include new anti-retaliation provisions and to broaden its applicability to incentive compensation plans.
Policy on Review and Approval of Transactions with Related Parties
The Company has adopted a Policy on Related Party Transactions to ensure that all Interested Transactions with Related Parties, as those terms are defined in the policy, will be at arm’s length and on terms generally available to an unaffiliated third-party under the same or similar circumstances. The policy states that, except for the limited exceptions specifically stated in the policy, Interested Transactions with Related Parties that will exceed $120,000 in any calendar year must be reviewed by the Audit Committee and receive approval of the Board of Directors prior to the Corporation entering into the Interested Transaction. A copy of the policy is available on the Company’s Corporate Governance website at https://www.navient.com/about/investors/corp_governance/.
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Director Compensation
Our director compensation program is designed to reasonably compensate our non-employee directors for work required for a company of our size, complexity and risk exposure, and to align the interests of our directors with those of our shareholders. The Compensation Committee reviews the compensation of our non-employee directors on an annual basis and makes recommendations to the Board.
Prior to 2017, our director compensation program included meeting fees of $1,500 for every Board or committee meeting attended by a director, subject to an annual aggregate maximum amount of $19,500 (which equates to 13 Board or committee meetings per year), along with an annual cash retainer and annual equity retainer. Annual cash retainers were paid in a single lump sum each year following our annual meeting of shareholders.
In late 2016, the Compensation Committee reviewed our director compensation with the assistance of the Compensation Consultant and concluded that the existing program should be modified. At the recommendation of the Committee, the Board eliminated meeting fees as a separate category of compensation effective with the annual meeting of shareholders in May 2017. Concurrently, the Board approved an increase in the annual equity award for our non-employee directors from $100,000 to $130,000, with the Board Chairman receiving an annual equity award of $195,000, to partially offset the elimination of the meeting fees component and, consistent with best practices, increase the proportion of compensation payable in equity. This increase in compensation is the first increase for our non-employee directors since the Board was formed in connection with the 2014 spin-off from SLM Corporation. Finally, the Board also directed that annual cash retainers be paid in four equal installments beginning in May 2017.
Our 2017 director compensation program is detailed below.
Director Compensation Elements
The following table highlights the material elements of our 2017 director compensation program:
27
2017 Compensation Elements Compensation Value 
Annual Cash Retainer $100,000 
Additional Cash Retainer for Independent Chairman  50,000 
Additional Cash Retainer for Audit Committee Chair  30,000 
Additional Cash Retainer for Compensation and Personnel Committee Chair  25,000 
Additional Cash Retainer for Other Committee Chairs  20,000 
Annual Equity Award  130,000 
Additional Equity Award for Independent Chairman  65,000 
Annual cash retainers are paid in quarterly installments beginning shortly after each annual meeting of shareholders. Annual equity awards typically are granted in February each year in the form of restricted stock. These awards vest only upon the recipient’s election to the Board at the Company’s next following annual meeting of shareholders (or, if earlier, upon death, disability, or a change in control).
We also reimburse each non-employee director for any out-of-pocket expenses incurred in connection with their service as a director. As described below, our non-employee directors may elect to defer all or a portion of their annual compensation under the Navient Corporation Deferred Compensation Plan for Directors.
Share Ownership Guidelines
We maintain share ownership guidelines for our non-employee directors. Under our share ownership guidelines, each director is expected, within five years of his or her initial election to the Board of Directors, to own Navient Common Stock with a value equivalent to at least four times his or her annual cash retainer (excluding any additional cash or equity retainer). The following shares and share units count towards the ownership guidelines: shares held in brokerage accounts; shares
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credited to deferred compensation accounts; restricted stock and restricted stock units (“RSUs”) that vest solely upon the passage of time; and vested stock options, to the extent that they are “in-the-money.”
All non-employee directors are in compliance with the share ownership guidelines as of the date of this proxy statement due to their share ownership amount or because the five-year period from their initial election has not ended.
Anti-Hedging and Pledging Policy
Navient’s Securities Trading Policy prohibits directors and officers (as defined by Rule 16a-1(f) of the Exchange Act and referred to as “Section 16 Officers”) from selling Navient stock short, holding Navient securities in a margin account, or pledging Navient securities as collateral for a loan or otherwise. Additionally, no director, Section 16 Officer or any other officer of the Company who is subject to the Company’s Stock Ownership Guidelines is permitted to enter into derivative or speculative transactions involving Navient securities (including prepaid variable forward contracts, equity swaps, collars, credit default swaps and exchange funds) that are designed to hedge or offset any decrease in the market value of Navient securities. All directors and named executive officers were in compliance with this policy throughout 2017 and remain in compliance as of the date of this proxy statement.
Policy on Rule 10b5-1 Trading Plans
The Company’s Securities Trading Policy governs the circumstances under which Navient directors and Section 16 Officers may enter into trading plans pursuant to SEC Rule 10b5-1. Rule 10b5-1 trading plans are pre-established trading plans for sales of our Common Stock. We believe our Rule 10b5-1 policy is effective in ensuring compliance with legal requirements. Under the policy:
All Rule 10b5-1 trading plans must be pre-cleared by the Company’s Securities Trading Compliance Officer.
A trading plan may be entered into, modified or terminated only during an open trading window and while not in possession of material non-public information.
Once adopted, the person must not exercise any influence over the amount of securities to be traded, the price at which they are to be traded or the date of the trade.
Other Compensation
We provide non-employee directors with company-paid group life insurance, accidental death and disability and business travel accident insurance. We also provide current non-employee directors the opportunity to participate in the Company’s medical and dental plans. If a director elects to participate, the director pays the full cost of medical and dental coverage (which for an employee is normally shared by the Company and the employee). After retirement from the Board, a former non-employee director may continue medical coverage for up to 18 months under the Consolidated Omnibus Budget Reconciliation Act (COBRA) at his/her own expense. The Independent Chairman is also entitled to reimbursement for office and transportation expenses commensurate with the amount of time he allocates to Board service.
Deferred Compensation Plan for Directors
Navient sponsors a deferred compensation plan for its non-employee directors. Under the Navient Corporation Deferred Compensation Plan for Directors (“Director Deferred Compensation Plan”), our non-employee directors may elect annually to defer receipt of all or a percentage of their annual cash retainer and/or (through May 2017) meeting fees. In addition, directors may elect to receive a credit under the Director Deferred Compensation Plan in lieu of their annual equity retainer.
2018 Proxy Statement
32

Provided this election is made before the beginning of the year, the director’s plan account will be credited with a dollar amount equivalent to the annual equity retainer and automatically invested in a notional Company stock fund.
Deferrals are credited with earnings based on the performance of certain investment funds selected by the participant. The plan does not pay above-market or preferential earnings on amounts deferred. Deferrals invested in the notional Company stock fund are payable in shares of Navient Common Stock. All other deferrals are payable in cash (in a single lump sum or in installments at the election of the director) upon termination of the director’s service on the Board (except for hardship withdrawals in limited circumstances). As noted below, Ms. Escobedo Cabral, Mr. Diefenderfer, Ms. Thompson, Ms. Unger and Mr. Williams each elected to defer all or a portion of his/her 2017 compensation under the Director Deferred Compensation Plan.
Director Compensation Table

The tables below present information regarding the compensation and stock awards that we have paid or granted to the non-employee directors for the year ended December 31, 2017.

Name 
Fees Earned
or Paid
in Cash(1)
($)
  
Stock
Awards(2)
($)
  
All Other
Compensation(3)
($)
  
Total
($)
 
John K. Adams, Jr.  90,000   129,985   58   220,043
Anna Escobedo Cabral(4)
  97,500   130,000   58   227,558 
William M. Diefenderfer, III(5)
  121,500   195,000   58   316,558 
Diane Suitt Gilleland  75,000   129,985   58   205,043 
Katherine A. Lehman  78,000   129,985   58   208,043 
Linda A. Mills  93,750   129,985   58   223,793 
Barry A. Munitz(6)
  3,000   129,985   0   132,985 
Jane J. Thompson(7)
  78,000   130,000   58   208,058 
Laura S. Unger(8)
  93,000   129,985   58   223,043 
Barry L. Williams(9)
  78,000   130,000   58   208,058 
David L. Yowan(10)
  97,500   129,993   58   227,551 
(1)This table includes all fees earned or paid in fiscal year 2017. Unless timely deferred, 2017 annual cash retainers were paid in quarterly installments beginning shortly after the Company’s 2017 annual meeting of shareholders in May 2017. Only three of these quarterly payments occurred in 2017, with the fourth and final payment occurring in 2018. In prior years, annual cash retainers were paid in a single lump sum shortly after our annual meeting of shareholders in May. For the period prior to our annual meeting of shareholders in May 2017, each of our non-employee directors also was paid $1,500 for every Board or committee meeting that he or she attended, subject to an annual aggregate maximum amount of $19,500 (which equates to 13 Board or committee meetings per year). This annual maximum was measured by reference to the twelve-month period beginning on the date of the Company’s annual meeting of shareholders. Meeting fees were eliminated from our director compensation program effective May 2017.
(2)The grant date fair market value for each share of restricted stock granted in 2017 to directors is based on the closing market price of the Company’s Common Stock on the grant date. Additional details on accounting for stock-based compensation can be found in “Note 2–Significant Accounting Policies” and “Note 11–Stock-Based Compensation Plans and Arrangements” to the audited consolidated financial statements included in the Company’s Annual Report on Form 10-K. Grant date fair values are rounded down to the nearest whole share to avoid the issuance of fractional shares. As noted in the footnotes below, certain directors timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of their 2017 annual equity retainer. Plan credits are automatically invested in a notional Company stock fund and are not subject to rounding for fractional shares.
2018 Proxy Statement
33


(3)All Other Compensation is set forth in the table below:

Name 
Life
Insurance
Premiums(A)
($)
  
Total
($)
 
John K. Adams, Jr  58   58 
Anna Escobedo Cabral  58   58 
William M. Diefenderfer III  58   58 
Diane Suitt Gilleland  58   58 
Katherine A. Lehman  58   58 
Linda A. Mills  58   58 
Barry A. Munitz  0   0 
Jane J. Thompson  58   58 
Laura S. Unger  58   58 
Barry L. Williams  58   58 
David L. Yowan  58   58 
(A)The amount reported is the annual premium paid by Navient to provide a life insurance benefit of up to $100,000.
(4)Ms. Escobedo Cabral timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of her 2017 annual equity retainer, with the credit being automatically invested in a notional Company stock fund.
(5)Mr. Diefenderfer timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of his 2017 annual equity retainer, with the credit being automatically invested in a notional Company stock fund. He also elected to defer his annual cash retainer under the Director Deferred Compensation Plan.
(6)Mr. Munitz retired from the Board on May 24, 2017, and he forfeited the stock award reflected in the table above which he had received earlier in the year.
(7)Ms. Thompson timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of her 2017 annual equity retainer, with the credit being automatically invested in a notional Company stock fund.
(8)Ms. Unger elected to defer her meeting fees under the Director Deferred Compensation Plan.
(9)Mr. Williams timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of his 2017 annual equity retainer, with the credit being automatically invested in a notional Company stock fund. He also elected to defer his annual cash retainer and meeting fees (until May 2017) under the Director Deferred Compensation Plan.
(10)Mr. Yowan was first appointed to the Board on March 30, 2017. From that time until his election to the Board at the May 2017 annual meeting of shareholders, Mr. Yowan received a pro-rated annual cash retainer (in line with all other directors who were paid an annual, lump sum cash retainer for the period from May 2016 to May 2017) as well as meeting fees.
2018 Proxy Statement
34

Proposal 2 — Ratification of the Appointment of the Independent Registered Public Accounting Firm
Navient’s independent registered public accounting firm, KPMG LLP (“KPMG”), is selected by the Audit Committee. On February 5, 2018, the Audit Committee engaged KPMG as Navient’s independent registered public accounting firm for the fiscal year ending December 31, 2018. Representatives of KPMG are expected to be present at the Annual Meeting and they will have the opportunity to respond to appropriate questions from shareholders and to make a statement if they desire to do so.
This proposal is put before the shareholders because the Board of Directors believes it is a good corporate governance practice to ask shareholders to ratify the selection of the independent registered public accounting firm.
For ratification, this proposal requires the affirmative vote of the holders of a majority of the Common Stock present, represented and entitled to vote, and voting affirmatively or negatively at the Annual Meeting. Accordingly, shares that are not voted affirmatively or negatively with respect to this proposal, including abstentions and broker non-votes, will not be relevant to the outcome. If the appointment of KPMG is not ratified, the Audit Committee will evaluate the basis for the shareholders’ vote when determining whether to continue the firm’s engagement. Even if the selection of Navient’s independent registered public accounting firm is ratified, the Audit Committee may direct the appointment of a different independent registered public accounting firm at any time during 2018 if, in its discretion, it determines that such a change would be in the Company’s best interests.
Board Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” RATIFICATION OF THE APPOINTMENT OF KPMG AS NAVIENT’S INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM FOR 2018.
2018 Proxy Statement
35

Independent Registered Public Accounting Firm
Fees Paid to Independent Registered Public Accounting Firms for 2017 and 2016

Aggregate fees billed for services performed for Navient by its independent accountant, KPMG, for the fiscal years ended December 31, 2017, and 2016, are set forth below.

 20172016
Audit Fees$3,059,569$3,451,165
Audit-Related Fees$1,641,6142,006,475
Tax Fees*929,921738,358
All Other Fees--
Total$5,631,104$6,195,998
*Tax fees for 2016 do not include certain amounts paid by Navient to SLM Corporation (“SLM”) pursuant to a Tax Sharing Agreement dated April 28, 2014 between Navient and SLM, which required Navient to reimburse SLM for certain payments paid to KPMG on Navient’s behalf. In 2016, Navient reimbursed SLM $534,342 for such payments.
Audit Fees.   Audit fees include fees for professional services rendered for the audits of the consolidated financial statements of Navient and statutory and subsidiary audits, issuance of comfort letters, consents, income tax provision procedures, and assistance with review of documents filed with the SEC.
Audit-Related Fees.  Audit-related fees include fees for assurance and other services related to service provider compliance reports, trust servicing and administration reports, internal control reviews, and attest services that are not required by statute or regulation.
Tax Fees.  Tax fees include fees for federal and state tax compliance, and tax consultation services.
Pre-approval Policies and Procedures

The Audit Committee has a policy that addresses the approval of audit and non-audit services to be provided by the independent registered public accounting firm to the Company. The policy requires that all services to be provided by the Company’s independent registered public accounting firm be pre-approved by the Audit Committee or its Chair. Each approval of the Audit Committee or the Chair of the Audit Committee must describe the services provided and set a dollar limit for the services. The Audit Committee, or its Chair, pre-approved all audit and non-audit services provided by KPMG during 2017. Reporting is provided to the Audit Committee regarding services that the Chair of the Audit Committee pre-approved between committee meetings. The Audit Committee receives regular reports from management regarding the actual provision of all services by KPMG. No services provided by our independent registered public accounting firm were approved by the Audit Committee pursuant to the “de minimis” exception to the pre-approval requirement set forth in paragraph (c)(7)(i)(C) of Rule 2-01 of Regulation S-X.
2018 Proxy Statement
36

Report of the Audit Committee
The following report shall not be deemed incorporated by reference in any filing under the federal securities laws by virtue of any general incorporation of this proxy statement by reference and shall not otherwise be treated as filed under the federal securities laws.
The Audit Committee is responsible for monitoring our financial reporting processes and system of internal controls, supervising our internal auditors and overseeing the independence and performance of the independent auditors. In carrying out these responsibilities, the Audit Committee meets, on a regular basis, with our internal auditors and our independent auditors to review the overall scope and plans for their respective audits of our financial statements. The Audit Committee also meets privately (and in separate meetings) with members of management, our independent auditors and our internal auditors as may otherwise be needed. The Audit Committee meets with management and with the independent auditors each quarter to review and discuss our Annual Report on Form 10-K and our quarterly reports on Form 10-Q prior to their being filed with the SEC. It also meets with management and our independent auditors to review and discuss our quarterly earnings prior to their release.
The Audit Committee’s responsibility is to monitor and oversee the audit and financial reporting processes. However, the members of the Audit Committee are not practicing certified public accountants or professional auditors and rely, without independent verification, on the information provided to them and on the representations made by management, and the report issued by the independent registered public accounting firm. While the Audit Committee and the Board monitor the Company’s financial record-keeping and controls, management is ultimately responsible for the Company’s financial reporting process, including its system of internal controls, disclosure control procedures and the preparation of the financial statements. The independent auditors support the financial reporting process by performing an audit of the Company’s financial statements and issuing a report thereon.
The Audit Committee has reviewed and discussed with management and Navient’s independent registered accounting firm, KPMG LLP, the Company’s audited financial statements as of and for the year ended December 31, 2017. The Audit Committee also discussed with KPMG LLP the matters under Public Company Accounting Oversight Board (“PCAOB”) standards, including among other things, matters related to the conduct of the audit of our financial statements.
The Audit Committee received and reviewed the written disclosures and the letter from KPMG LLP required by applicable requirements of the PCAOB regarding the independent accountant’s communications with the Audit Committee concerning independence and has discussed with KPMG LLP the firm’s independence.
Based on the reviews and discussions referred to above, the Audit Committee recommended to the Board of Directors that the financial statements referred to above be included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2017, for filing with the Securities and Exchange Commission.
Audit Committee
Anna Escobedo Cabral, Chair
John K. Adams, Jr.
Diane Suitt Gilleland
Laura S. Unger
David L. Yowan
2018 Proxy Statement
37

Ownership of Common Stock
The following table provides information, as of February 19, 2018, about each shareholder known to Navient to beneficially own more than five percent of the outstanding shares of our Common Stock, based solely on the information filed by each such shareholder on Schedules 13D or 13G with the SEC on the dates indicated in the footnotes to this table (percentages are calculated assuming continuous beneficial ownership at February 19, 2018).

Name and Address of Beneficial Owner Shares  Percent 
         
The Vanguard Group, Inc. (1)
100 Vanguard Blvd.
Malvern, PA 19355
  29,574,809   11.23%
         
Barrow, Hanley, Mewhinney & Strauss, LLC (2)
2200 Ross Avenue, 31st Floor
Dallas, TX 75201-2761
  28,869,964   10.96%
         
BlackRock Inc. (3)
40 East 52nd Street
New York, NY 10022
  17,690,334   6.72%
         
Boston Partners (4)
One Beacon Street 30th Floor
Boston, MA 02108
  17,123,082   6.50%
         
Canyon Capital Advisors (5)
2000 Avenue of the Stars, 11th Floor
Los Angeles, CA 90067
  15,250,281   5.79%

(1)This information is based on the Schedule 13G/A filed with the SEC by The Vanguard Group, Inc., on February 9, 2018. The Vanguard Group, Inc., directly and through its subsidiaries, has sole power to vote or direct the voting of 304,973 shares of Common Stock, shared voting power of 39,900 shares, sole power to dispose of or direct the disposition of 29,250,395 shares of Common Stock, and shared power to dispose of or direct the disposition of 324,414 shares of Common Stock. According to this Schedule 13G/A, Vanguard Fiduciary Trust Company, a wholly-owned subsidiary of The Vanguard Group, Inc., beneficially owns 281,999 shares of Common Stock; and Vanguard Investments Australia, Ltd., a wholly-owned subsidiary of The Vanguard Group, Inc., beneficially owns 62,874 shares of Common Stock.
(2)This information is based on the Schedule 13G filed with the SEC by Barrow, Hanley, Mewhinney & Strauss, LLC on February 12, 2018. Barrow, Hanley, Mewhinney & Strauss, LLC has sole power to vote or direct the vote for 7,253,518 shares of Common Stock, shared power to vote or to direct the vote for 21,616,446 shares of Common Stock and sole power to dispose or to direct the disposition of 28,869,964 shares of Common Stock.
(3)
This information is based on the Schedule 13G filed with the SEC by BlackRock, Inc. on January 25, 2018. BlackRock, Inc. has sole power to vote or direct the voting of 16,089,126 shares of Common Stock and has sole power to dispose of or direct the disposition of for 17,690,334 shares of Common Stock.
(4)This information is based on the Schedule 13G filed with the SEC by Boston Partners on February 12, 2018. Boston Partners has sole power to vote or direct the vote for 13,456,823 shares of Common Stock, shared power to vote or to direct the vote for 40,938 shares of Common Stock and sole power to dispose or to direct the disposition of 17,123,082 shares of Common Stock.
(5)This information is based on the Schedule 13G filed with the SEC by Canyon Capital Advisors on February 14, 2018. Canyon Capital Advisors LLC has sole power to vote or direct the vote for 15,250,281 shares of Common Stock and sole power to dispose or to direct the disposition of 15,250,281 shares of Common Stock. On April 4, 2018, Canyon Capital Advisors LLC filed a Schedule 13D disclosing beneficial ownership of 20,441,712 shares of Common Stock and sole power to dispose or direct the disposition of 20,441,712 shares of Common Stock. The Schedule 13D represents that Canon Capital Advisors LLC is the beneficial owner of 7.8% of the shares of Common Stock outstanding and is calculated based upon the 263,388,482 shares of Common Stock outstanding as of January 31, 2018.
2018 Proxy Statement
38

Ownership of Common Stock by Directors and Executive Officers
The following table sets forth information concerning the beneficial ownership of Navient’s Common Stock by: (i) our current directors and director nominees; (ii) the named executive officers listed in the Summary Compensation Table; and (iii) all of the Company’s current directors and executive officers as a group. Under SEC rules, beneficial ownership for purposes of this table takes into account stock as to which the individual has or shares voting and/or investment power as well as stock that may be acquired within 60 days (such as by exercising vested stock options). Information is provided as of February 28, 2018. The beneficial owners listed have sole voting and investment power with respect to stock beneficially owned, except as to the interests of spouses or as otherwise indicated. As of February 28, 2018, there were 264,585,808 shares of our Common Stock issued, outstanding and entitled to vote.

Director Nominees 
Shares (1)
  
Vested Options (2)
  
Total
Beneficial
Ownership (3)
  
Percent of
Class
 
John K. Adams, Jr.(4)
  36,220   -   36,220   * 
Anna Escobedo Cabral(5)
  36,967   -   36,967   * 
William M. Diefenderfer III(6)
  171,277   -   171,277   * 
Diane Suitt Gilleland(7)
  140,771   33,139   173,910     
Katherine A. Lehman  38,720   -   38,720   * 
Linda A. Mills  40,596   -   40,596   * 
Jane J. Thompson(8)
  41,796   -   41,796   * 
Laura S. Unger(9)
  37,057   -   37,057   * 
Barry Lawson Williams(10)
  79,701   9,226   88,927   * 
David L. Yowan(11)
  18,279   -   18,279     
                 
Named Executive Officers                
Jack Remondi(12)
  1,783,389   667,037   2,450,426   * 
Christian Lown(13)
  141,505   -   141,505   * 
Somsak Chivavibul(14)
  307,120   49,176   356,296   * 
John Kane(15)
  353,523   54,510   408,033   * 
Jeff Whorley(16)
  303,838   -   303,838   * 
Timothy Hynes(17)
  244,886   69,429   314,315   * 
Mark Heleen(18)
  168,322   11,647   179,969   * 
                 
Directors and Officers as a Group (18 Persons)  4,021,890   923,419   4,945,309   1.85%
*Less than one percent
(1)Shares of Common Stock and stock units held directly or indirectly, including deferred stock units credited to Company-sponsored retirement and deferred compensation plans. Totals for named executive officers include (i) restricted stock units (“RSUs”) that vest and are converted into shares only upon the passage of time, (ii) performance stock units (“PSUs”) that vest and are converted into shares upon the satisfaction of pre-established performance conditions, and (iii) associated dividend equivalent units (“DEUs”) issued on outstanding RSUs and PSUs. The individuals holding such RSUs, PSUs and DEUs have no voting or investment power over these units.
(2)Shares that may be acquired within 60 days of February 28, 2018, through the exercise of stock options. The stock options held by our officers are net-settled pursuant to their terms (i.e., shares are withheld upon exercise to cover the aggregate exercise price, and the net resulting shares are delivered to the option holder). Net-settled stock options therefore are shown on a “spread basis,” with out-of-the-money options shown as 0. The stock options held by our directors are a combination of net-settled options and traditional non-qualified stock options, which are shown on a gross outstanding basis.
(3)Total of columns 1 and 2. Except as otherwise indicated and subject to community property laws, each owner has sole voting and sole investment power with respect to the shares listed.
(4)On March 27, 2018, Mr. Adams notified the Board that he does not wish to seek reelection at our 2018 Annual Meeting. Accordingly, Mr. Adams is not being nominated by the Board for reelection, and his tenure as a director will end when his current term expires at our 2018 Annual Meeting.
2018 Proxy Statement
39

(5)For Ms. Cabral, 30,255 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(6)Mr. Diefenderfer’s share ownership includes 75,631 shares held indirectly in a Roth IRA. 70,549 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(7)Ms. Gilleland is not standing for re-election to the Board and will be retiring effective May 24, 2018. 25,475 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(8)For Ms. Thompson, 35,535 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(9)For Ms. Unger, 5,490 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(10)For Mr. Williams, 41,532 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(11)For Mr. Yowan, 9,537 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(12)Mr. Remondi’s share ownership includes 250 shares held as custodian for his child. 668,029 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Remondi has no voting or dispositive control.
(13)135,505 of the shares reported in this column are RSUs, PSUs, or DEUs over which Mr. Lown has no voting or dispositive control.
(14)Mr. Chivavibul’s share ownership includes 2,098 shares held by his spouse. 112,727 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Chivavibul has no voting or dispositive control.
(15)229,862 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Kane has no voting or dispositive control. 1,129 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(16)230,999 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Whorley has no voting or dispositive control.
(17)161,665 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Hynes has no voting or dispositive control.
(18)117,308 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Heleen has no voting or dispositive control.
2018 Proxy Statement
40

Executive Officers
Our executive officers are appointed annually by the Board of Directors. The following sets forth biographical information concerning Navient’s executive officers who are not directors. Biographical information for Mr. Remondi is included in Proposal 1 — Election of Directors.

Name and AgePosition and Business Experience
Christian Lown
48
•  Chief Financial Officer, Navient — March 2017 to present
•  Managing Director and Co-Head, Global Financial Technology Group, North America Diversified Finance, Morgan Stanley — 2006 to February 2017
•  Vice President, Financial Institutions Group — UBS AG — 2003 to 2006
•  Associate, Financial Institutions Group, Credit Suisse First Boston — 2001 to 2003
John Kane
49
•  Group President, Business Processing Solutions, Navient — June 2015 to present
•  Chief Operating Officer, Navient — April 2014 to June 2015
•  Senior Vice President — Enterprise Project Management, SLM Corporation — March 2013 to April 2014
•  Senior Vice President — Credit, SLM Corporation — August 2011 to March 2013
•  Senior Vice President — Collections, SLM Corporation — 2008 to 2011
•  Senior Vice President — Consumer Credit Operations, MBNA/Bank of America — 1990 to 2008
Jeff Whorley
56
•  Group President, Asset Management and Servicing, Navient — June 2015 to present
•  Founder & Chief Executive Officer, Core Principal, Inc. — 2013 to June 2015
•  President, Student Aid Services, Inc. — 2009 to 2012
•  Executive Vice President, Debt Management Services, SLM Corporation — 2003 to 2007
Mark L. Heleen
55
•  Chief Legal Officer and Secretary, Navient — February 2015 to present
•  Senior Vice President and Senior Deputy General Counsel, Navient — June 2014 to February 2015
•  Senior Attorney, Cadwalader Wickersham & Taft LLP — August 2013 to June 2014
•  Independent Consultant — January 2011 to August 2013
•  Executive Vice President and General Counsel, SLM Corporation — February 2009 to December 2010
•  Various roles with the Office of the General Counsel, SLM Corporation — July 1988 to February 2009
Steve Hauber
44
•  Chief Risk & Compliance Officer, Navient — June 2017 to present
•  Chief Audit Officer, Navient — April 2014 to June 2017
•  Chief Audit Officer, SLM Corporation — January 2011 to April 2014
2018 Proxy Statement
41

Proposal 3 — Advisory Vote on Executive Compensation
Navient is asking shareholders to approve an advisory resolution (commonly referred to as a “say-on-pay” resolution) on the Company’s executive compensation as reported in this proxy statement. Navient urges shareholders to read the “Compensation Discussion and Analysis” section of this proxy statement, which describes how the Company’s executive compensation policies and procedures operate and are designed, as well as the Summary Compensation Table and other related compensation tables and narrative, which provide detailed information on the compensation paid to our named executive officers (“NEOs”).
This proposal gives you, as a shareholder, the opportunity to express your views on our NEOs’ compensation. Your vote is not intended to address any specific item of our compensation program, but rather to address our overall approach to and objectives of the compensation paid to our NEOs as described in this proxy statement. In accordance with Section 14A of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), Navient is asking shareholders to approve the following advisory resolution at the Annual Meeting:
“Resolved, that Navient’s shareholders approve, on an advisory basis, the compensation paid to the Company’s named executive officers, as disclosed in the Compensation Discussion and Analysis and the related compensation tables and narrative disclosure in this proxy statement.”
The Company conducted a similar advisory vote at our last annual meeting of shareholders. At that time, shareholders expressed support for the 2016 compensation of our NEOs, with approximately 97.1% of the votes present in person or represented by proxy at the meeting and entitled to vote on the matter cast to approve the 2016 compensation of our NEOs.
The Board of Directors believes that the Company’s 2017 executive compensation program strongly aligns pay to actual performance. Shareholders are encouraged to read the “Compensation Discussion and Analysis” section, which describes Navient’s executive compensation program in detail, including how it is designed to achieve the Company’s compensation objectives and how the Company’s performance in 2017 was reflected in the compensation of our NEOs.
This proposal to approve the resolution regarding the compensation paid to Navient’s NEOs requires the affirmative vote of the holders of a majority of the Common Stock present, represented and entitled to vote, and voting affirmatively or negatively at the Annual Meeting. Accordingly, shares that are not voted affirmatively or negatively with respect to this proposal, including abstentions and broker non-votes, will not be relevant to the outcome.
As an advisory vote, the “say-on-pay” resolution is not binding on Navient. The Board of Directors, however, values the opinions of our shareholders as expressed through their votes and other communications. Accordingly, the Board of Directors as well as the Compensation Committee will review and consider the results of the “say-on-pay” vote, the opinions of our shareholders, and other relevant factors in making future decisions regarding our executive compensation program.
Board Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” THE ELECTION OF EACH OF THE NOMINEES NAMED ABOVE.

2020 Proxy Statement
19

Corporate Governance
Role and Responsibilities of the Board of Directors


The Board of Directors believes strong corporate governance is critical to achieving Navient’s performance goals, enhancing shareholder value and maintaining the trust and confidence of investors, employees, regulatory agencies and other stakeholders.
The primary responsibilities of the Board of Directors are to:
Review Navient’s long-term strategies and set long-term performance metrics;
Review and approve Navient’s annual business plan and multi-year strategic plan, regularly review performance against such plans and ensure alignment between the Company’s actions and its longer- term strategic objectives;
Review risks affecting Navient and its processes for managing those risks, and oversee management performance with regard to various aspects of risk management, compliance and governance;
Select, evaluate and compensate the Chief Executive Officer;
Plan for succession of the Chief Executive Officer and members of the executive management team;
Review and approve major transactions;
Through its Audit Committee, select and oversee Navient’s independent registered public accounting firm;
Oversee financial matters, including financial reporting, financial controls and capital allocation;
Recommend director candidates for election by shareholders and plan for the succession of directors; and
Evaluate the Board’s composition, succession, and effectiveness.

Board Governance Guidelines


The Board of Directors’ Governance Guidelines (the “Guidelines”) are reviewed, at least annually, by the Nominations and Governance Committee. The Guidelines can be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com. The Guidelines, along with Navient’s Bylaws, embody the following governance practices, among others:
A majority of the members of the Board of Directors must be independent directors and all members of the Audit, Compensation and Personnel, and Nominations and Governance Committees must be independent.
All directors stand for re-election each year and must be elected by a majority of the votes cast in uncontested elections.

No individual is eligible for nomination to the Board after the earlier of (i) their 75th birthday or (ii) after having served in the aggregate more than 20 years on the Board.
The Board of Directors has separated the roles of Chair of the Board and CEO, and an independent, non-executive director serves as Chair.

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20

Independent members of the Board of Directors and its committees meet in executive session, outside the presence of management or the CEO at several times during each Board meeting as well as at the end of each Board and committee meeting. The Chair of the Board (or the applicable committee chair) presides over these sessions.
Navient maintains stock ownership and retention guidelines for directors and executive officers and has a policy prohibiting the hedging or pledging of its stock.
The Board of Directors and each committee conduct performance reviews annually through a combination of online questionnaires and individual director interviews.
The Board of Directors and its committees may engage their own advisors.
The Nominations and Governance Committee routinely conducts an assessment of director skillsets in light of the Company’s present and future businesses to ensure Board effectiveness.

Board Leadership Structure


The Board of Directors has separated the roles of Chair of the Board of Directors and Chief Executive Officer, and the Board continues to believe that this structure properly balances the Board’s management and governance responsibilities. The Board of Directors also believes that its leadership structure has created an environment of open, transparent communication between the Board and management, enabling the Board to maintain an active, informed role in oversight by being able to monitor those matters that may present significant risks to Navient.
While it is the opinion of the Board of Directors that its leadership structure is appropriately balanced between promoting Navient’s strategic development with the Board’s management oversight function, in the future, when the Board contemplates either CEO succession or Board Chair succession, it may choose to change this governance structure at any time.

Board Succession Planning



Our Board Governance Guidelines provide that no individual is eligible for nomination to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.1 During 2019, in connection with the approval of the Company’s slate of nominees for the 2019 Annual Meeting and the Canyon Agreement, William M. Diefenderfer, III notified the Board that he would not to stand for re-election at the 2019 Annual Meeting. Additionally, pursuant to the Canyon Agreement, Barry L. Williams retired from the Board effective August 9, 2019. For additional information pertaining to the Canyon Agreement, please refer to “Shareholder Engagement and Communications with the Board” below.

The Board continues to actively engage in succession planning and director recruiting to ensure that the size of the Board and the skills of the directors align with our business strategy and the environment in which we operate.

Management Succession Planning



We have succession plans and talent management programs in place for our Chief Executive Officer and for our team of senior executives. Our senior management succession planning process is an organization-wide practice designed to proactively identify, develop and retain the leadership talent that is critical for future business success.



1
Our Board Governance Guidelines state: “…individuals will not be nominated for election to the Board after the earlier to occur of (i) their 75th birthday or, (ii) after they have served more than 20 years on the Board.”

2020 Proxy Statement21

The succession plan for our Chief Executive Officer is reviewed regularly by the Compensation and Personnel Committee and the other independent directors. The plan identifies a “readiness” level for each internal candidate and also incorporates the flexibility to define an external hire as a succession option. Formal succession planning for the rest of our senior leaders is also an ongoing process, which includes identifying a readiness level for each potential internal candidate and strategically planning for external hires for positions where gaps, if any, are identified.

Our emergency CEO succession plan is intended to respond to an immediate and unexpected position vacancy, including resulting from a major catastrophe. The plan allows the Company to continue safe and sound operation and minimizes potential disruption or loss of continuity to business and operations.

Director Independence


For a director to be considered independent, the Board of Directors must determine that the director does not have any direct or indirect material relationship with Navient that would interfere with the director’s exercise of independent judgment or that would render the director incapable of making a decision with only the best interests of the Company in mind. The Board of Directors has adopted the Guidelines, which include the standards for determining director independence. In addition to Delaware law requirements, the Guidelines conform to the independence requirements of Rule 10A-3 of the Securities Exchange Act of 1934 (the “Exchange Act”) and the Nasdaq listing standards. The Guidelines can be found at www.navient.com under “Investors, Corporate Governance” and a written copy may be obtained by contacting the Corporate Secretary at corporatesecretary@navient.com.
At the end of 2019, the Board of Directors was comprised of 10 members, 9 of whom were affirmatively determined to be independent. The independent members of the Board of Directors at the end of fiscal 2019 were: Frederick Arnold; Marjorie
L. Bowen; Anna Escobedo Cabral; Larry A. Klane; Katherine A. Lehman; Linda A. Mills; Jane J. Thompson; Laura S. Unger; and David L. Yowan. During 2019, and again in 2020, the Board of Directors determined that each of these individuals met the Nasdaq listing standards and Navient’s own director independence standards. In addition, the Board of Directors considered transactions and relationships between each director and any member of his or her immediate family on one hand, and Navient, on the other, to confirm that there were no transactions or relationships that would impair such director’s independence. Only Mr. Remondi was determined not to be independent.
Each member of the Board of Directors’ Audit, Compensation and Personnel, and Nominations and Governance Committees is independent within the meaning of the Nasdaq listing standards, Rule 10A-3 of the Exchange Act and Navient’s own director independence standards.


Board of Directors Meetings and Attendance at Annual Meeting


The full Board of Directors met 32 times in 2019. Each of our directors attended at least 79 percent of the total number of Board and committee meetings during his or her tenure on the Board and applicable committees, with the average attendance across all our directors being 94.8% in 2019. All directors other than Mr. Diefenderfer, who notified the Board that he would not to stand for re-election, attended the Company’s 2019 annual meeting of shareholders.


Committee Membership


The Board of Directors has established the following standing committees to assist in its oversight responsibilities: an Audit Committee, a Compensation and Personnel Committee, a Nominations and Governance Committee, a Finance and Operations Committee, and an Executive Committee. The Board has directed the Nominations and Governance Committee to establish a Risk Committee in 2020 to replace the Finance and Operations Committee. The Risk Committee will focus primarily on oversight of the Company’s enterprise risk management infrastructure. In the coming months, the Nominations and Governance Committee will work with the Board’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the full Board.

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Each standing committee is governed by a Board-approved written charter, which is evaluated annually, and which sets forth the respective committee’s functions and responsibilities. Membership of each of the committees is also changed as part of a regular rotation. Investors may find the current membership of the Board’s standing committees at http://www.navient.com/about/investors/corp_governance/.
For 2019, an 18-month work-plan was created from the charters of the Audit, Compensation and Personnel, Nominations and Governance, and Finance and Operations Committees so that the responsibilities of each committee would be addressed at appropriate times throughout the year. These work-plans will be reviewed and revised as a matter of course in 2020. Agendas for committee meetings are developed based on each committee’s work-plan together with other current matters the Board chair, the committee chair or management believes should be addressed at the meeting. The chair of each committee provides regular reports to the Board of Directors regarding the subject of the committee’s meetings and any committee actions.
In addition to the Board’s five standing committees, in 2019 the Board also formed a Special Committee of independent directors to facilitate communications and recommend strategic considerations to the Board in connection with the Company’s engagement with Canyon Capital Advisors LLC (“Canyon”). For additional information pertaining to Canyon, please refer to “Shareholder Engagement and Communications with the Board” below. The Special Committee is comprised of Katherine A. Lehman, David L. Yowan and Laura S. Unger. William M. Diefenderfer, III served as an ex officio member until he departed the Board, at which time Linda A. Mills joined the committee as an ex officio member.
The following table sets forth the membership and number of meetings held for each committee of the Board of Directors during 2019. This table reflects the membership of each committee as of December 31, 2019.2 It is the practice of the Board to hold its regular committee meetings in conjunction with the regular meetings of the Board. Given the Audit Committee’s responsibilities relating to our financial statements and financial reporting, it is expected that the Audit Committee will meet more often than the other committees.

 
Audit
Committee
Compensation
and
Personnel
Committee
Executive
Committee
Finance
and
Operations
Committee
Nominations
and
Governance
Committee
Special
Committee
Frederick ArnoldX  X  
Marjorie L. Bowen (1)
X   X 
Anna Escobedo CabralCHAIR X X 
Larry A. Klane (2)
 X X  
Katherine A. Lehman XXCHAIR X
Linda A. Mills (3)
  CHAIR  X
John F. Remondi  X   
Jane J. Thompson (4)
 CHAIRX X 
Laura S. UngerX X CHAIRX
David L. Yowan (5)
 X X X
Number of Meetings in 20191074101315

Chair = Committee Chair
X = Committee Member
(1)Ms. Bowen was appointed to the Board on May 1, 2019. Ms. Bowen is not being nominated by the Board for reelection, and her tenure as a director will end when her current term expires at our 2020 Annual Meeting.
(2)Mr. Klane was appointed to the Board on May 1, 2019.
(3)Ms. Mills served as a member of the Finance and Operations Committee and the Compensation and Personnel Committee until her appointment as Chair of the Board on June 6, 2019. For the remainder 2019, she served as Chair of the Executive Committee and as an ex officio member of the Special Committee.
(4)Ms. Thompson served on the Finance and Operations Committee until June 6, 2019, when she became a member of the Nominations and Governance Committee.
(5)Mr. Yowan served on the Audit Committee until June 6, 2019, when he became a member of the Compensation and Personnel Committee.



2
In connection with the Canyon Agreement, the terms of which are discussed on page 30 of this proxy statement, William M. Diefenderfer, III elected not to stand for re-election to the Board at the 2019 Annual Meeting. Before his departure, Mr. Diefenderfer served as Chairman of the Board and Chair of the Executive Committee. Barry L. Williams agreed to retire from the Board of Directors in connection with the Canyon Agreement. Mr. Williams served as a member of the Compensation and Personnel Committee, the Nomination and Governance Committee, and the Finance and Operations Committee at various times during 2019 until his retirement from the Board effective August 9, 2019.

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Audit Committee

The Audit Committee has been established in accordance with Section 3(a)(58)(A) of the Exchange Act. During 2019, the Audit Committee, as set forth in its charter, assisted the Board of Directors in fulfilling its responsibilities by providing oversight relating to: (1) the integrity of Navient’s financial statements; (2) the Company’s system of internal controls; (3) the qualifications, performance and independence of Navient’s independent registered accounting firm; (4) the performance of the Company’s internal audit function; (5) risks related to Navient’s compliance, legal and regulatory matters; and (6) the review of related party transactions. In addition, the Audit Committee reviews the Company’s procedures for the receipt, retention and handling of confidential, anonymous complaints pertaining to accounting, internal accounting controls and auditing matters, including procedures for the periodic review of violations or waivers of compliance with the Company’s Code of Business Conduct, and prepares the report of the Audit Committee for Navient’s annual proxy statement, as required by the SEC. The Board of Directors has determined that one member of the Audit Committee—Frederick Arnold— qualifies as audit committee financial experts, as that term is defined under the rules promulgated by the SEC. During 2019, no member of the Audit Committee served on the audit committee of more than three public companies.

Compensation and Personnel Committee
Pursuant to the provisions of its charter, which can be found on our website in full, the primary responsibilities of the Compensation and Personnel Committee (also referred to herein as the “Compensation Committee”) during 2019 were to:
(1) approve or recommend, as appropriate, compensation, benefits and employment arrangements for Navient’s Chief Executive Officer and other executive officers who report to the CEO (collectively “Executive Management”), and independent members of the Board of Directors; (2) review and approve compensation plans, incentive plans and benefit plans applicable to Executive Management; (3) review, approve and administer all equity-based plans of the Company;
(4) supervise the administration of employee benefit plans of Navient as required by law or the plan terms or as otherwise appropriate; (5) receive periodic reports regarding the Company’s compensation programs as they relate to all employees;
(6) review Navient’s management development and recommend to the Board of Directors succession plans applicable to Executive Management; (7) review and consider current and developing compensation and personnel related topics as appropriate, including performance management, leadership development, turnover and retention, diversity, and employee engagement; and (8) prepare the report of the Compensation Committee for inclusion in this proxy statement, as required. The Compensation Committee, in coordination with the Audit Committee, also reviews the report of management on the potential risks arising from Navient’s compensation policies and practices to determine whether such policies and practices are reasonably likely to have a material adverse effect on the Company.
The Compensation Committee considers executive officer and director compensation on an annual basis. In January or February of each year, after consultation with the independent chair and other independent directors, as well as its independent consultant, if one has been retained, the Compensation Committee approves the compensation of the Chief Executive Officer and Executive Management. At that time, the Compensation Committee also makes a recommendation to the Board of Directors regarding director compensation. The Compensation Committee reviews executive compensation as described in the “Compensation Discussion and Analysis” section of this proxy statement. In addition, throughout the year, the Compensation Committee considers executive compensation consistent with its responsibilities, as warranted by any personnel changes.

Executive Committee
Since its creation, membership of the Executive Committee has included the committee chairs, the Chief Executive Officer and the Board chair. Under its charter, the Executive Committee has authority to act on behalf of the Board of Directors when the full Board of Directors is not available, and oversees the allocation of risk oversight responsibilities among Board committees. In conjunction with the Audit Committee, it also reviews with management the Company’s quarterly earnings and press releases.

Finance and Operations Committee
During 2019, the Finance and Operations Committee assisted the Board of Directors, as required by its charter, by providing oversight with respect to: (1) material corporate finance matters, including investments, mergers and acquisitions, capital management, financing and funding strategy; (2) technology and operations; (3) marketing and product development; (4)    the Company’s lending programs; and (5) the Company’s information security program and cybersecurity. The Finance and Operations Committee also reviewed the financial risk profile of Navient, including capital market access, credit, interest rate, currency and programmatic/contractual risks and reviewed with management steps to manage those risks.

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Nominations and Governance Committee
In accordance with its charter, the Nominations and Governance Committee assists the Board of Directors in establishing appropriate standards for the governance of Navient, the operations of the Board of Directors generally and the qualifications of directors. It recommends to the Board of Directors the director nominees for the annual meeting of shareholders, oversees the orientation of new directors and the ongoing education of the Board, recommends director assignments to the Board’s standing committees, oversees the Company’s reputational and political risks, supervises the Board’s self-evaluation and succession process and reviews and recommends changes to the Board’s Governance Guidelines. Additionally, the Nominations and Governance Committee routinely benchmarks the Company’s governance practices against industry best practices and makes appropriate changes when necessary.
Each of the Committees’ charters is available at www.navient.com under “Investors, Corporate Governance.” Shareholders may obtain a written copy of a committee charter by contacting the Corporate Secretary at corporatesecretary@navient.com or Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801.

Compensation Consultant and Independence


During 2019, the Compensation Committee retained Pearl Meyer as its independent compensation consultant (the “Compensation Consultant”).
The Compensation Consultant reported directly to the Compensation Committee, and the Compensation Committee retained authority to replace the Compensation Consultant or hire additional consultants at any time. A representative from the Compensation Consultant participated in meetings of the Compensation Committee and met with the committee without the presence of management, as requested, and directly communicated with the Chair of the Compensation Committee between meetings. However, the Compensation Committee made all decisions regarding the compensation paid to Navient’s named executive officers.
The Compensation Consultant provided various executive compensation services to the Compensation Committee pursuant to a written consulting agreement with the Compensation Committee. Generally, these services included advising the Compensation Committee on the principal aspects of Navient’s executive and director compensation programs, assisting in the selection of the compensation peer group, providing market information and analysis regarding the competitiveness of our compensation program design, reviewing Navient’s executive compensation disclosures, and informing the Committee about emerging compensation-related regulatory and industry issues.
During 2019, and again in 2020, the Compensation Committee considered the independence of the Compensation Consultant in light of SEC rules and Nasdaq listing standards. The Compensation Committee received a written statement of independence from the Compensation Consultant, which addressed the following factors: (1) other services provided to Navient by the Compensation Consultant; (2) fees paid by the Company as a percentage of the Compensation Consultant’s total revenues; (3) policies or procedures maintained by the Compensation Consultant that are designed to prevent a conflict of interest; (4) any business or personal relationships between the individual consultants involved in the engagement and any member of the Compensation Committee; (5) any Navient Common Stock owned by the individual consultants involved in the engagement; and (6) any business or personal relationships between our executive officers and the Compensation Consultant or the individual consultants involved in the engagement. The Compensation Committee discussed these considerations and concluded that the work of the Compensation Consultant did not raise any conflicts of interest. For more information on the Compensation Committee and the Compensation Consultant, please see the “Compensation Discussion and Analysis” section in this proxy statement.

Compensation Committee Interlocks and Insider Participation


Ms. Thompson, Mr. Klane, Ms. Lehman, and Mr. Yowan were members of the Compensation Committee during fiscal year 2019.3 All members of the Compensation Committee were independent directors, and no member was an employee or



3
Mr. Williams served on the Compensation Committee until his retirement in August 2019. Ms. Mills also served on the Compensation Committee until her appointment to Chair of the Board on June 6, 2019.

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former employee of Navient or its affiliates. During fiscal year 2019, none of Navient’s executive officers served on a compensation committee (or its equivalent) or board of directors of another entity whose executive officer served on the Compensation Committee.


The Board of Directors’ Role in Risk Oversight


Our Board of Directors has the ultimate responsibility for risk oversight for Navient’s Enterprise Risk Management (“ERM”) philosophy and framework. In carrying out this critical responsibility, the Board has designated the Audit Committee as having primary responsibility to assist the Board in the development, maintenance and governance of the company’s ERM policy, standards and program. Other standing committees of the Board are charged with overseeing specific enterprise risks, as described below. The Board and its standing committees are responsible for ensuring we adhere to established risk tolerances and parameters that form a cornerstone of the company’s ERM framework.
The Board has delegated day-to-day responsibility for risk oversight to our Chief Executive Officer and senior management team, who in turn have established the following management committees to implement this directive: Enterprise Risk and Compliance Committee, Credit and Loan Loss Committee, Asset and Liability Committee, and Incentive Compensation Plan Committee. These internal management committees, described in more detail below, provide regular reports to the Board and its standing committees—either directly or through one or more senior executives. The overall risk governance structure is illustrated below:


The Nominations and Governance Committee regularly reviews the composition and membership of each standing committee of the Board and makes recommendations to the Board. Outside of the SEC and Nasdaq requirements for eligibility to serve on certain committees, such as the Audit Committee and the Compensation and Personnel Committee, the Nominations and Governance Committee actively considers each committee’s responsibilities, as outlined in its charter, as well as individual director skillsets when deciding which directors will serve on specific standing committees.

The Board has directed the Nominations and Governance Committee to establish a Risk Committee in 2020 to replace the Finance and Operations Committee. The Risk Committee will focus primarily on oversight of the Company’s enterprise risk management infrastructure. In the coming months, the Nominations and Governance Committee will work with the Board’s other standing committees to shift certain risk oversight responsibilities to this new committee, with other oversight responsibilities moving to the full Board.

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Risk Appetite Framework
Navient employs a Risk Appetite Framework to identify the most significant risks that could impact our business and provides the process for evaluating and quantifying those risks. The Risk Appetite Framework defines the type and degree of risk Navient is able and willing to assume, given its business objectives, contractual and other legal requirements, and obligations to stakeholders. As noted below, our Risk Appetite Framework segments enterprise risk into nine enterprise risk domains.

Enterprise Risk Domains
Our Risk Appetite Framework segments Navient’s enterprise risks across nine enterprise risk domains: (1) Credit; (2) Market; (3) Funding and Liquidity; (4) Compliance; (5) Legal; (6) Operational; (7) Reputational and Political; (8) Governance; and (9) Strategy. These risk domains are disclosed in our Form 10-K and proxy statements filed with the SEC. As noted above, our Board of Directors has the ultimate responsibility for risk oversight for Navient’s ERM framework.
The Board has assigned oversight responsibility for each risk domain to one or more of its standing committees. These risk oversight responsibilities are spelled out in each standing committee’s charter. Investors can find the charter of each committee on our website at https://www.navient.com/about/investors/corp_governance/board_charters/.
Each of the enterprise risk domains is described below, along with the standing committee(s) responsible for risk oversight.


Enterprise Risk DomainBoard CommitteeRisk Description
CreditFinance and Operations CommitteeRisk resulting from an obligor's failure to meet the terms of any contract with the Company or otherwise fail to perform as agreed.
MarketFinance and Operations CommitteeRisk resulting from changes in market conditions, such as interest rates, spreads, commodity prices or volatilities.
Funding and Liquidity
Finance and Operations
Committee
Risk arising from the Company's inability to meet its obligations when they come due without incurring unacceptable losses.
ComplianceAudit Committee Finance and Operations CommitteeRisk arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, and procedures, or ethical standards.
Legal
Audit Committee
Finance and Operations Committee
Risk manifested by claims made through the legal system, including litigation brought against the Company. Legal risk may arise from a product, a transaction, a business relationship, property (real, personal, or intellectual), employee conduct, or a change in law or regulation.
Operational
Finance and Operations Committee
Compensation and Personnel Committee
Risk resulting from inadequate or failed internal processes, personnel and systems, inadequate product design and testing, or from external events.
Reputational and Political
Nominations and
Governance Committee
Risk from stakeholder perceptions regarding actual or alleged violations of law, our internal code of conduct or other employee misconduct.
GovernanceNominations and Governance CommitteeRisk of not establishing and maintaining a control environment that aligns with stakeholder and regulatory expectations, including tone at the top and board performance.
StrategicExecutive CommitteeRisk from adverse business decisions or improper implementation of business strategies.

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Cybersecurity Risk Oversight
The Board of Directors, through the Finance and Operations Committee, plays an important role in overseeing the Company’s cybersecurity risk management. The Finance and Operations Committee receives regular briefings from the Company’s Chief Information Security Officer relating to the most recent developments in cybersecurity prevention, detection, response and recovery as well as updates on breaches and exploitations, both successful and unsuccessful, at other companies.

Additional Risk Oversight Information
Additional information about how we actively managing risk for our stakeholders, including our customers, clients, employees, and shareholders, can be found on our website at https://navient.com/assets/about/investors/corp-governance/Navient-Board-Risk-Oversight.pdf.

Risk Assessment of Compensation Policies


Navient maintains an internal Incentive Compensation Plan Committee (the “ICP Committee”) that conducts an annual risk review and assessment of the various incentive compensation plans covering our employees—including plans that cover our named executive officers—to ensure that our employees are not incented to take inappropriate risks which could impact our financial position and controls, reputation and operations. Our Chief Risk and Compliance Officer, Chief Legal Officer, Chief Audit Officer and Chief Human Resources Officer serve on the ICP Committee, along with other senior business leaders. The ICP Committee presented its annual findings to the Compensation Committee and the Audit Committee in early 2020, and the Compensation Committee determined that the Company’s incentive compensation programs do not encourage or create unnecessary risk-taking, and that the risks arising from the programs are not reasonably likely to have a material adverse effect on the Company. The ICP Committee will continue to monitor our incentive compensation plans, as well as the plan governance structure put in place to mitigate risks associated with the plans, to ensure that our incentive compensation practices properly incent our employees and reflect industry best practices.


Nominations Process


The Nominations and Governance Committee considers director candidates recommended by shareholders and also receives suggestions for candidates from Board members or third parties. The Nominations and Governance Committee has, from time to time, engaged and may continue, in the future, to engage third-party search firms to assist in identifying director candidates.
Candidates are evaluated based on the needs of the Board of Directors and Navient at that time, given the then-current mix of Board members, their individual skills and experiences relative to the Company’s business strategy, and the Nominations and Governance Committee’s desire to bring additional skills or experiences to the Board. While Navient does not have a formal Board diversity policy, the Board of Directors actively seeks representation that reflects gender, ethnic, age and geographic diversity as reflected in the Guidelines. The Nominations and Governance Committee, through its charter, is charged with reviewing the composition, skills and diversity of the Board of Directors, and as part of the process, the Nominations and Governance Committee incorporates into the Board of Directors’ annual evaluation process, the opportunity for each Board member to provide input regarding the current and desired composition of the Board of Directors and desired attributes of Board members. The minimum qualifications and attributes that the Nominations and Governance Committee believes a director nominee must possess include:
Knowledge of Navient’s business;
Proven record of accomplishment;
Willingness to commit the time necessary for Board of Director service;
Integrity and sound judgment;

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Willingness to represent the best interests of all shareholders and effectively oversee management performance;
Ability to challenge and stimulate management; and
Independence.
In addition, the Nominations and Governance Committee believes the Board of Directors collectively should encompass a mix of skills and expertise in the following areas:
Finance, including capital allocation;
Accounting/audit;
Corporate governance;
Executive leadership;
Information security and cybersecurity;
Financial services, including financial technology and innovation;
Capital markets;
Business operations and operating efficiency;
Mergers and acquisitions;
Higher education;
Consumer credit;
Business processing solutions and outsourcing;
Consumer marketing and product development, including customer experience;
Government/Regulatory; and
Legal.
The Nominations and Governance Committee considers and evaluates candidates recommended by shareholders in the same manner that it considers and evaluates all other director candidates. To recommend a candidate, shareholders should send, in writing, the candidate’s name, credentials, contact information, and his or her consent to be considered as a candidate to the Chair of the Nominations and Governance Committee at corporatesecretary@navient.com or c/o Corporate Secretary, Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801. The shareholder should also include his or her contact information and a statement of his or her share ownership. A shareholder wishing to nominate a candidate must comply with the notice and other requirements described under “Shareholder Proposals for the 2021 Annual Meeting” in this proxy statement.

Proxy Access


The Company will include in its proxy statement and on its form of proxy card, the name of a director nominee submitted by an “Eligible Holder” who provides the information and satisfies the other provisions of the Company’s bylaws. To qualify as an “Eligible Holder,” a shareholder or a group of no more than 20 shareholders must have continuously owned at least three percent (3%) of the outstanding shares of the Company’s Common Stock entitled to vote in the election of directors for a period of at least three years and thereafter continue to own the shares through the Company’s annual meeting. There are no proxy access board nominees for the 2020 annual meeting. A complete version of the Company’s Second Amended and Restated Bylaws can be found on the Corporate Governance page of our website at the following location: https://navient.com/about/investors/corp_governance/.

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Director Orientation and Continuing Education


The Nominations and Governance Committee oversees the orientation of new directors and the ongoing education of the Board. As part of Navient’s director orientation program, new directors participate in one-on-one introductory meetings with Navient business and functional leaders and are given presentations by members of senior management on Navient’s strategic plans, financial statements and key issues, policies and practices. In addition, directors receive education on governance and director fiduciary duties and expectations. Directors may enroll in director continuing education programs on corporate governance and critical issues associated with a director’s service on a public company board. Navient makes an annual stipend available to each director towards the expenses of these programs. Our senior management meets regularly with the Board and meets annually to review with the Board the operating plan of the Company and each of our strategic business groups. The Board also regularly participates in full Board educational programs and visits to Navient operation centers.


Shareholder Engagement and Communications with the Board


Our CEO, Chief Financial Officer, and Vice President of Investor Relations, together with other members of management, meet periodically with investors to discuss Navient’s strategy and financial and business performance, and to update investors on key developments. During 2019 and into 2020, Navient participated in at least 100 meetings with investors and potential investors. In addition, we routinely seek our shareholders’ views on governance and compensation matters.
At various times prior to December of 2017, representatives of the Company met with representatives of Canyon Capital Advisors LLC (“Canyon”) as a part of the Company’s engagement strategy that focuses on regularly meeting with its shareholders, bond holders and investors in the asset-backed securities it sponsors. In May 2019, the Company became aware that Canyon had accumulated a beneficial interest in approximately 9.6% of the Company’s outstanding common stock.4 In August 2018, at the request of Canyon, the Board agreed to appoint Frederick Arnold to the Board. On May 2, 2019, we entered into a cooperation agreement with Canyon (the “Canyon Agreement”) whereby the Board agreed, among other things, to appoint Marjorie Bowen and Larry Klane as directors of the Company, subject to the satisfaction of certain customary conditions, and to nominate and recommend Ms. Bowen and Mr. Klane for election to the Board at the Company’s 2019 Annual Meeting of Shareholders. The appointments of Mr. Arnold, Ms. Bowen and Mr. Klane were approved by our shareholders in June 2019. On January 27, 2020, the Company entered into a Stock Repurchase Agreement with Canyon to repurchase its remaining interest in the Company’s common stock. During this time, various representatives of Canyon met or held discussions with various members of management, the Special Committee and other members of the Board.
The foregoing description does not purport to be complete and is qualified in its entirety by reference to the Canyon Agreement, included as Exhibit 10.01 to the Company’s Form 8-K that was filed with the SEC on May 3, 20195, the Company’s Definitive Proxy Statement filed with the SEC on Form DEF 14A on April 30, 20196, and its Amended Definitive Proxy Statement on Form DEF 14A filed with the SEC on May 8, 20197, all of which are furnished herewith.
Shareholders and other interested parties may submit communications to the Board of Directors, the non-management directors as a group, the Chair or any other individual member of the Board of Directors by contacting the Chair of the Board in writing at corporatesecretary@navient.com or c/o Corporate Secretary, Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801.
Except as discussed below or otherwise directed, the Corporate Secretary forwards all such communications to the Board Chair. The Chair in turn determines whether the communications should be forwarded to other members of the Board and, if so, forwards them accordingly. However, for communications addressed to a particular member of the Board, the Chair


4
On May 4, 2019, Canyon reported on Form 13D/A filed with the SEC that it beneficially owned 25,435,480 or 9.6% of the Company’s outstanding shares.


2020 Proxy Statement30

of a particular Board committee or the non-employee directors as a group, the Corporate Secretary forwards those communications directly to those individuals.
The directors have requested that communications that do not directly relate to their duties and responsibilities as our directors be excluded from distribution. Such excluded items include “spam,” advertisements, mass mailings, form letters and email campaigns that involve unduly large numbers of similar communications, solicitations for goods, services, employment or contributions, surveys and individual product inquiries or complaints. Additionally, communications that appear to be unduly hostile, intimidating, threatening, illegal or similarly inappropriate will be screened for omission. Any omitted or deleted communications will be made available to any director upon request.


Policy on Political Contributions, Disclosure and Oversight


We did not make any political contributions using corporate funds in 2019, and we have no intention of making such political contributions in 2020. The Company's Government Relations personnel are responsible for the development and implementation of policies pertaining to the Company’s political activities. They report annually to the Nominations and Governance Committee of the Board on major lobbying priorities and principles. Government Relations also provides the Committee with a report on any payments made to trade associations, political expenditures, contributions made to other tax-exempt political organizations, as well as contributions by the Company's Political Action Committee. Navient also maintains numerous compliance processes structured to ensure that the Company and its employees conduct all their activities in accordance with our Code of Business Conduct and with all relevant laws governing political contributions and lobbying activities.
Since 2016, we have disclosed our political activity and contributions through the publication of our Transparency in Policy Engagement and Political Participation Report. In 2018, the Company was recognized as a “Trendsetter” in the CPA-Zicklin Index for political transparency. The Report provides an overview of the Company’s legislative and political priorities and also provides details pertaining to Navient’s contributions to members of Congress, trade associations, 527 political organizations and other political organizations. The Nominations and Governance Committee has instructed the Company to update the report on a semi-annual basis. The current Report is available on the Company’s website at https://www.navient.com/about/who-we-are/transparency/.

Code of Business Conduct


The Company has a Code of Business Conduct that applies to Board members and all employees, including the chief executive officer, the chief financial officer and the chief accounting officer. The Code of Business Conduct is available on the Company’s corporate governance website at https://navient.com/about/investors/corp_governance/ and a written copy is available from the Corporate Secretary. The Company intends to post amendments to or waivers of the Code of Business Conduct (to the extent applicable to the Company’s chief executive officer, chief financial officer or chief accounting officer or any director) at this location on its website. There were no waivers during 2019.


Policy on Review and Approval of Transactions with Related Parties



The Company has adopted a Policy on Related Party Transactions to ensure that all Interested Transactions with Related Parties, as those terms are defined in the policy, will be at arm’s length and on terms generally available to an unaffiliated third-party under the same or similar circumstances. The policy states that, except for the limited exceptions specifically stated in the policy, Interested Transactions with Related Parties that will exceed $120,000 in any calendar year must be reviewed by the Audit Committee and receive approval of the Board of Directors prior to the Corporation entering into the Interested Transaction. A copy of the policy can be found on the Company’s Corporate Governance website at https://www.navient.com/about/investors/corp_governance/. For additional information pertaining to Related Party Transactions, please refer to “Certain Relationships and Related Transactions” below.

2020 Proxy Statement31

Director Compensation


Our director compensation program is designed to reasonably compensate our non-employee directors for work required for a company of our size, complexity and risk, and to align the interests of our directors with those of our shareholders. The Compensation Committee reviews the compensation of our non-employee directors on an annual basis and makes recommendations to the Board.
In late 2018, the Compensation Committee reviewed our director compensation with the assistance of the Compensation Consultant and concluded that the existing program should remain unchanged for 2019. The Compensation Committee again reviewed director compensation in 2019 and will keep the existing program unchanged for 2020, with the exception of changes to the form of annual equity awards described below.
Our 2019 director compensation program is detailed below.

Director Compensation Elements

The following table highlights the material elements of our 2019 director compensation program:

2019 Compensation ElementsCompensation Value   
Annual Cash Retainer$100,000
Additional Cash Retainer for Independent Board Chair50,000
Additional Cash Retainer for Audit Committee Chair30,000
Additional Cash Retainer for Compensation and Personnel Committee Chair25,000
Additional Cash Retainer for Other Committee Chairs20,000
Annual Equity Award130,000
Additional Equity Award for Independent Board Chair65,000

Annual cash retainers are paid in quarterly installments in or around June, September, December and March. Annual equity awards typically are granted in February each year in the form of restricted stock.
Restricted stock granted to our non-employee directors in February 2019 was structured to vest only upon the recipient’s election to the Board at the Company’s next following annual meeting of shareholders (or, if earlier, upon death, disability, or a change in control). Beginning in 2020, the Board modified the vesting provisions incorporated in these equity awards to address the potential for partial-year Board service. Restricted stock granted to our non-employee directors in February 2020 will vest in quarterly increments beginning on the grant date and thereafter on May 1st, August 1st and November 1st, provided the director remains on the Board through each vesting date (with immediate vesting, if earlier, upon death, disability, or a change in control).
We also reimburse each non-employee director for any out-of-pocket expenses incurred in connection with their service as a director. As described below, our non-employee directors may elect to defer all or a portion of their annual compensation under the Navient Corporation Deferred Compensation Plan for Directors.

Share Ownership Guidelines


We maintain share ownership guidelines for our non-employee directors. Under these share ownership guidelines, each director is expected, within five years of his or her initial election to the Board of Directors, to own Navient Common Stock with a value equivalent to at least four times his or her annual cash retainer. Currently, that minimum ownership amount is
$400,000. The following shares and share units count towards the ownership guidelines: shares held in brokerage accounts; notional shares credited to deferred compensation accounts; restricted stock and restricted stock units (“RSUs”) that vest solely upon the passage of time; and vested stock options, to the extent that they are “in-the-money.”
All non-employee directors are in compliance with the share ownership guidelines as of the date of this proxy statement due to their share ownership amount or because the five-year period from their initial election has not ended.

2020 Proxy Statement32

Anti-Hedging and Pledging Policy



Navient’s Securities Trading Policy prohibits directors and officers (as defined by Rule 16a-1(f) of the Exchange Act and referred to as “Section 16 Officers”) from selling Navient stock short, holding Navient securities in a margin account, or pledging Navient securities as collateral for a loan or otherwise. Additionally, no director, Section 16 Officer or any other officer of the Company who is subject to the Company’s Stock Ownership Guidelines is permitted to enter into derivative or speculative transactions involving Navient securities (including prepaid variable forward contracts, equity swaps, collars, credit default swaps and exchange funds) that are designed to hedge or offset any decrease in the market value of Navient securities. All directors and named executive officers were in compliance with this policy throughout 2019 and remain in compliance as of the date of this proxy statement.


Policy on Rule 10b5-1 Trading Plans


The Company’s Securities Trading Policy governs the circumstances under which Navient directors and Section 16 Officers may enter into trading plans pursuant to SEC Rule 10b5-1. Rule 10b5-1 trading plans are pre-established trading plans for sales of our Common Stock. We believe our Rule 10b5-1 policy is effective in ensuring compliance with legal requirements. Under the policy:
All Rule 10b5-1 trading plans must be pre-cleared by the Company’s Securities Trading Compliance Officer.
A trading plan may be entered into, modified or terminated only during an open trading window and while not in possession of material non-public information.
Once adopted, the person must not exercise any influence over the amount of securities to be traded, the price at which they are to be traded or the date of the trade.


Other Compensation


We provide non-employee directors with company-paid group life insurance, accidental death and disability and business travel accident insurance. We also provide current non-employee directors the opportunity to participate in the Company’s medical and dental plans. If a director elects to participate in these plans, the director pays the full cost of medical and dental coverage (which for an employee is shared by the Company and the employee). After retirement from the Board, a former non-employee director may continue medical coverage for up to 18 months under the Consolidated Omnibus Budget Reconciliation Act (COBRA) at his/her own expense.


Deferred Compensation Plan for Directors


Navient sponsors a deferred compensation plan for its non-employee directors. Under the Navient Corporation Deferred Compensation Plan for Directors (“Director Deferred Compensation Plan”), our non-employee directors may elect annually to defer receipt of all or a percentage of their annual cash retainer. In addition, directors may elect to receive a credit under the Director Deferred Compensation Plan in lieu of their annual equity retainer. Provided this election is made before the beginning of the year, the director’s plan account will be credited with a dollar amount equivalent to the annual equity retainer and automatically invested in a notional Company stock fund. Notional stock units remain subject to the same vesting schedule applicable to the annual equity retainer.
Deferrals are credited with earnings based on the performance of certain investment funds selected by the participant. The plan does not pay above-market or preferential earnings on amounts deferred. Deferrals invested in the notional Company stock fund are payable in shares of Navient Common Stock. All other deferrals are payable in cash (in a single lump sum or in installments at the election of the director) upon termination of the director’s service on the Board or after a minimum

2020 Proxy Statement33

number of years (except for hardship withdrawals in limited circumstances). As noted below, Ms. Bowen, Mr. Diefenderfer, Ms. Thompson and Ms. Unger each elected to defer all or a portion of his/her 2019 compensation under the Director Deferred Compensation Plan.

Director Compensation Table


The tables below present information regarding the compensation and stock awards that we have paid or granted to the non-employee directors for the year ended December 31, 2019.

 
Fees Earned
or Paid
in Cash(1)
 
Stock
Awards(2)
 
All Other
Compensation(3)
 
 
Total
Name($)($)($)($)
Frederick Arnold100,000129,99258230,050
Marjorie L. Bowen(4)
81,666100,08234181,782
Anna Escobedo Cabral130,000129,99258260,050
William M. Diefenderfer, III(5)
37,500195,00029232,529
Larry A. Klane(6)
81,666100,07134181,771
Katherine A. Lehman120,000129,99258250,050
Linda A. Mills(7)
137,500173,61858311,176
Jane J. Thompson(8)
125,000130,00058255,058
Laura S. Unger(9)
120,000130,00058250,058
Barry L. Williams(10)
50,000129,99239180,031
David L. Yowan100,000129,99258230,050
(1)This table includes all fees earned or paid in fiscal year 2019. Unless timely deferred under the Director Deferred Compensation Plan, annual cash retainers are paid in quarterly installments beginning shortly after the Company’s annual meeting of shareholders in May each year. Thus, the amounts paid (or deferred) in 2019 include the fourth and final quarterly payment for the period from May 2018 to May 2019, and three quarterly payments for the period from May 2019 to May 2020.

(2)The grant date fair market value for each share of restricted stock granted in 2019 to directors is based on the closing market price of the Company’s Common Stock on the grant date. Additional details on accounting for stock-based compensation can be found in “Note 2–Significant Accounting Policies” and “Note 11–Stock-Based Compensation Plans and Arrangements” to the audited consolidated financial statements included in the 2019 Annual Report on Form 10-K. Stock awards are rounded down to the nearest whole share to avoid the issuance of fractional shares. As noted in the footnotes below, certain directors timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of their 2019 annual equity retainer. Plan credits are automatically invested in a notional Company stock fund and are not subject to rounding for fractional shares.

(3)All Other Compensation is detailed in a table on the following page.

(4)Ms. Bowen joined the Board on May 1, 2019, and her compensation for 2019 was pro-rated accordingly. Ms. Bowen timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of her 2019 annual equity retainer, with the credit being automatically invested in a notional Company stock fund.

(5)Mr. Diefenderfer elected not to stand for  reelection to the Board in June 2019,  and his cash compensation for 2019 was pro-rated accordingly.   Mr. Diefenderfer timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of his 2019 annual equity retainer, with the credit being automatically invested in a notional Company stock fund. Because Mr. Diefenderfer elected not to stand for reelection to the Board in June 2019, he forfeited this credit when he departed the Board.

(6)Mr. Klane joined the Board on May 1, 2019, and his compensation for 2019 was pro-rated accordingly.

(7)Ms. Mills was elected as Chair of the Board effective June 6, 2019, and her annual cash retainer was adjusted accordingly. She also received an additional stock award at the time she became Chair of the Board.

(8)Ms. Thompson timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of her 2019 annual equity retainer, with the credit being automatically invested in a notional Company stock fund.

(9)Ms. Unger timely elected to receive a credit under the Director Deferred Compensation Plan in lieu of her 2019 annual equity retainer, with the credit being automatically invested in a notional Company stock fund. Ms. Unger also elected to defer her annual cash retainer under the Director Deferred Compensation Plan.

(10)Mr. Williams retired from the Board effective August 9, 2019, and his cash compensation for 2019 was pro-rated accordingly.

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All Other Director Compensation:
 
Life
Insurance
Premiums(A)
 
 
Total
Name($)($)
Frederick Arnold5858
Marjorie L. Bowen3434
Anna Escobedo Cabral5858
William M. Diefenderfer III2929
Larry A. Klane3434
Katherine A. Lehman5858
Linda A. Mills5858
Jane J. Thompson5858
Laura S. Unger5858
Barry L. Williams3939
David L. Yowan5858


(A)The amount reported is the annual premium paid by Navient to provide a life insurance benefit of up to $100,000.

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Proposal 2 — Ratification of the Appointment of the Independent Registered Public Accounting Firm
Navient’s independent registered public accounting firm, KPMG LLP (“KPMG”), is selected by the Audit Committee. On February 21, 2020, the Audit Committee engaged KPMG as Navient’s independent registered public accounting firm for the fiscal year ending December 31, 2020. Representatives of KPMG are expected to be present at the Annual Meeting and they will have the opportunity to respond to appropriate questions from shareholders and to make a statement if they desire to do so.
This proposal is put before the shareholders because the Board of Directors believes it is a good corporate governance practice to ask shareholders to ratify the selection of the independent registered public accounting firm.
For ratification, this proposal requires the affirmative vote of the holders of a majority of the Common Stock present, represented and entitled to vote, and voting affirmatively or negatively at the Annual Meeting. Accordingly, shares that are not voted affirmatively or negatively with respect to this proposal, including abstentions and broker non-votes, will not be relevant to the outcome. If the appointment of KPMG is not ratified, the Audit Committee will evaluate the basis for the shareholders’ vote when determining whether to continue the firm’s engagement. Even if the selection of Navient’s independent registered public accounting firm is ratified, the Audit Committee may direct the appointment of a different independent registered public accounting firm at any time during 2020 if, in its discretion, it determines that such a change would be in the Company’s best interests.
Board Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” RATIFICATION OF THE APPOINTMENT OF KPMG AS NAVIENT’S INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM FOR 2020.

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Independent Registered Public Accounting Firm

Fees Paid to Independent Registered Public Accounting Firms for 2019 and 2018


Aggregate fees billed for services performed for Navient by its independent accountant, KPMG, for the fiscal years ended December 31, 2019, and 2018, are set forth below.

 20192018
Audit Fees$4,132,351$3,353,617
Audit-Related Fees$1,021,909$1,017,232
Tax Fees$378,881$822,374
All Other Fees--
Total$5,533,141$5,193,223

Audit Fees. Audit fees include fees for professional services rendered for the audits of the consolidated financial statements of Navient and statutory and subsidiary audits, issuance of comfort letters, consents, income tax provision procedures, and assistance with review of documents filed with the SEC.
Audit-Related Fees. Audit-related fees include fees for assurance and other services related to service provider compliance reports, trust servicing and administration reports, internal control reviews, and attest services that are not required by statute or regulation.
Tax Fees. Tax fees include fees for federal and state tax compliance, and tax consultation services.

Pre-approval Policies and Procedures


The Audit Committee has a policy that addresses the approval of audit and non-audit services to be provided by the independent registered public accounting firm to the Company. The policy requires that all services to be provided by the Company’s independent registered public accounting firm be pre-approved by the Audit Committee or its Chair. Each approval of the Audit Committee or the Chair of the Audit Committee must describe the services provided and set a dollar limit for the services. The Audit Committee, or its Chair, pre-approved all audit and non-audit services provided by KPMG during 2019. Reporting is provided to the Audit Committee regarding services that the Chair of the Audit Committee pre- approved between committee meetings. The Audit Committee receives regular reports from management regarding the actual provision of all services by KPMG. No services provided by our independent registered public accounting firm were approved by the Audit Committee pursuant to the “de minimis” exception to the pre-approval requirement set forth in paragraph (c)(7)(i)(C) of Rule 2-01 of Regulation S-X.

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Report of the Audit Committee
The following report shall not be deemed incorporated by reference in any filing under the federal securities laws by virtue of any general incorporation of this proxy statement by reference and shall not otherwise be treated as filed under the federal securities laws.
The Audit Committee is responsible for monitoring our financial reporting processes and system of internal controls, supervising our internal auditors and overseeing the independence and performance of the independent auditors. In carrying out these responsibilities, the Audit Committee meets, on a regular basis, with our internal auditors and our independent auditors to review the overall scope and plans for their respective audits of our financial statements. The Audit Committee also meets privately (and in separate meetings) with members of management, our independent auditors and our internal auditors as may otherwise be needed. The Audit Committee meets with management and with the independent auditors each quarter to review and discuss the Company’s quarterly reports on Form 10-Q prior to their being filed with the SEC and annually to review and discuss the Company’s Annual Report on Form 10-K. The Committee also meets with management and our independent auditors to review and discuss the Company’s quarterly earnings prior to review by the Executive Committee and public release.
The Audit Committee’s responsibility is to monitor and oversee the audit and financial reporting processes. However, the members of the Audit Committee are not practicing certified public accountants or professional auditors and rely, without independent verification, on the information provided to them and on the representations made by management, and the report issued by the independent registered public accounting firm. While the Audit Committee and the Board monitor the Company’s financial record-keeping and controls, management is ultimately responsible for the Company’s financial reporting process, including its system of internal controls, disclosure control procedures and the preparation of the financial statements. The independent auditors support the financial reporting process by performing an audit of the Company’s financial statements and issuing a report thereon.
The Audit Committee has reviewed and discussed with management and Navient’s independent registered accounting firm, KPMG LLP, the Company’s audited financial statements as of and for the year ended December 31, 2019. The Audit Committee also discussed with KPMG LLP the matters under Public Company Accounting Oversight Board (“PCAOB”) standards, including among other things, those relating to the audit of our financial statements.
The Audit Committee received, reviewed and discussed with KPMG LLP the written disclosures and letter (as required by applicable requirements of the PCAOB) regarding the independent accountant’s communications with the Audit Committee about the firm’s independence.
Based on these reviews and discussions, the Audit Committee recommended to the Board of Directors that the financial statements referred to above be included in the 2019 Annual Report on Form 10-K for the year ended December 31, 2019, for filing with the Securities and Exchange Commission.

Audit Committee
Anna Escobedo Cabral, Chair
Frederick Arnold
Marjorie L. Bowen
Laura S. Unger

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Ownership of Common Stock
The following table provides information, as of March 10, 2020, about each shareholder known to Navient to beneficially own more than five percent of the outstanding shares of our Common Stock, based solely on the information filed by each such shareholder on Schedules 13D or 13G with the SEC on the dates indicated in the footnotes to this table (percentages are calculated assuming continuous beneficial ownership at March 23, 2020).

Name and Address of Beneficial OwnerSharesPercent
The Vanguard Group, Inc. (1)
27,510,80612.44%
100 Vanguard Blvd.  
Malvern, PA 19355  
   
BlackRock Inc. (2)
19,358,94510%
40 East 52nd Street  
New York, NY 10022  
   
Dimensional Fund Advisors LP (3)
14,752,1256.67%
Building One  
6300 Bee Cave Road  
Austin, Texas 78746  
   
(1)This information is based on the Schedule 13G/A filed with the SEC by The Vanguard Group, Inc., on February 11, 2020. The Vanguard Group, Inc., directly and through its subsidiaries, has sole power to vote or direct the voting of 101,258 shares of Common Stock, shared voting power of 40,510 shares, sole power to dispose of or direct the disposition of 27,396,166 shares of Common Stock, and shared power to dispose of or direct the disposition of 114,640 shares of Common Stock. According to this Schedule 13G/A, Vanguard Fiduciary Trust Company, a wholly owned subsidiary of The Vanguard Group, Inc., beneficially owns 74,130 shares of Common Stock; and Vanguard Investments Australia, Ltd., a wholly owned subsidiary of The Vanguard Group, Inc., beneficially owns 67,638 shares of Common Stock.
(2)This information is based on the Schedule 13G/A filed with the SEC by BlackRock, Inc. on March 9, 2020. BlackRock, Inc. has sole power to vote or direct the voting of 18,451,823 shares of Common Stock and has sole power to dispose of or direct the disposition of for 19,358,945 shares of Common Stock.
(3)This information is based on the Schedule 13G filed with the SEC by Dimensional Fund Advisors LP on February 12, 2020. Dimensional Fund Advisors LP, an investment adviser registered under Section 203 of the Investment Advisors Act of 1940, furnishes investment advice to four investment companies registered under the Investment Company Act of 1940, and serves as investment manager or sub-adviser to certain other commingled funds, group trusts and separate accounts (such investment companies, trusts and accounts, collectively referred to as the “Funds”). The Funds directly have sole power to vote or direct the voting of 14,374,107 shares of Common Stock, and sole power to dispose of or direct the disposition of 14,752,125 shares of Common Stock.

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Ownership of Common Stock by Directors and Executive Officers
The following table sets forth information concerning the beneficial ownership of Navient’s Common Stock by: (i) our current directors and director nominees; (ii) the named executive officers listed in the Summary Compensation Table; and (iii) all of the Company’s current directors and executive officers as a group. Under SEC rules, beneficial ownership for purposes of this table takes into account stock as to which the individual has or shares voting and/or investment power as well as stock that may be acquired within 60 days (such as by exercising vested stock options). Information is provided as of March 3, 2020. The beneficial owners listed have sole voting and investment power with respect to stock beneficially owned, except as to the interests of spouses or as otherwise indicated. As of March 3, 2020, there were 194,143,990 shares of our Common Stock issued, outstanding and entitled to vote.

 
 
Director Nominees
 
 
Shares (1)
 
 
Vested Options (2)
Total
Beneficial
Ownership (3)
 
Percent of
Class
Frederick Arnold28,551-28,551*
Marjorie L. Bowen(4)
12,218-12,218*
Anna Escobedo Cabral(5)
56,348-56,348*
Larry A. Klane(6)
11,952-11,952*
Katherine A. Lehman59,565-59,565*
Linda A. Mills76,002-76,002*
Jane J. Thompson(7)
62,162-62,162*
Laura S. Unger(8)
58,909-58,909*
David L. Yowan(9)
40,039-40,039*
     
Named Executive Officers    
Jack Remondi(10)
2,590,375111,3582,701,7331.38%
Christian Lown(11)
316,849-316,849*
John Kane(12)
464,52736,553501,080*
Mark Heleen(13)
286,085-286,085*
Steve Hauber(14)
144,51019,529164,039*
     
Directors and Current Officers as a Group4,208,092167,4404,375,5322.24%
(14 Persons)    
     
*Less than one percent
(1)Shares of Common Stock and stock units held directly or indirectly, including vested deferred stock units and unvested deferred stock units that may vest within 60 days of March 3, 2020, credited to Company-sponsored retirement and deferred compensation plans. Totals for named executive officers include (i) restricted stock units (“RSUs”) that vest and are converted into shares only upon the passage of time, (ii) performance stock units (“PSUs”) that vest and are converted into shares upon the satisfaction of pre-established performance conditions, and (iii) associated dividend equivalent units (“DEUs”) issued on outstanding RSUs and PSUs. The individuals holding such RSUs, PSUs and DEUs have no voting or investment power over these units.
(2)
Shares that may be acquired within 60 days of March 3, 2020, through the exercise of stock options. The stock options held by our officers are net- settled pursuant to their terms (i.e., shares are withheld upon exercise to cover the aggregate exercise price, and the net resulting shares are delivered to the option holder). Net-settled stock options therefore are shown on a “spread basis,” with out-of-the-money options shown as 0.
(3)Total of columns 1 and 2. Except as otherwise indicated and subject to community property laws, each owner has sole voting and sole investment power with respect to the shares listed.
(4)For Ms. Bowen, 12,218 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account. Ms. Bowen is not being nominated by the Board for reelection, and her tenure as a director will end when her current term expires at our 2020 Annual Meeting.
(5)For Ms. Cabral, 38,122 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(6)For Mr. Klane, 4,610 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(7)For Ms. Thompson, 55,901 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(8)For Ms. Unger, 18,011 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.

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(9)For Mr. Yowan, 10,564 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(10)Mr. Remondi’s share ownership includes 250 shares held as custodian for his child. 930,530 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Remondi has no voting or dispositive control.
(11)259,418 of the shares reported in this column are RSUs, PSUs, or DEUs over which Mr. Lown has no voting or dispositive control.
(12)207,265 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Kane has no voting or dispositive control. 1,250 shares are deferred stock units credited to a Company-sponsored deferred compensation plan account.
(13)144,125 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Heleen has no voting or dispositive control.
(14)96,724 of the shares reported in this column are RSUs, PSUs or DEUs over which Mr. Hauber has no voting or dispositive control.

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Executive Officers
Our executive officers are appointed annually by the Board of Directors. The following sets forth biographical information concerning Navient’s executive officers who are not directors. Biographical information for Mr. Remondi is included in Proposal 1 — Election of Directors.

Name and AgePosition and Business Experience
Christian Lown
50
•      Chief Financial Officer, Navient — March 2017 to present
•      Managing Director and Co-Head, Global Financial Technology Group, North America Banks and Diversified Finance, Morgan Stanley — 2006 to March 2017
•      Vice President, Financial Institutions Group — UBS AG — 2003 to 2006
•      Associate, Financial Institutions Group, Credit Suisse First Boston — 2001 to 2003
John Kane
51
•      Group President, Business Processing Solutions, Navient — June 2015 to present
•      Chief Operating Officer, Navient — April 2014 to June 2015
•      Senior Vice President — Enterprise Project Management, SLM Corporation — March 2013 to April 2014
•      Senior Vice President — Credit, SLM Corporation — August 2011 to March 2013
•      Senior Vice President — Collections, SLM Corporation — 2008 to 2011
•      Senior Vice President — Consumer Credit Operations, MBNA/Bank of America — 1990 to 2008
Mark L. Heleen
57
•      Chief Legal Officer and Secretary, Navient — February 2015 to present
•      Senior Vice President and Senior Deputy General Counsel, Navient — June 2014 to February 2015
•      Senior Attorney, Cadwalader Wickersham & Taft LLP — August 2013 to June 2014
•      Independent Consultant — January 2011 to August 2013
•      Executive Vice President and General Counsel, SLM Corporation — February 2009 to December 2010
•      Various roles in the Office of the General Counsel, SLM Corporation — July 1998 to February 2009
Steve Hauber
45
•      Chief Risk and Compliance Officer, Navient — June 2017 to present
•      Chief Audit Officer, Navient — April 2014 to June 2017
•      Chief Audit Officer, SLM Corporation — January 2011 to April 2014

2020 Proxy Statement42

Proposal 3 — Advisory Vote on Executive Compensation
Navient is asking shareholders to approve an advisory resolution (commonly referred to as a “say-on-pay” resolution) on the Company’s executive compensation as reported in this proxy statement. Navient urges shareholders to read the “Compensation Discussion and Analysis” section of this proxy statement, which describes how the Company’s executive compensation policies and procedures operate and are designed, as well as the Summary Compensation Table and other related compensation tables and narrative, which provide detailed information on the compensation paid to our named executive officers (“NEOs”).
This proposal gives you, as a shareholder, the opportunity to express your views on our NEOs’ compensation. Your vote is not intended to address any specific item of our compensation program, but rather to address our overall approach to and objectives of the compensation paid to our NEOs as described in this proxy statement. In accordance with Section 14A of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), Navient is asking shareholders to approve the following advisory resolution at the Annual Meeting:
“Resolved, that Navient’s shareholders approve, on an advisory basis, the compensation paid to the Company’s named executive officers, as disclosed in the Compensation Discussion and Analysis and the related compensation tables and narrative disclosure in this proxy statement.”
The Company conducted a similar advisory vote at our last annual meeting of shareholders. At that time, shareholders expressed support for the 2018 compensation of our NEOs, with approximately 94% of the votes present in person or represented by proxy at the meeting and entitled to vote on the matter approving the 2018 compensation of our NEOs.
The Board of Directors believes that the Company’s 2019 executive compensation program strongly aligned pay to actual performance. Shareholders are encouraged to read the “Compensation Discussion and Analysis” section, which describes Navient’s executive compensation program in detail, including how it is designed to achieve the Company’s compensation objectives and how the Company’s performance in 2019 was reflected in the compensation of our NEOs.
This proposal to approve the resolution regarding the compensation paid to Navient’s NEOs requires the affirmative vote of the holders of a majority of the Common Stock present, represented and entitled to vote, and voting affirmatively or negatively at the Annual Meeting. Accordingly, shares that are not voted affirmatively or negatively with respect to this proposal, including abstentions and broker non-votes, will not be relevant to the outcome.
As an advisory vote, the “say-on-pay” resolution is not binding on Navient. The Board of Directors, however, values the opinions of our shareholders as expressed through their votes. Accordingly, the Board of Directors as well as the Compensation Committee will review and consider the results of the “say-on-pay” vote, the opinions of our shareholders, and other relevant factors in making future decisions regarding our executive compensation program.

Board Recommendation
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” THE APPROVAL, ON AN ADVISORY BASIS, OF THE COMPENSATION PAID TO OUR NAMED EXECUTIVE OFFICERS, AS DISCLOSED IN THE COMPENSATION DISCUSSION AND ANALYSIS AND THE RELATED COMPENSATION TABLES AND NARRATIVE DISCLOSURE IN THIS PROXY STATEMENT.

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Proposal 4 — Advisory Vote on Say-on-Pay Frequency
Section 14A of the Exchange Act requires that we provide our shareholders with the opportunity to vote, on a non- binding advisory basis, regarding whether the non-binding advisory shareholder vote on compensation paid to our named executive officers should occur every one, two, or three years. This non-binding advisory vote is commonly referred to as “Say-on-Frequency.” In 2015, the Company conducted an advisory vote on Say-on-Frequency. At that time, our shareholders indicated their preference for future advisory votes to be held annually, and consistent with the shareholders’ vote, the Board adopted a policy providing for annual advisory votes to approve the Company’s executive compensation. This year, we are again conducting an advisory vote on Say-on-Frequency.
After careful consideration of the various arguments supporting each frequency level, the Board of Directors has determined that holding a non-binding advisory vote on executive compensation annually remains the most appropriate frequency for Navient. Although our executive compensation programs are designed to promote a long-term correlation between pay and performance, the Board of Directors recognizes that executive compensation decisions are an ongoing process. We believe that holding an annual advisory vote on executive compensation will provide us with shareholder feedback on our compensation practices and policies on a regular, frequent basis and is consistent with our objective of further engaging with our shareholders on executive compensation and corporate governance matters. Accordingly, the Board recommends that you vote for ONE YEAR (i.e., once every year) as the frequency of future advisory votes on executive compensation. Because this proposal is advisory, it will not be binding on Navient. However, the Board of Directors values our shareholders’ opinions, and will consider the outcome of the result of the vote on this proposal when determining the frequency of future non-binding advisory votes on compensation paid to our named executive officers.
With respect to this proposal, the frequency of the non-binding advisory vote on compensation paid to our named executive officers (namely, every one, two or three years) receiving the greatest number of votes will be considered the frequency recommended by our shareholders. Accordingly, shares that are not voted for a specific frequency with respect to this proposal, including abstentions and broker non-votes, will not be relevant to the outcome.

Board Recommendation

THE BOARD OF DIRECTORS RECOMMENDS THAT YOU SELECT ONE YEAR AS THE FREQUENCY OF NON- BINDING ADVISORY VOTES ON COMPENSATION PAID TO OUR NAMED EXECUTIVE OFFICERS

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Executive Compensation



Compensation and Personnel Committee Report


The following report shall not be deemed incorporated by reference in any filing under the federal securities laws by virtue of any general incorporation of this proxy statement by reference and shall not otherwise be treated as filed under the federal securities laws.
The Compensation and Personnel Committee of the Board of Directors has reviewed the Compensation Discussion and Analysis required by Item 402(b) of Regulation S-K and discussed it with the Company’s management, and based on its review and discussions with management, the Compensation and Personnel Committee recommended to the Board of Directors that the Compensation Discussion and Analysis be included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2017,2019, and this proxy statement.

Compensation and Personnel Committee
Linda A. Mills, Chair
Jane J. Thompson, Vice Chair
Larry A. Klane
Katherine A. Lehman
BarryDavid L. Williams
Yowan

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Compensation Discussion and Analysis


Introduction
This Compensation Discussion and Analysis (“CD&A”) provides information regarding our executive compensation guiding principles, the elements of our executive compensation program, the factors that were considered in making compensation decisions for our “named executive officers” or “NEOs” in 2017,2019, and how we have modified our programs to meet Navient’s needs in the future.
Navient’s Compensation and Personnel Committee (the “Compensation Committee” or simply the “Committee”) is responsible for establishing and overseeing our executive compensation program, including the program’s underlying philosophy, objectives and related policies. The Committee is composed of Ms. MillsThompson (Chair), Ms. Thompson (Vice Chair),Mr. Klane, Ms. Lehman and Mr. Williams. Until his retirement in May 2017, Mr. Munitz also served as a member of the Committee. Ms. Thompson assumed the role of Vice Chair in February 2018.Yowan.
This CD&A presents information for the following Navient NEOs:
Jack Remondi, President and Chief Executive Officer
Christian Lown, Chief Financial Officer
Somsak Chivavibul, Former Chief Financial Officer
John Kane, Group President, Business Processing Solutions
Jeff Whorley, Group President, Asset Management and Servicing
Tim Hynes, Executive Vice President, Consumer Lending
Mark Heleen, Chief Legal Officer and Secretary

Mr. Chivavibul served as the Company’s Chief Financial Officer until March 27, 2017, when Christian Lown assumed that role. Mr. Chivavibul then became the Company’s Chief Decision Management Officer, and he continued in that role until his departure from the Company on February 28, 2018. Mr. Hynes served as the Company’s
Steve Hauber, Chief Risk &and Compliance Officer until June 19, 2017, when he assumed his current role overseeing the Company’s new consumer lending division.
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Executive Summary
Navient’s executive compensation program emphasizes the link between pay and performance, aligning the compensation of our executives with the interests of our shareholders. This section summarizes Navient’s performance in 2017 and the impact of that performance on the compensation paid to our NEOs.
Navient’s 2017 results highlight the Company’s ability to acquire significant student loan portfolios, while reducing private education loan charge-offs to their lowest levels in over 10 years. Navient’s 2017 acquisitions of Earnest, a leading financial technology and education finance company, and Duncan Solutions, a transportation revenue management company, are examples of our forward-thinking strategy for anticipating customer needs in the digital age. The Company also continued to deliver growth in our non-education fee revenues in 2017, building for the future success of the business, and succeeded in resolving certain short-term financing challenges in 2017 by retiring or repurchasing $1.5 billion in senior secured debt. Our NEOs also met or exceeded individual cost containment goals established for 2017.
The chart below illustrates our key accomplishments in 2017 and the link between those accomplishments and our executive compensation program:
Business Objectives:Key Accomplishments in 2017:
Link with Executive
Compensation Program:
Provide Consistent Returns to Shareholders
Returned $616 million to our shareholders through dividends and share repurchases
Improved our operating efficiency
Key Performance Measures:
·  “Core Basis” EPS
·  Reduce Expenses
·  Improve Profitability
Equity Awards:
·  Align NEO Compensation with Shareholder Value
Improve Performance of Our Private Education Loan PortfolioPrivate education loan charge-offs decreased by 14% from 2016, resulting in the lowest level of charge-offs in over 10 years
Key Performance Measures:
·  Private Education Loan Gross Defaults
·  “Core Basis” EPS
Grow Non-Education Fee RevenueFee revenue from our non-education businesses increased 21% from 2016
Key Performance Measure:
·  Revenue From Growth Businesses
·  Fee Income
Make Significant Loan AcquisitionsAcquired $10 billion in educational loans, including $1.2 billion that were private education refinance loans, which add to our consistent and predictable cash flows
Key Performance Measures:
·  Net Student Loan Cash Flows
·  Pursue Opportunistic Loan Portfolio Acquisitions
Successfully Manage Our Liquidity Needs
Issued $5.7 billion in FFELP loan asset-backed securities or “ABS”, $662 million in private education loan ABS and $1.6 billion in unsecured debt
Retired or repurchased $1.5 billion of senior secured debt
Key Performance Measures:
·  “Core Basis” EPS
Equity Awards:
·  Align NEO Compensation with Shareholder Value
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Compensation Programs That Drive Performance:Our executive compensation program balances annual and long-termlong- term performance measures, including a mix of financial, operational and strategic goals that promote effective management of our FFELPlegacy loan portfolio, improvements and growth in our private education loan portfolio and non-education fee revenues, and profitable growth in our business services segment.segment and expense control. Individual performance goals—including cost containment goals in 2017—also are established for each of our NEOs. This section summarizes Navient’s performance in 2019 and the impact of that performance on the compensation paid to our NEOs.

Navient’s 2019 Performance
Navient’s 2019 results reflect successful and disciplined management across our businesses. Our 2019 results included key successes such as strong EPS performance, continued growth in our consumer lending business, improved loan portfolio performance, continued financing actions to maximize the net interest margin for our loan portfolios and minimize interest expense and improved EBITDA in our business processing segment. Our strong performance in 2019 results from using our expertise, systems and data-driven strategies to create shareholder value by maximizing cash flows, originating high-quality loans at attractive risk-adjusted returns, growing our fee revenue, and improving operating efficiency.
The chart on the following page illustrates our key achievements in 2019 and the link between those achievements and our executive compensation program:

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Navient’s 2019 Performance
Provide Consistent Return to
Shareholders
Successfully Manage Our
Liquidity Needs
Pursue Loan Portfolio
Acquisitions
2019
Performance
Highlights
   Returned $587 million to our shareholders through dividends and share repurchases, representing a 97% payout ratio
•   Adjusted Diluted “Core Earnings” Per Share of $2.64, beating the target in our 2019 annual incentive plan by 36%
•   Issued $2.7 billion in FFELP loan asset-backed securities (“ABS”) and
$4.1 billion in private education loan ABS
   Retired $2 billion of senior unsecured debt
   Reduced the interest expense we otherwise would have incurred in 2019 by over $90 million

   Acquired $20 billion in education loans during 2017-19, which added to our consistent and predictable cash flows
Annual
Incentive
Measures

   Adjusted Diluted “Core Earnings” Per Share8
   Adjusted “Core Earnings” Operating Expenses9
   Adjusted Diluted “Core Earnings” Per Share
•   Adjusted “Core Earnings” Operating Expenses
   Adjusted Diluted “Core Earnings” Per Share
   Adjusted “Core Earnings” Operating Expenses
Long-term
Incentive
Measures

    Grow Intrinsic Value of Company
•   Cumulative Net Student Loan Cash Flows10
•   Grow Intrinsic Value of Company
  Cumulative Net Student Loan Cash Flows
   Pursue Opportunistic Loan Portfolio Acquisitions
   Cumulative Net Student Loan Cash Flows

 Increase Business Processing EBITDAGrow Our Consumer Lending BusinessImprove Performance of Our Private Eduation Loan Portfolio
2019
Performance
Highlights

•   Increased Business Processing EBITDA by 11% from 2018 but fell below the target in our 2019 annual incentive plan
•   Originated $4.9 billion in private education refinance loans, significantly above the $3.65 billion target in our 2019 annual incentive plan
   Reduced private education loan delinquency rate 22% from 2018
   Due to improved laon performance, we were able to reduce our private education loan provision by $73 million from 2018
Annual Incentive
Measures

    Business Processing EBITDA11
   Consumer Lending New Loan Volume
   Adjusted Diluted “Core Earnings” Per Share
   Private Education Loan Gross Defaults
   Adjusted Diluted “Core Earnings” Per Share
Long-term
Incentive
Measures

•   Revenue from Growth Businesses
•    Improve Margins in Fee Businesses
   Grow Intrinsic Value of Company
   Cumulative Net Student Loan Cash Flows
   Grow Intrinsic Value of Company


8
Adjusted Diluted “Core Earnings” Per Share excludes net restructuring and regulatory-related charges, as well as certain extraordinary items such as strategic corporate transactions or other unusual or unplanned events. Adjusted Diluted “Core Earnings” Per Share is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of Adjusted Diluted “Core Earnings” Per Share please refer to page 30 of our 2019 Annual Report filed on Form 10-K on February 27, 2020. For a reconciliation of our non-GAAP financial measures with GAAP results, please refer to the discussion on pages 37–52 of our 2019 Annual Report, or refer to the Investor Relations section of our website located at http://www.navient.com/about/investors/.

9
Adjusted “Core Earnings” Operating Expenses excludes net restructuring and regulatory-related charges, as well as certain extraordinary items such as strategic corporate transactions or other unusual or unplanned events. Adjusted “Core Earnings” Operating Expenses is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of Adjusted “Core Earnings” Operating Expenses and for a reconciliation of non-GAAP financial measures with GAAP results, please refer to our Investor Presentation for Fourth Quarter and Full Year 2019 on the Investor Relations section of our website located at http://www.navient.com/about/investors/.

10
“Cumulative Net Student Loan Cash Flows” is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of cumulative net student loan cash flows, please refer to the definition at footnote 16.

11
Earnings Before Interest, Taxes, Depreciation and Amortization Expense (“EBITDA”) is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of EBITDA and for a reconciliation of non-GAAP financial measures with GAAP results, please refer to the discussion on page 45 of our 2019 Annual Report filed on Form 10-K on February 27, 2020, or refer to the Investor Relations section of our website located at http://www.navient.com/about/investors/.

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Pay for Performance in 2019
Because our executive compensation program directly links pay to performance, the Company’s strong performance in 2019 is reflected in the 2019 incentive compensation earned by our executives, which is summarized in the sections below.
Annual Incentives. Our annual incentive plan—known as the Management Incentive Plan—Plan (“MIP”)—is designed to drive short-term performance and shareholder value by focusing on key performance measures that aligntied to our annual operating plan. The 2019 MIP incorporated the following performance metrics designed to drive critical pieces of our 2019 operating plan:

2019 MIP Performance MetricWeightRationale
Adjusted Diluted “Core Earnings” Per Share12
35%
•         Measures overall management effectiveness
•         Promotes shareholder value
•         Key financial metric for investors
Consumer Lending New Loan Volume20%
•         Emphasizes growth in strategic businesses
•         Offers refinance opportunities to our existing customers, which helps retain and grow our customer base
•         Loan volume is a key focus in order to scale this growing business
•         All loan volume is subject to the Company’s Board-approved risk and return guidelines (e.g., regarding consumer credit quality, cost-to-acquire, net interest margin)
Business Processing EBITDA13
20%
•         Emphasizes profitable growth in strategic businesses
•         Growth helps to offset company-wide expenses as our legacy loan portfolio amortizes
Adjusted “Core Earnings” Operating Expenses14
15%
•         Focuses management attention on expense reduction as our legacy loan portfolio amortizes
•         Key financial metric for investors, which is also critical to the achievement of our Adjusted Diluted “Core Earnings” Per Share goal
Private Education Loan Gross Defaults10%
•         Enhances the profitability of our private education loan portfolio
•         Aids our private education student loan customers
•         Key financial metric for investors

Performance against three of the five MIP goals in 2019 was notably strong, with our business objectives. For 2017,each resulting in a payout factor at or near the maximum of 150%. Performance against the remaining two MIP goals was below target thereby reducing the overall performance score. The following chart summarizes Navient’s performance in 2019 relative to goals established for these performance measures included (i) EPS on a “Core Earnings” basis, (ii) revenue from growth businesses, (iii) fee income, and (iv) private education loan defaults. Themetrics, which resulted in above-target payments under the 2019 MIP.

2019 Management Incentive Plan
2019 Performance Metric
Performance
Target
 
2019 Actual
Performance
Payout
Factor
Weighting
Performance
Score
Adjusted Diluted “Core Earnings” Per Share
$
1.94 
$
2.64150.0%35%52.5%
Consumer Lending New Loan Volume (millions)
$
3,651 
$
4,903150.0%20%30.0%
Business Processing EBITDA (millions)
$
60 
$
4955.0%20%11.0%
Adjusted “Core Earnings” Operating Expenses15 (millions)
$
949 $96582.7%15%12.4%
Private Education Loan Gross Defaults (millions)
$
459 
$
428130.5%10%13.1%

Overall Performance Score:119.0%

Our 2019 Management Incentive Plan is described in greater detail beginning on page 52.57.
The following chart summarizes Navient’s performance in 2017, as measured under our annual incentive program.
Performance Metric 2017 Target  2017 Performance  Payout Factor 
Earnings Per Share on a “Core Earnings” Basis $1.82  $1.79   90.0%
Revenue from Growth Businesses (millions) $240  $226   79.4%
Private Education Loan Gross Defaults (millions) $546  $553   89.7%
Fee Income (millions) $725  $783   150.0%
Our 2017 performance resulted in near-target payments under the 2017 Management Incentive Plan, with each of our NEOs receiving 96.3% of their target annual incentive for 2017.

12
See footnote 8 above.
13
See footnote 11 above.
14
See footnote 9 above.
15
Excludes $6 million in regulatory-related expenses, $6 million in restructuring expenses and $12.5 million in expenses relating to the Canyon Agreement. For additional information pertaining to the Canyon Agreement, please refer to “Shareholder Engagement and Communications with the Board” above.


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Long-term Incentives. Our long-term incentive program is designed to drive longer-term performance and shareholder value by delivering a significant portion of NEO compensation through equity awards. As in prior years, 50% of the equity awards, granted to our NEOs in 2017 were delivered in the form ofincluding performance stock units (“PSUs”) that vest based on the Company’s cumulative performance over a three-year performance period. In general, the PSUs granted in 2017 may vest based on a combination of (i) aggregate cash flows from student loans (net of secured borrowings); (ii) cumulative revenue from growth businesses; and (iii) certain strategic objectives focused on a limited number of critical, non-formulaic goals over the next three years. Our 2017 long-term incentive program is described in greater detail beginning on page 53.
. Fiscal year 20172019 marked the final year of a three-year performance period associated with PSUs granted to our executive team in early 2015. 2017 as part of our long-term incentive program.

These long-term equity awards2017-19 PSUs were designed to vest atin early 2020 based on performance through the end of 2017,2019, with a potential payout ranging from 0% to 130%150% of the target award, basednumber of units, determined by cumulative performance over the 2017-19 performance period. The following performance metrics were selected in early 2017 to focus management on specific long- term business objectives:

2017-19 PSU Performance MetricWeightRationale
Cumulative Net Student Loan Cash Flows50%
•         Promotes successful management of our loan portfolios
•         Critical driver of shareholder value, supporting dividends, share repurchases and debt payments
•          Supports growth of strategic businesses, including consumer lending
Cumulative Revenue from Growth Businesses30%
•          Emphasizes strategic growth as our legacy loan portfolio amortizes
•          Offsets Company-wide expenses as our legacy loan portfolio amortizes
Strategic Objectives20%
•          Focuses management on critical, long-term strategic goals

The following chart summarizes the Company’s cumulative performance over the 2017-19 performance period relative to the targets established for each of these metrics. Our continued strong performance during this three-year period resulted in the 2017-19 PSUs vesting at 109% of the target number of units.

2017-19 Performance Stock Units
2017-19 Performance Metric
Performance
Target
 
2017-19 Actual
Performance
Payout
Factor
Weight
Performance
Score
Cumulative Net Student Loan Cash Flows16 (millions)
$
7,850 
$
8,818135%50%67%
Cumulative Revenue from Growth Businesses17 (millions)
$
995 
$
83965%30%20%
Strategic Objectives   110%20%22%
    Pursue Opportunistic Loan Portfolio Acquisitions
    Capture Operating Efficiencies in Asset Servicing
    Improve Margins in Fee Businesses
    Build Strong Relationships with State and Federal Regulators
    Grow Intrinsic Value of Company
Overall Performance Score:109%

The Committee considered management’s key achievements during the 2017-19 performance period when assessing the Company’s performance relative to the strategic goals established at the beginning of that period. These key achievements are set forth in the table on the Company’s “cumulative core net income”following page.


16
Cumulative Net Student Loan Cash Flows is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. Cumulative Net Student Loan Cash Flows include aggregate cash flows net of secured borrowings from student loans realized for the fiscal years 2017, 2018 and 2019, including student loan cash flows realized from new acquisitions, but excluding the impact of cash flows for fiscal years beyond 2019 that are accelerated through securitizing or pledging unencumbered student loans or through loan sales.
17
Cumulative Revenue from Growth Businesses includes that portion of the Company’s aggregate revenue for fiscal years 2017-19 from non-federal-loan-related businesses.


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2017-19 Performance Stock Units
2017-19 Strategic ObjectivesAchievements
Pursue Opportunistic Loan Portfolio Acquisitions
   Acquired $20 billion in student loans between 2017-19, significantly enhancing
cash flows from our amortizing loan portfolio
•   Exceeded acquisition targets by 100%
Capture Operating Efficiencies in Asset Servicing
•   Reduced direct servicing unit cost between 2017-19 while improving customer satisfaction
•   Continued to implement automation and system enhancements, as well as program and procedural improvements, that have driven down expenses and improved efficiency
Improve Margins in Fee Businesses
  Business Processing EBITDA margins significantly improved over three-year period.

•  Implemented operational improvements to improve efficiency and increase revenue, including robotic process automations and call optimization efforts
•  Secured several large-scale healthcare revenue cycle management engagements
Build Strong Relationships with State and Federal Regulators
•   Established or reestablished dialogue with various regulatory bodies
•   Received positive examinations from key federal and state regulators

•  Continued to execute on strategy to provide fact-based responses to ongoing litigation
Grow Intrinsic Value of Company
•   Private education loan delinquencies reached historic lows
•  Reduced the interest expense we otherwise would have incurred through a variety of financing initiatives
  Value delivered to shareholders through dividends and share repurchases
•  Maintained stable ratings with all three credit rating agencies

These strategic goals were established at the beginning of the three-year period to be challenging but achievable. In evaluating management’s performance period. Becauseover the Company failedentire performance period, the Committee considered the business environment during the performance period and its impact on the difficulty of achieving the strategic goals. Based on its evaluation of the strategic goal achievements individually and overall, the Committee determined that management’s accomplishments relative to meet the threshold performance level established for these PSUs, the awards were forfeited, resulting in nostrategic goals warranted a payout to our executive team.
factor of 110% out of a maximum payout factor of 150%.

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CEO Realizable Pay:Pay
Our pay-for-performance approach over the past five years is highlighted in the following chart below, which shows the alignment between the Company’s performance (as measured by cumulative total shareholder return (“TSR”)) and the annual Realizable Pay (as defined below) of our CEO over the past threefive fiscal years.


The Committee believes that analysis of Realizable Pay allows a more complete understanding of the pay-for-performance relationship than sole reliance on amounts shown in the Summary Compensation Table, which reflects the grant date value of various equity awards. For example, theThe table below compares the components of Mr. Remondi’s Realizable Pay for 2019, 2018, 2017, 2016 and 2016. The realizable value of PSUs granted in early 2015 is zero, as these PSUs were subsequently forfeited based on 2015-2017 performance.2015.

 Year 
Base Salary
($)
  
Annual Incentive
Compensation
($)
  
PSUs
($)
  
RSUs
($)
  
Stock Options
($)
  
Total
($)
 
CEO Realizable Pay2017  1,000,000   1,444,500   0   1,032,553   0   3,477,053 
2016  1,000,000   1,666,500   -   2,067,157   5,527,226   10,260,883 

Year
Base Salary
($)
Annual Incentive Compensation
($)
 
PSUs
($)
RSUs
($)
Stock Options
($)
Total
($)
 20191,000,0001,785,000 1,926,4972,391,60607,103,103
 20181,000,0001,896,000 2,309,255517,09405,722,349
CEO Realizable Pay20171,000,0001,444,500 01,032,55303,477,053
 20161,000,0001,666,500 -2,067,1575,527,22610,260,883
 20151,000,000735,000 -370,20102,105,201


Realizable Pay for each of the applicable fiscal years is the sum of base salary paid, annual incentive award earned, the year-end value of RSUs and stock options granted under the Company’s long-term incentive program in that year, and the value of any PSUs that vested duringwith a performance period ending in that fiscal year. Stock awards are valued as of the end of each fiscal year and include the “in-the-money” value of stock options,18RSUs and PSUs. PSUs (excluding accrued dividend equivalent units on RSUs and PSUs).
Because the Company typically grants RSUs and stock optionsequity awards in February each year, the year-end value of these equity awards may be significantly greater or less than the grant-date value depending on whether the price of our common stock has increased or decreased by the end of the year. For example, the year-end value of stock options and RSUs granted in early


18
For 2019, the Committee decided to discontinue the prior practice of granting stock options as part of the Company’s long-term incentive program. Our 2019 long-term incentive program is described in greater detail beginning on page 60.

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2016 was substantially greater than the value of these awards upon grant, as the price of our common stock increased between the February 2016 grant date and December 31, 2016. 2016, while the opposite was true for RSUs granted in early 2019.
PSUs typically vest based on cumulative performance over three fiscal years. As noted above, forFor example, PSUs granted in early 2015 were designed to vest at the end of 2017 based on cumulative performance over the 2015-20172015-17 fiscal years, butyears. Due to the Company’s performance during that three-year period, the value at the end of the fiscal 2017 was zero as none of the PSUs were earned. PSUs granted in early 2016 vested at 125% of the target number of units based on the Company’s performance over the applicable 2016-18 performance period, while PSUs granted in early 2017 vested at 109% of the target number of units based on the Company’s performance over the applicable 2017-19 performance period.

Cumulative TSR assumes a base investment of $100 at May 1, 2014—the date Navient began trading as an independent company following its separation from SLM Corporation—December 31, 2014 and reinvestment of dividends through December 31, 2017.2019.
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Navient’s Compensation Philosophy and Objectives
We provide each of our NEOs with a compensation package that is tied to performance and aligned with the interests of our shareholders. The Compensation Committee utilizes the following guiding principles to design, implement, and monitor our executive compensation program:
Align Compensation with Shareholder Interests. For 2017, 84%2019, 87% of the total direct compensation opportunity provided to our CEO was at-risk and aligned with shareholder value, including incentive awards that are dependentdepend upon the attainment of specific performance objectives, the value of Navient’s Common Stock or both. This feature of our executive compensation program is highlighted in the charts below.

 

For 2019, the Compensation Committee decided to discontinue the prior practice of granting stock options as part of our long-term incentive program, which is described in greater detail beginning on page 60.

Pay for Performance. As illustrated above, more than 50% of the full-year total compensation paid toat target for our NEOs is delivered through annual incentives and PSUs that are earned based on achievement of enterprise-wide goals that impact shareholder value.
Reward Annual Performance. The annual incentive award component of our NEOs’ total compensation is designed to reward achievement of key annual goals that are aligned with the Company’s annual business plan, and conversely to be lower or zero in periods in which those key annual goals are only partially achieved or not achieved at all.
Reward Long-term Growth. The total compensation paid to our NEOs is weighted toward long-term equity-based incentives. These awards linkalign pay towith sustained performance and shareholder value creation.

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Retention of Top Executives. Our NEOs have base salaries and benefits that are competitive which permitand not excessive, therefore permitting Navient to attract, motivate and retain executives who can drive and lead our success.
The compensation packagepackages we provide to our NEOs isare designed to be competitive when compared to companies that compete with us for executive talent. In setting the compensation opportunity for our NEOs, we generally target the median total direct compensation provided to similarly-situatedsimilarly situated executives by our peer group companies.
We also believe that strong governance practices and policies are aligned with shareholder interests. Our policies prohibit hedging, pledging or short-sales of any Company stock held by our NEOs and provide for the clawback of compensation in certain situations. See “Other Arrangements, Policies and Practices Related to Our Executive Compensation Programs” below.

How Compensation Decisions Are Made
In establishing competitive total compensation packages for our NEOs, the Compensation Committee relies on an analysis of market data to analyzeon the executive compensation packages offered by Navient’s peer group companies, which are described below. While the Committee generally targets the median total compensation opportunity provided by our peer group companies to similarly-situated executives, market data is only one of several factors considered in establishing the compensation
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opportunity levels of our NEOs. Navient’s annual strategic business plan also factors heavily in determining certain elements of total compensation, such as our Annual Incentive and Long-term Incentive Programs, which are described in more detail below. Past pay practices and internal employee pay equity, as well as the skills and experience that each NEO brings to Navient, are all important factors considered by the Committee. Navient’s annual strategicThe Committee also considers an assessment of each NEO’s success in achieving pre-determined business plan also factors heavily in determining certain elementsas well as individual objectives, an assessment that is prepared by the CEO and presented to the Committee at a minimum of total compensation, such as our Annual Incentive and Long-term Incentive Programs. These programs are described in more detail below.once each year.

Role of the Compensation Consultant.Consultant
The Compensation Committee is advised by its Compensation Consultant. See “Compensation Consultant and Independence” earlier in this proxy statement for more information on the Compensation Consultant’s role as an independent advisor to the Compensation Committee.

Use of Peer Groups.Groups
Navient seeks to provide its senior executivesNEOs with competitive compensation relative to a peer group of companies. The Compensation Committee reviews the composition of the peer group annually with the assistance of the Compensation Consultant, making adjustments as needed to address changes in Navient’s business or changes in the peer group companies due to mergers or other transactions.

2020 Proxy Statement
53

Based on the Compensation Committee’sits review, the Committee decided the 2019 peer group for 2017 was changed to better highlight Navient’s three “best fit” core competency categories:  customer account management, asset and risk management, and high-volume operations. Peer companies with asset sizes similar to Navient were selected in each of these categories.should remain unchanged from 2018. The Compensation Committee believes that asset size is the most relevant comparator when identifying other companies of similar size and complexity. The resultingOur 2019 peer group, which the Committee used as context when setting target pay levels at the start of 2017,2019, consists of the following companies:
2017 Navient Peer Group

2019 Navient Peer Group2019 Navient Peer Group
Company 
Total
Assets(1)
  
Net
Income(2)
  
Market
Cap(1)
 
Total
Assets(1)
 
Net
Income(2)
 
Market
Cap(1)
Customer Account Management              
Alliance Data Systems Corporation $30,685  $789  $14,004 $26,495 $278 $5,168
Automatic Data Processing, Inc. (3)
  44,546   1,733   51,973 49,059 2,463 73,775
DST Systems, Inc.  2,938   452   3,738 
Total System Services, Inc.  6,332   586   14,540 
DST Systems, Inc. (4)
3,079 267 4,982
Total System Services, Inc. (5)
7,707 617 23,586
The Western Union Company  9,231   (557)  8,731 8,759 1,058 11,228
                 
Asset and Risk Management                 
The Charles Schwab Corporation  243,274   2,354   68,865 294,005 3,704 61,095
Comerica Incorporated  71,567   743   15,098 73,402 1,198 10,343
Fifth Third Bancorp  142,193   2,194   21,407 169,369 2,512 21,815
Lincoln National Corporation  281,763   2,079   16,821 334,761 886 11,703
Voya Financial, Inc.  222,532   (2,992)  8,892 169,051 -351 8,220
                 
High Volume Operations                 
Discover Financial Services  100,087   2,099   27,951 113,996 2,957 26,588
Fiserv, Inc.  10,289   1,246   27,327 77,539 893 78,616
Global Payments Inc.  12,998   468   15,952 44,480 431 54,868
Paychex, Inc. (4)
  7,685   817   24,453 
Wordplay, Inc. (5)
  8,667   130   11,955 
Paychex, Inc. (6)
8,702 1,078 30,484
Worldpay, Inc. (7)
27,097 293 41,981
                 
25th Percentile
  8,949   460   12,980 $17,627 $362 $10,785
Median  30,685   789   15,952 49,059 893 23,586
75th Percentile
  121,140   1,906   25,890 141,524 1m831 48,425
                 
Navient Corporation  114,991   292   3,503 $94,903 $597 $3,024
Rank 5 of 16  13 of 16  16 of 16 6 of 16 11 of 16 16 of 16
Percentile  73   17   0 67 34 0


(1)Total assets and market capitalization as ofreflect each company’s most-recentmost recent fiscal year end except for Automatic Data Processing, Inc., DST Systems, Inc., Total System Services, Inc., Paychex, Inc. and Paychex,Worldpay, Inc. Please see footnotes (3), (4), (5), (6) and (5)(7) for more information.


(2)Financial resultsNet income (in millions in accordance with GAAP) for each company’s most-recently-ended fiscal year, as reflected in each company’s Annual Report on Form 10-K filed with the SEC. Except as otherwise noted below, each company’s most-recentmost recent fiscal year ended December 31, 2017.2019.


(3)Automatic Data Processing’sProcessing's most recent fiscal year end is June 30, 2017.2019. Total assets reflect the most-recent fiscal quarter end and net income reflects 12-month trailing as of December 31, 2019. Market capitalization reflects common shares outstanding at December 31, 2017,2019, multiplied by the per share closing price of the company’s common stock on December 29, 2017,31, 2019, the last trading date of the year.


(4)Paychex’sDST Systems, Inc. was acquired by SS&C Technologies Holdings, Inc. on April 16, 2018. Market capitalization reflects common shares outstanding at April 16, 2018, multiplied by the per share closing price of the company’s common stock on April 16, 2018, the company's last day of trading. All other metrics are as of March 31, 2018, the most recent quarter end with publicly disclosed financial data.


(5)Total System Services, Inc. was acquired by Global Payments Inc. on September 17, 2019. Market capitalization reflects common shares outstanding at September 17, 2019, multiplied by the per share closing price of the company’s common stock on September 17, 2019, the company's last day of trading. All other metrics are as of June 30, 2019, the most recent quarter end with publicly disclosed financial data.


(6)Paychex's most recent fiscal year end is May 31, 2017.2019. Total assets reflect the most-recent fiscal quarter end and net income reflects 12-month trailing as of November 30, 2019. Market capitalization reflects common shares outstanding at November 30, 2017,December 31, 2019, multiplied by the per share closing price of the company’s common stock on December 29, 2017,31, 2019, the last trading date of the year.

(5)
The company(7)Worldpay, Inc. was formerly knownacquired by Fidelity National Information Services, Inc. on July 31, 2019. Market capitalization reflects common shares outstanding at July 31, 2019, multiplied by the per share closing price of the company’s common stock on July 31, 2019, the company's last day of trading. All other metrics are as Vantiv,of June 30, 2019, the most recent quarter end with publicly disclosed financial data.

2020 Proxy Statement
54

In August 2019, the Compensation Committee adopted a new peer group for 2020 to better reflect the Company’s current mix of businesses, including the continued growth and evolution of the Company’s business processing and consumer lending businesses. The Committee continues to believe that asset size is the most relevant comparator when identifying other companies of similar size and complexity, although it also took into account factors such as market capitalization when selecting the 2020 peer group. Our 2020 peer group, which the Committee used to set target pay levels at the start of 2020, consists of the following companies:

2020 Navient Peer Group
Company
Total
Assets(1)
 
Net
Income(2)
 
Market
Cap(1)
Alliance Data Systems Corporation$26.495 $278 $5,168
Ally Financial Inc.180,644 1,715 11,615
Comerica Incorporated73,402 1,198 10,343
Conduent Incorporated4,514 -1,934 1,311
Discover Financial Services, Inc.113,996 2,957 26,588
Fifth Third Bancorp169,369 2,512 21,815
KeyCorp144,988 1,717 19,936
MAXIMUS, Inc. (3)
1,990 244 4,759
Paychex, Inc. (4)
8,702 1,078 30,484
Regions Financial Corporation126,240 1,582 16,553
Santander Consumer USA Holdings, Inc.48,934 994 7,944
SLM Corporation32,686 578 3,762
Synchrony Financial104,826 3,747 23,269
The Western Union Company8,759 1,058 11,228
25th Percentile
$13,193 $682 $5,862
Median61,168 1,138 11,421
75th Percentile
123,179 1,717 21,345
      
Navient Corporation$94,9903 $597 $3,024
Rank7 of 15 11 of 15 14 of 15
Percentile59 23 5


(1)Total assets and market capitalization reflect each company’s most recent fiscal year end except for MAXIMUS, Inc. and changed its name to Worldpay,Paychex Inc. after it acquired Worldpay Group plc in January, 2018.Please see footnotes (3) and (4) for more information.


2018 Proxy Statement(2)
49Net income (in millions in accordance with GAAP) for each company’s most-recently-ended fiscal year, as reflected in each company’s Annual Report on Form 10-K filed with the SEC. Except as otherwise noted below, each company’s most recent fiscal year ended December 31, 2019.



(3)MAXIMUS' most recent fiscal year end is September 30, 2019. Total assets reflect the most-recent fiscal quarter end and net income reflects 12-month trailing as of December 31, 2019. Market capitalization reflects common shares outstanding at December 31, 2019, multiplied by the per share closing price of the company’s common stock on December 31, 2019, the last trading date of the year.


(4)Paychex's most recent fiscal year end is May 31, 2019. Total assets reflect the most-recent fiscal quarter end and net income reflects 12- month trailing as of November 30, 2019. Market capitalization reflects common shares outstanding at December 31, 2019, multiplied by the per share closing price of the company’s common stock on December 31, 2019, the last trading date of the year.

Consideration of Say-on-Pay Vote Results.Results
At our most recent annual meeting of shareholders, held on May 25, 2017,June 6, 2019, the Company conducted an advisory vote to approve its executive compensation for the fiscal year ended December 31, 2016. Shareholders2018. As in prior years, shareholders expressed overwhelming support for the compensation of our NEOs, with approximately 97.1%94.1% of the votes present in person or(or represented by proxy at the meetingmeeting) and entitled to vote on the matter cast to approve our 20162018 executive compensation. The Committee took into account the results of this advisory vote when making compensation decisions for 2017.2019.
In 2015, the Company conducted an advisory vote on the frequency of future advisory votes to approve its executive compensation.compensation, commonly known as “Say-on-Frequency.” Our shareholders indicated their preference for future advisory votes to be held annually. Consistent with the shareholders’ vote on this matter, the Board adopted a policy providing for annual advisory votes to approve the Company’s executive compensation. This year we are again conducting an advisory vote on Say-on-Frequency. See “Proposal 4 — Advisory Vote on Say-on-Pay Frequency” in this proxy statement.
2017

2020 Proxy Statement
55

2019 Executive Compensation Program

Primary Elements of Compensation.Compensation
The compensation program for our NEOs consists of three primary elements:

Compensation ElementObjectiveType of Compensation
Base SalaryTo provide a base level of cash compensation consistent with the executive’s level of responsibility.Fixed cash compensation. Reviewed annually and adjusted as appropriate.
   
Annual IncentivesTo encourage and reward our NEOs for achieving annual corporate and individual performance goals.
Variable compensation.
Performance-based. Payable in cash.
   
Long-term IncentivesTo motivate and retain senior executives by aligning their interests with those of shareholders through sustained performance and growth.Multi-year variable compensation. Generally payable in performance stock units (“PSUs”) and/or restricted stock units (“RSUs”), in addition to stock options.. PSUs are subject to performance vesting based on cumulative three-year performance, with each award being settled in stock at the end of the performance period to the extentdegree that goals are met. RSUs and stock options are subject to time-based vesting, with each award vesting in 1/3 increments over a three-year period. For 2017,2019, total long-term incentive value was provided 50%60% in PSUs 30%and 40% in RSUs for our CEO and 20% in stock options.split equally between PSUs and RSUs for our other NEOs.
The Compensation Committee makes decisions regarding each primary element of compensation described above.
In addition to the three primary compensation elements discussed above, our NEOs have an opportunity to participate in the Navient Deferred Compensation Plan for retirement planning purposes.Plan. The Deferred Compensation Plan offers a variety of investment choices, none of which represents an “above-market return.” We also provide our NEOs with the same standard health, welfare and retirement benefits provided to our employees, as well as limited perquisites. Each of our NEOs also participates in severance plans for our senior executives.

2020 Proxy Statement
2018 Proxy Statement
5056
Total Direct Compensation Mix.Mix
These primary compensation elements—Base Salary, Annual Incentives and Long-term Incentives—together form Total Direct Compensation for each of our NEOs.
Consistent with Navient’s pay-for-performance culture, a substantial portion87% of the 20172019 Total Direct Compensation of our NEOsCEO was at-risk and dependent upon the attainment of specific performance objectives, as well as the value of Navient’s Common Stock. The charts below provide the at-risk percentages of the 20172019 Total Direct Compensation of our NEOs and the percentage of their compensation that is at-risk, with Annual Incentives and PSUs shown at target levels of performance.performance for the full year.


Base Salary.Salary
The Compensation Committee reviews base salary levels for the NEOs on an annual basis but may make changes less frequently. Based on a market analysis of the 20172019 Navient peer group, the Compensation Committee (in consultation with the other independent members of the Board) determined that Mr. Remondi’s 20172019 base salary should remain unchanged at $1,000,000, consistent with peer group benchmarking.
The 20172019 base salaries of Messrs. Chivavibul,Lown, Kane, Whorley, HynesHeleen and HeleenHauber were established by the Compensation Committee, taking into account recommendations made by Mr. Remondi, as well as a review of benchmarking data from the 20172019 Navient peer group. Based on their performance—including performance relative to individual cost containment goals established for 2017 that were met or exceeded—and the benchmarking data, theThe Committee concluded that an increase inthe base salary was warranted.for each of our NEOs should remain unchanged for 2019, with the exception of Mr. Hynes and Mr. HeleenHauber, who received a larger increase due to a change in their responsibilities. Mr. Lown’s base salary was determined by the Committee by reference to benchmarking data and other factors when he was recruited to join the Company in early 2017.market-based adjustment for 2019. In the case of each NEO, including the CEO, the Committee reached its final determinations in consultation with the Compensation Consultant
Consultant. In 2020, the Committee again determined to keep the base salary unchanged for each NEO. The following chart lists the base salary for each of our NEOs as of December 31, 2016,2019, December 31, 2018, and December 31, 2017 respectively.

Navient NEOs 
2016 Base
Salary
  
2017 Base
Salary
 
Mr. Remondi $1,000,000  $1,000,000 
Mr. Lown*
     400,000 
Mr. Chivavibul  380,000   390,000 
Mr. Kane  450,000   460,000 
Mr. Whorley  450,000   460,000 
Mr. Hynes  370,000   385,000 
Mr. Heleen  370,000   385,000 
*Mr. Lown joined the Company in March 2017, and was not a Named Executive Officer of the Company during 2016.
 
Navient NEOs
2019 Base
Salary
 
2018 Base
Salary
 
2017 Base
Salary
Mr. Remondi$1,000,000 
$
1,000,000 
$
1,000,000
Mr. Lown$400,000 
$
400,000 
$
400,000
Mr. Kane
$
460,000 $460,000 
$
460,000
Mr. Heleen$385,000 
$
385,000 
$
385,000
Mr. Hauber*$350,000 $310,000 
$       
-
*
2018 Proxy Statement
51Mr. Hauber was not a named executive officer of the Company in 2017.


Annual Incentive Awards: The 20172019 Management Incentive Plan.Plan
As part of Navient’s annual strategic planning process, management developed an operating plan for the Company’s 20172019 fiscal year. The Compensation Committee and management then discussed specific corporate performance metrics and goals for Navient to be set forth in a 20172019 annual incentive program—known as the Management Incentive Plan (“MIP”)—with the express purpose of focusing executives on achieving the operating plan.

2020 Proxy Statement
57

For 2017,the 2019 MIP, the Committee decided to continuecontinued its focus on Adjusted Diluted “Core Earnings” per share4 Per Share as athe plan’s key financial metric, which incorporates performance relative to capital management and is aligned with the focus of investors.metric. Three other financial metrics were carried forward from the 2016 MIP—revenue from growth businesses, private loan gross defaults2018 plan—Consumer Lending New Loan Volume, Private Education Loan Gross Defaults, and fee income. The firstAdjusted “Core Earnings” Operating Expenses—although the weight placed on operating expenses was increased because of these metrics stresses the importance of strategic growth, with specificaggressively managing expenses. As in prior years, all Consumer Lending New Loan Volume is subject to the Company’s Board-approved risk and return guidelines (e.g., regarding consumer credit quality, cost-to-acquire, net interest margin). The Committee also substituted EBITDA for revenue goals for those businesses that the Company has targeted for growth. Gross loan defaults is a key metric used by our investors and others to measurein measuring the performance of our loan portfolios. Incorporating this metric into our annual incentive plan helps drive our efforts to minimize loan defaults, which helps our investors as well as our student loan customers. Fee income emphasizes the continuing importance of our fee-based businesses, which generate income through loan servicing, asset recovery and other business processing activities. Lastly, the Committee eliminated the metric introduced in 2016 for strategic debt financing proceeds, which had been designedsolutions group to focus management on certain short-term financing challenges experienced in 2016 and earlier years. ensuring profitable growth as those business lines continue to scale up.
The Company was successful in meeting those challenges in 2016, thereby eliminatingfollowing table details the need to retain this performance metric.
In addition to establishing a performance target for each of thespecific performance metrics referenced above,utilized in our 2019 Management Incentive Plan, as well as the Committee assigned a weight to each performance metric. The weight assigned to “Core Earnings” per share (40%) remained unchanged from 2016. For 2017, the Committee determined that more emphasis should be placed on revenue from growth businesses, increasing the weight of this performance metric from 15% in 2016 to 25% in 2017. Additionally, the weights assigned to private loan gross defaults and fee income increased from 15% to 20% and from 10% to 15%, respectively. each metric:

2019 MIP Performance MetricWeightRationale
Adjusted Diluted “Core Earnings” Per Share19
35%
•          Measures overall management effectiveness
•          Promotes shareholder value
•          Key financial metric for investors
Consumer Lending New Loan Volume20%
•          Emphasizes growth in strategic businesses
•          Offers refinance opportunities to our existing customers, which helps retain and grow our customer base
•          Loan volume is a key focus in order to scale this growing business
•          All loan volume is subject to the Company’s Board-approved risk and return guidelines (e.g., regarding consumer credit quality, cost-to-acquire, net interest margin)
Business Processing EBITDA20
20%
•       Emphasizes profitable growth in strategic businesses
•          Growth helps to offset company-wide expenses as our legacy loan portfolio amortizes
Adjusted “Core Earnings” Operating Expenses21
15%
•          Focuses management attention on expense reduction as our legacy loan portfolio amortizes
•          Key financial metric for investors, which is also critical to the achievement of our Core Earnings Per Share goal
Private Education Loan Gross Defaults10%
•          Enhances the profitability of our private education loan portfolio
•          Aids our private education student loan customers
•          Key financial metric for investors

The Committee also established a scale of “payout factors” to assess the Company’s performance relative to target. As noted in the chart below, thetarget established for each of these performance metrics. These payout factors range from 50% based on a threshold level of performance, to 150% based on a maximum level of performance, with performance below threshold resulting in a payout factor of 0%.
The chart below sets forth the weight, target, and payout factors for each performance metric:
2017
Performance Metric
 Weight 
Below Performance
Threshold
(Payout Factor = 0%)
 
Performance
Threshold
(Payout Factor = 50%)
  
Performance
Target
(Payout Factor = 100%)
 
Performance
Maximum
(Payout Factor= 150%)
Earnings Per Share on a “Core Earnings” Basis (1)
  40%<$1.67 $1.67  $1.82 >= $2.01
Revenue from Growth Businesses (millions) (2)
  25%<$206 $206  $240 >= $262
Private Education Loan Gross Defaults (millions) (3)
  20%>$579 $579  $546 <= $520
Fee Income (millions)  15%<$685 $685  $725 >= $755

(1)Excludes any regulatory remediation charges.
(2)Revenue from non-federal-loan-related businesses.
(3)Based on pre-established adjustment guidelines, and in order to remain consistent with the MIP goals, 2017 results were adjusted to exclude defaults from a large loan portfolio acquired in mid-2017, as well as the estimated reduction in loan defaults resulting from borrowers being placed in disaster forbearance status following major hurricanes in 2017.
For each metric, the Committee also established a payout curve for performance between threshold-target and target-maximum. When determining


19

Adjusted Diluted “Core Earnings” Per Share excludes net restructuring and regulatory-related charges, as well as certain extraordinary items such as strategic corporate transactions or other unusual or unplanned events. Adjusted Diluted “Core Earnings” Per Share is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of Adjusted Diluted Core Earnings Per Share please refer to page 30 of our 2019 Annual Report filed on Form 10-K on February 27, 2020. For a reconciliation of our non-GAAP financial measures with GAAP results, please refer to the discussion on pages 37–52 of our 2019 Annual Report, or refer to the Investor Relations section of our website located at http://www.navient.com/about/investors/.

20

Earnings Before Interest, Taxes, Depreciation and Amortization Expense (“EBITDA”) is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of EBITDA and for a reconciliation of non-GAAP financial measures with GAAP results, please refer to the discussion on pages 45 of our 2019 Annual Report filed on Form 10-K on February 27, 2020, or refer to the Investor Relations section of our website located at http://www.navient.com/about/investors/.

21
Adjusted “Core Earnings” Operating Expenses excludes net restructuring and regulatory-related charges, as well as certain extraordinary items such as strategic corporate transactions or other unusual or unplanned events. Adjusted “Core Earnings” Operating Expenses is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of Adjusted “Core Earnings” Operating Expenses and for a reconciliation of non-GAAP financial measures with GAAP results, please refer to our Investor Presentation for Fourth Quarter and Full Year 2019 on the Investor Relations section of our website located at http://www.navient.com/about/investors/.

2020 Proxy Statement58

The chart below sets forth the performance threshold, target, and maximum, and the payout factors for each performance metric:

2019 MIP Payout Factors
2019
Performance Metric
Below Performance
Threshold
(Payout Factor = 0%)
Performance
Threshold
(Payout Factor = 50%)
Performance
Target
(Payout Factor = 100%)
Performance
Maximum
(Payout Factor= 150%)
Adjusted Diluted “Core Earnings” Per Share<$1.73$1.73$1.94>= $2.14
Consumer Lending New Loan Volume (millions)<$2,860$2,860$3,651>=$4,650
Business Processing EBITDA (millions)<$48$48$60>= $71
Adjusted “Core Earnings” Operating Expenses (millions)>$994$994$949<=$915
Private Education Loan Gross Defaults (millions)>$508$508$459<= $408

Performance against three of the five MIP payouts, the Committee may also consider each NEO’s performance against individual goals.
goals in 2019 was notably strong. The Executive Summary of this Compensation Discussion and Analysis, beginning on page 46, details a number of our key achievements in 2019. The chart below sets forth (i) each performance metric, (ii) the performance target approved by the Compensation Committee for each metric, (iii) the 20172019 actual performance of the Company for each metric, (iv) the payout factor for each metric based on the Company’s level of achievement relative to target, (v) the relative weighting of each performance metric, and (vi) the performance score attributable to each metric, as well as the overall performance score.


4 “Core Earnings” per share is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. For more information on the definition of Core Earnings and for a reconciliation of non-GAAP financial measures with GAAP results, please refer to the discussion included in Item 7 of our 2017 Annual Report filed on Form 10-K on February 26, 2018, or refer to the Investor Relations section of our website located at http://www.navient.com/about/investors/.
2018 Proxy Statement
52

2017 Performance Metric
(i)
 
Performance
Target
(ii)
  
2017 Actual
Performance
(iii)
  
Payout
Factor
(iv)
  
Weighting
(v)
  
Performance
Score
(vi)
 
Earnings Per Share on a “Core Earnings” Basis $1.82  $1.79   90.0%  40%  36.0%
Revenue from Growth Businesses (millions) $240  $226   79.4%  25%  19.9%
Private Education Loan Gross Defaults (millions) $546  $553   89.7%  20%  17.9%
Fee Income (millions) $725  $783   150.0%  15%  22.5%
Overall Performance Score                  96.3%
2019 MIP Performance Results
2019 Performance Metric
(i)
 
Performance
Target
(ii)
 
2019 Actual
Performance
(iii)
Payout
Factor
(iv)
Weighting
(v)
Performance
Score
(vi)
Adjusted Diluted “Core Earnings” Per Share22
$
1.94$
2.64150.0%35%52.5%
Consumer Lending New Loan Volume (millions)$3,651$
4,903150.0%20%30.0%
Business Processing EBITDA23 (millions)
$60$
4955.0%20%11.0%
Adjusted “Core Earnings” Operating Expenses24 (millions)
$949$
96582.7%15%12.4%
Private Education Loan Gross Defaults (millions)$459$
428130.5%10%13.1%
    Overall Performance Score:119.0%
These performance results were reviewed and certified by the Compensation Committee in January 2018. Annual2020. In determining the incentive awardsaward amounts to be paid to each of our NEOs under the 2019 MIP, the Committee also considered the individual performance of each NEO, as reflected in an annual performance assessment prepared by our CEO and presented to the Committee. The incentive award amounts for 2017our NEOs under the 2019 MIP, which were based solely on the overall performance score and paid in cash in February 2018. The 2017 incentive award amount for each of the NEOs under the 2017 MIP is2020, are set forth in the following table.

2019 MIP Payouts2019 MIP Payouts
Navient NEOs 
Target % of
Base Salary
  
2017 Target Incentive
Amount ($)
  
Overall
Performance
Score
  
2017 MIP Incentive Award
Amount ($)
 
Target % of
Base Salary
2019 Target Incentive
Amount ($)
2019 MIP Incentive Award
Amount ($)
Mr. Remondi  150%  1,500,000   96.3%  1,444,500 150%1,500,0001,785,000
M. Lown  150%  600,000   96.3%  577,800 150%600,000714,000
Mr. Chivavibul  150%  585,000   96.3%  563,355 
Mr. Kane  150%  690,000   96.3%  664,470 150%690,000821,100
Mr. Whorley  150%  690,000   96.3%  664,470 
Mr. Hynes  150%  577,500   96.3%  556,133 
Mr. Heleen  150%  577,500   96.3%  556,133 150%577,500687,225
Mr. Hauber150%525,000624,750


22
See footnote 19 above for additional information regarding Adjusted Diluted “Core Earnings” Per Share.
23
See footnote 20 above for additional information regarding EBITDA.
24
See footnote 21 above for additional information regarding Adjusted “Core Earnings” Operating Expenses, which for 2019 excludes $6 million in regulatory-related expenses, $6 million in restructuring expenses and $12.5 million in expenses relating to the Canyon Agreement. For additional information pertaining to the Canyon Agreement, please refer to “Shareholder Engagement and Communications with the Board” above.

2020 Proxy Statement59

2019 Long-term Incentive Program.Program
Our long-term incentive program is designed to drive long-term performance and shareholder value by delivering a significant portion of NEO compensation through a mix of equity awards. For 2019, the Committee decided to discontinue the prior practice of granting stock options as part of the Company’s long-term incentive program. The Committee made this determination to update the mix of equity awards based on its review of equity grant practices among peer companies, general industry market trends and the Company’s historical grant practices. Each of our NEOs (other than Mr. Remondi) received long-term incentive awards split equally between restricted stock units (“RSUs”) and performance stock units (“PSUs”) in terms of grant date value.
Recognizing Mr. Remondi’s significant contributions to the Company, the Committee increased the grant date value of his 2019 long-term incentive award by 25% from the prior year, with this increase being delivered entirely in PSUs. Sixty percent of the grant date value of Mr. Remondi’s 2019 long-term incentive awards were delivered in the form of PSUs, with the remaining forty percent delivered in the form of RSUs. This increase brings Mr. Remondi’s 2019 long-term incentive award value in line with peer group median levels.
Based upon the recommendation of the Chief Executive Officerour CEO and on a market analysis of the 20172019 Navient peer group performed by the Committee’s independent consultant, the Compensation Committee approved 20172019 long-term incentive awards for our other NEOs in early 20172019 in the following amounts: Mr. RemondiLown ($4,000,000); Mr. Chivavibul ($900,000)1,200,000); Mr. Kane ($1,450,000)1,000,000); Mr. WhorleyHeleen ($1,350,000); Mr. Hynes ($1,000,000)750,000); and Mr. HeleenHauber ($750,000)500,000). In general, these award levels represent a modest increase over 2016, which the Committee determined were warranted by the executive team’s continued strong performance in the face of an increasingly challenging regulatory, rating agency and financial environment.
Mr. Lown received a one-time inducement equity award of $1,000,000 when he joined the Company in March 2017. Mr. Lown also is eligible to receive a one-time deferred signing bonus of $1,400,000, less applicable withholding taxes (“Deferred Signing Bonus”), to compensate him for a portion of the long-term equity and deferred compensation with his former employer that he forfeited by joining Navient. This Deferred Signing Bonus, will be payable in cash in two equal installments on the first and second anniversaries of his start date with the Company, March 17, 2017, provided he remains employed by the Company on each such date.
With the exception of Mr. Lown, the 2017 long-term incentive awards were delivered as 50% in PSUs, 30% in RSUs, and 20% in stock options. Mr. Lown’s one-time inducement equity award was delivered entirely in RSUs. In future years, Mr. Lown’s annual equity awards will be delivered in the same mix of awards as other NEOs. The chart below details the 20172019 long-term incentive awards for our NEOs:

Navient NEOs 
Performance Stock Units(1)
(#)
  
Restricted Stock Units(2)
(#)
  
Stock Options(3)
(#)
  
Total Award
Value(4)
($)
 
Performance Stock Units(1)
(#)
Restricted Stock Units(2)
(#)
Total Award
Value(3)
($)
Mr. Remondi  129,198   77,519   297,397   4,000,000 262,237174,8255,000,000
Mr. Lown  -   71,428   -   1,000,000 52,44752,4471,200,000
Mr. Chivavibul  29,069   17,441   66,914   900,000 
Mr. Kane  46,834   28,100   107,806   1,450,000 43,70643,7061,000,000
Mr. Whorley  43,604   26,162   100,371   1,350,000 
Mr. Hynes  32,299   19,379   74,349   1,000,000 
Mr. Heleen  24,224   14,534   55,762   750,000 32,77932,779750,000
Mr. Hauber21,85321,853500,000
(1)This column represents the target PSUs granted to each of the NEOs on February 6, 2017,5, 2019, with the target number of PSUs equal to 50% (60% for Mr. Remondi) of the 20172019 long-term incentive award amount approved by the Compensation Committee divided by the closing price of Navient Common Stock on the grant
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53

date. Each PSU is subject to performance-based vesting over a three-year performance period beginning on January 1, 2017, and ending on December 31, 2019. date. Each PSU is subject to performance-based vesting over a three-year performance period beginning on January 1, 2019 and ending on December 31, 2021. The vesting provisions of these PSUs are described below.
(2)This column represents the RSUs granted to each of the NEOs on February 6, 2017,5, 2019, with the number of RSUs equal to 30%50% (40% for Mr. Remondi) of the 20172019 long-term incentive award amount approved by the Compensation Committee divided by the closing price of Navient Common Stock on the grant date. These RSUs are scheduled to vest in one-third increments on each of the first, second and third anniversaries of the grant date, subject to certain terms and conditions.
(3)This column represents the stock options granted to each of the NEOs on February 6, 2017, with the number of stock options determined using 20% of the 2017 long-term incentive award amount approved by the Compensation Committee and the Black-Scholes option value (which incorporates the closing price of Navient Common Stock on the grant date). These stock options are scheduled to vest in one-third increments on each of the first, second and third anniversaries of the grant date, subject to certain terms and conditions.
(4)(3)Total award value differs slightly from the grant date fair value, as reflected in the “Summary Compensation Table” and “Grants of Plan-Based Awards” table, as the number of units/options is rounded down to the nearest whole unit or option to avoid the issuance of fractional units or shares.
The Compensation Committee determined that
2019-21 Performance Stock Units
PSUs should continue to have the most weight (50%)granted in the mix2019 as part of our 2019 long-term incentive vehiclesprogram are designed to strongly align executive payvest at the end of 2021, with a potential payout ranging from 0% to 150% of the Company’s long-term performance. The mixtarget number of RSUs and stock options remained the same as the 2016 long-term incentives, with RSUs were given slightly more weight (30%) than stock options (20%).
For 2017, the Committee kept the PSU structure adopted in 2016, which aligns with the Company’s objectives for cash flow, revenue from growth businesses, and achievement of strategic objectives. These PSUs vestunits, based on cumulative performance over the 2019- 21 performance period.
The Committee approved newly designed PSUs for each of our NEOs in 2019. Recognizing net student loan cash flows as a primary driver of the Company’s value, the Committee increased the weight assigned to this three-year periodcumulative performance measure from 201750% to 2019. The70%. Additionally, the Committee added return on equity (“ROE”) as a new measure of company-wide success with a weight of 30%.
Maintaining (or improving) ROE requires a disciplined approach to managing, allocating and investing capital to achieve the best return for shareholders. As a “standard” financial metric, it also permits comparability across peer groups and industry- wide benchmarks. Given the impact of accounting rules on certain businesses—as well as general uncertainty regarding the impact of the new accounting standard governing current expected credit losses (“CECL”)—separate annual ROE targets will be established by the Committee for each year in the 2019-21 PSU performance cycle, with targets set at the beginning of each year. Each annual ROE target will have 10% weight and earned awards will not be paid until after the end of the 2019-21 performance period.

2020 Proxy Statement60

These performance metrics weightingsfor the 2019-21 PSUs are summarized below:
2019-21 Performance Stock Units
2019-21 PSU Performance MetricWeightRationale
Cumulative Net Student Loan Cash Flows25
70%
•          Promotes successful management of our loan portfolios
•         Critical driver of shareholder value, supporting dividends, share repurchases and debt payments
•         Supports growth of strategic businesses, including consumer lending
Core Earnings” Return on Equity26
10% / 10% / 10%
•          Requires focus on managing, allocating and investing capital to achieve the best return for shareholders
•          Standard financial metric that permits comparability across peer groups and industry-wide benchmarks.

The chart below shows the potential for PSU vesting as a percentage of the target number of PSUs are shown in the chart below:
Performance MetricWeight
Percentage of PSUs Vesting (1)
0%50%100%150%
Net Student Loan Cash Flows (2)
50%
Less than
$6.75 billion
$6.75 billion$7.85 billion
$9.25 billion
or greater
Cumulative Revenue from Growth Businesses (3)
30%
Less than
$770 million
$770 million$995 million
$1.27 billion
or greater
Strategic Objectives20%
·    Build strong relationships with state and federal regulators
·    Pursue opportunistic loan portfolio acquisitions
·    Significantly reduce expenses
·    Improve profitability of key business lines
PSUs:
(1)
 
2019-21 Performance Stock Units
 Performance MetricWeightPercentage of 2019-21 PSUs Vesting*
0%50%100%150%
 Cumulative Net Student Loan Cash Flows70%
Less than
$8.20 billion
$8.20 billion$9.10 billion$9.90 billion or greater
 
2019 “Core Earnings” Return on Equity
10%Less than 11.2%11.2%12.7%14.2%
 2020 “Core Earnings” Return on Equity10%Less than 18.6%18.6%20.6%22.6%
 
2021 “Core Earnings” Return on Equity27
10%----
*For points between each performance level, the vesting percentages will be interpolated. That is, vesting will be interpolated between threshold performance (50% vesting) and target performance (100% vesting), as well as between target performance and maximum performance (150% vesting).
(2)Aggregate cash flows net of secured borrowings from all student loans (including private credit refinance loans) realized for the fiscal years 2017, 2018 and 2019, including student loan cash flows realized from new acquisitions, but excluding the impact of cash flows for fiscal years beyond 2019 that are accelerated through securitizing or pledging unencumbered student loans, or through loan sales.
(3)That portion of the Company’s aggregate revenue for fiscal years 2017-19 from non-federal-loan-related businesses, including revenue from private credit refinance loans.

The Compensation Committee selected each of these performance metrics with specific business objectives in mind.  Aggregate cash flows from student loans (net of secured borrowings) realized for the fiscal years 2017, 2018 and 2019 represent a critical driver of shareholder value, and thus are given the most weight. Strong cash flow performance supports our shareholder dividends, share repurchases, debt repayments and strategic investments in future growth areas. Cumulative revenue from growth businesses is a measure of our success in realizing our long-range business plans and our ability to incorporate new growth businesses into our portfolio to balance our maturing portfolio of FFELP loans. Finally, strategic objectives are focused on a limited number of critical, non-formulaic goals over the next three years.
With regard toRegarding the performance targets established for each metric, the Compensation Committee believes that these targets are set at challenging but achievable levels in light of the uncertain regulatory, rating agency and financial environment the Company
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54

faces. The Committee believes thatconsiders these environmental factors increaseand the resulting degree of difficulty that management faces in achieving the Company’s long-term growth and performance goals of the Company.when establishing appropriate levels for threshold, target and maximum performance levels and payout curves.
2015-17 PSUs.  Fiscal year 2017 marked the final year of a three-year performance period associated with PSUs granted to our executive team in early 2015. These long-term equity awards were designed to vest at the end of 2017, with a potential payout ranging from 0% to 130% of the target award, based on the Company’s “cumulative core net income” for the three-year performance period. Because the Company failed to meet the threshold performance level established for these PSUs, the awards were forfeited, resulting in no payout to our executive team.
Deferred Compensation.Compensation
We provide our NEOs with the opportunity to defer a portion of their compensation on a tax-deferred basis under the Navient Deferred Compensation Plan (the “Deferred Compensation Plan”).
The Deferred Compensation Plan is designed to provide all of our senior employees, including our NEOs, with the opportunity to save for retirement and other personal expenses on a tax-favoredtax-


25
Cumulative Net Student Loan Cash Flows is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. Cumulative Net Student Loan Cash Flows are the aggregate cash flows net of secured borrowings from all student loans (including private credit refinance loans) realized for the fiscal years 2019, 2020 and 2021, including student loan cash flows realized from new acquisitions, but excluding the impact of cash flows for fiscal years beyond 2021 that are accelerated through securitizing or pledging unencumbered student loans or through loan sales.
26
Annual “Core Earnings” Return on Equity targets and range are established by the Committee at the beginning of each respective year, with each year’s performance counting 1/3 towards the total 30% weight. “Core Earnings” Return on Equity is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. “Core Earnings” Return on Equity is a percentage equal to the Company’s “core earnings” net income for each of fiscal years 2019, 2020 and 2021, divided by average stockholder’s equity for each such year (determined using the average balance of stockholder’s equity on a “core earnings” basis for each quarter in a given year), using yearly “core earnings” net income as shown in the segment reporting footnote in the Company’s audited financial statements as published in the Company’s annual report on Form 10-K, excluding the impact of any regulatory and restructuring costs.
27
“Core Earnings” Return on Equity targets and range for 2021 will be established by the Committee at the beginning of calendar year 2021.

2020 Proxy Statement61

advantaged basis. Each participating employee may elect to defer a portion of his or her eligible compensation under the Deferred Compensation Plan, and amounts deferred are credited to bookkeeping accounts along withaccounts. The Company matchingamended the Deferred Compensation Plan in 2018 to eliminate Company contributions designed to encourage employee participation.effective January 1, 2019. Amounts in each participant’s account are indexed to one or more investment alternatives chosen by each participant from a range of market-basedmarket- based alternatives. The Deferred Compensation Plan does not pay above-market or preferential earnings on compensation deferred under or contributed to the plan. Additional details for our NEOs who participate can be found below under the “Non-Qualified Deferred Compensation” table.

Health, Welfare and Retirement Benefits.Benefits
Our NEOs are eligible to participate in the same broad-based employee benefit programs that we offer to our other employees, such as group health benefits and tax-qualified retirement benefits.
Perquisites.
Perquisites
Perquisites are limited and are not a significant portion of our compensation program. Our policy is to allow limited personal use of the company’s aircraft by our NEOs. To the extent an NEO uses Navient’s private aircraft for personal travel, the NEO must reimburse Navient for the variable flight costs of such personal use. These reimbursements exceed the requirements of the Internal Revenue Code. In 2017,2019, we did not provide relocation allowances to our NEOs.any NEO. We provided transportation allowances to our CEO as described in the Summary Compensation Table.Table below.
Prior to 2018, the Compensation Committee approved annual physicals for our senior executives, including our NEOs. Consistent with a market trend to limit perquisites, the executive physical program was eliminated effective January 1, 2018.
Severance Benefits.Benefits
Navient has adopted an executive severance plan and a change in control severance plan, which are described in greater detail under the heading “Arrangements with Named Executive Officers” below. We generally utilize plans (as opposed to individual agreements) to provide severance and change in control payments and benefits for several reasons. First, a “plan” approach provides us with the flexibility to change the terms of severance benefits from time to time. In addition, this approach is more transparent, both internally and externally, which eliminates the need to negotiate severance or other employment separation benefits on a case-by-case basis and assures each of the executives that his or her severance benefits are comparable to those of other executives with similar levels of responsibility and tenure.
Under the executive severance plan, our NEOs are eligible for severance payments in the event of an involuntary termination of employment without “cause.” In addition, they are eligible for “double trigger” severance payments under the change in control severance plan in the event of an involuntary termination of employment without “cause” or a termination of employment with “good reason” in connection with a change in control of Navient. All plan participants, including our NEOs, are entitled to certain limited “single trigger” benefits upon a change in control, including equity acceleration, only when equity awards are not honored, assumed, or replaced by a successor employer of Navient. Such equity acceleration provides NEOs with the benefit of these outstanding awards granted in prior years. They also may be able to exercise the awards and possibly participate in the change in control transaction for the consideration received.

Other Arrangements, Policies and Practices Related to Our Executive Compensation Program

Share Ownership Guidelines.Guidelines
Navient has adopted share ownership guidelines applicable to its senior executives, including our NEOs. These ownership guidelines, which are expectedrequired to be achieved over a five-year period, are as follows:
Chief Executive Officer — Lesser of 1 million shares or $5 million in value
Executive Vice President — Lesser of 200,000 shares or $1 million in value
Senior Vice President — Lesser of 70,000 shares or $350,000 in value

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55

our NEOs other than Mr. Remondi holds the title of Executive Vice President.
The guidelines encourage continued ownership of a significant amount of Navient’s Common stock acquired through equity awards and help align the interests of our senior executives with the interests of our shareholders. A senior executive must hold Navient Common Stock acquired through equity grants until the applicable thresholds are met, and a senior executive will not be eligible to receive equity grants during the following year if he or she sells this stock (whether before or after such guidelines are met), if such sale would resultresulted in a decrease below the thresholds established by the guidelines.
The following shares and share units count towards the ownership guidelines: shares held in brokerage accounts; vested shares credited to deferred compensation accounts; shares credited to qualified retirement plan accounts; vested

2020 Proxy Statement62

performance stock and PSUs;stock; restricted stock and RSUs that vest solely upon the passage of time, on an after-tax basis, and vested stock options, to the extent that they are “in-the-money” on an after-tax basis.
All of Navient’s NEOs are in compliance with the share ownership guidelines as of the date of this proxy statement either through their stock ownership levels or due to the five-year initial period not being finished.

Hedging/Pledging Prohibition.Prohibition
Navient policy prohibits directors and senior management from engaging in hedging, pledging and certain other transactions involving Navient Common Stock. See “Director Compensation” above for additional details.

Policy on Rule 10b5-1 Trading Plans.Plans
The Company has a policy governing the use by directors and executive officers of pre-established trading plans for sales of our Common Stock. See “Director Compensation” above for additional details.
Clawback.
Clawback
Awards made to senior officers, including our NEOs, under the Navient Corporation 2014 Omnibus Incentive Plan (as amended and restated) are subject to clawback in the event of a material misstatement of Navient’s financial results and other qualifying events. Navient enhanced its clawback policy in 2017 following an extensive review and consideration of the Company’s then-existing clawback policy by the Compensation Committee. The enhanced clawback policy grants the Board discretion to recoup incentive compensation both in the event of a financial restatement and in the case of the executive’s misconduct involving a material violation of Navient policy or commission of fraud or other misconduct involving Navient. Following engagement with its shareholders, the Board further enhanced the clawback policy in March 2018 to add a clawback trigger in the event of misconduct committed by persons under a senior officer’s supervision.

Navient Compensation Committee Process for Approving Long-term Awards.Awards
The Compensation Committee approves long-term awards on an annual basis at a regularly scheduled committee meeting. The Committee has delegated authority to a sub-committee consisting of the Compensation Committee Chair and the CEO (the “Sub-Committee”) to approve long-term awards for new employees and promotions below the executive officer level. These awards generally are effective on the day on which the Sub-Committee approves the awards. The Compensation Committee approves any awards to newly-hirednewly hired or promoted executive officers. The grant date for these awards generally is the applicable meeting date of the Committee at which the awards are approved. Under the terms of the Navient Corporation 2014 Omnibus Incentive Plan, as amended and restated, stock options are required to be priced at the closing market price of Navient’s Common Stock on the Nasdaq on the date of grant.

Tax Deductibility of Compensation Over $1 Million.  Million
Section 162(m) of the Internal Revenue Code (“Section 162(m)”) can potentially disallowgenerally disallows a federal income tax deduction for annual compensation over $1 million paid to our chief executive officer, chief financial officer, three other most highly compensated officers and anyone who has served as one of our covered officers after 2016, other than pursuant to certain NEOs. grandfathered compensation arrangements described below. The Compensation Committee retains the flexibility to award compensation to the NEOs that is not deductible for U.S. federal income tax purposes.
Prior to federal tax reform enacted in late 2017,2018, the Section 162(m) limitations applied to the chief executive officer and the three other highest-paid NEOs (excluding the chief financial officer) who were serving as of the last day of Navient’s fiscal year (“covered employees”), subject to a “performance-based compensation” exception for compensation paid pursuant to shareholder-approved plans. Although muchCertain plans and arrangements in effect as of the compensation opportunity in our executive compensation program is performance-based and (prior to 2018) generally deductible for U.S. federal income tax purposes, the Compensation Committee retains the flexibility to award compensation to the NEOs that is not deductible for U.S. federal income tax purposes.
With regard to ourNovember 2, 2017 annual incentive program—known as the Management Incentive Plan (“MIP”Grandfathered Plans”)—special rules apply for executives subject to Section 162(m). The Committee established a separate performance target applicable only to these executives. This “162(m) performance target” for 2017 required that the Company achieve positive Core Net Income remain eligible for the year. If this target is achieved, each executive subject to Section 162(m) becomes eligible to receive an incentive payment based on the maximum applicable award (i.e., 150%). However, the Committee retained “negative discretion” to reduce the executive’s incentive payment using the same criteria established for all other MIP participants whoperformance-based compensation exception, provided that those plans are not subject to Section 162(m). This approach allows the 2017 MIP to operate in the same manner for all participants, regardless of whether they are subject to Section 162(m).
2018 Proxy Statement
56

The Committee also established a separate 162(m) performance target formaterially modified. For PSUs granted in connection with our 2017 long-term incentive program. Thisprogram, which cover the three-year performance period from 2017 to 2019, the Committee established a separate 162(m) performance target which requires that the Company achieve positive Cumulative Core Net Income for the applicable three-year performance period. If this target is achieved, each executive subject to Section 162(m) becomes eligible for the maximum level of vesting available (i.e., 150%). However, the Committee retained (and exercised, with respect to the 2017 PSUs) “negative discretion” to reduce the level of vesting using the same criteria established for all other PSU recipients who are not subject to Section 162(m).
The Tax Cut and Jobs Act of 2017 includes special grandfathering rules intended to preserve the performance-based compensation exception under Section 162(m) for certain plans and arrangements in effect as of November 2, 2017 (“Grandfathered Plans”), provided that those plans are not materially modified thereafter. Subject to forthcomingUnder guidance from the U.S. Department of the Treasury regarding the scope of these rules, our ability to deduct executive compensation payments made under Grandfathered Plans to certain of our NEOs in 20182019 and beyond may be limited under Section 162(m).

2020 Proxy Statement63

Certain Executive Compensation Payments in 2019

Deferred Signing Bonus
In March 2017, the Company agreed to pay Mr. Lown a deferred signing bonus of $1,400,000, less applicable withholding taxes (“Deferred Signing Bonus”), to compensate him for a portion of the long-term equity and deferred compensation with his former employer that he forfeited by joining Navient. This Deferred Signing Bonus was paid in cash in two equal installments on March 17, 2018 and March 17, 2019.

2017-19 Performance Stock Units
Fiscal year 2019 marked the final year of a three-year performance period associated with PSUs granted to our executive team in early 2017. These long-term equity awards were designed to vest at the end of 2019, with a potential payout ranging from 0% to 150% of the target number of units. The following chart summarizes the performance results under these PSUs:

 2017-19 Performance Metric
Performance
Target
2017-19 Actual
Performance
Payout
Factor
 Weight
Performance
Score
Cumulative Net Student Loan Cash Flows28 (millions)
$            7,850
$        8,818
135%50%67%
Cumulative Revenue from Growth Businesses29 (millions)
$                 995
$             839
65%30%20%
Strategic Objectives
  110%20%22%
•    Pursue Opportunistic Loan Portfolio Acquisitions
•    Capture Operating Efficiencies in Asset Servicing
•    Improve Margins in Fee Businesses
•    Build Strong Relationships with State and Federal Regulators
•    Grow Intrinsic Value of Company
Overall Performance Score:
109%

The Executive Summary of this Compensation Discussion and Analysis, beginning on page 46, provides additional details regarding our key achievements during the 2017-19 performance period, which the Committee considered when assessing the Company’s performance relative to the strategic goals established at the beginning that period.


28
Cumulative Net Student Loan Cash Flows is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. Cumulative Net Student Loan Cash Flows include aggregate cash flows net of secured borrowings from student loans realized for the fiscal years 2017, 2018 and 2019, including student loan cash flows realized from new acquisitions, but excluding the impact of cash flows for fiscal years beyond 2019 that are accelerated through securitizing or pledging unencumbered student loans or through loan sales.
29
Cumulative Revenue from Growth Businesses includes that portion of the Company’s aggregate revenue for fiscal years 2017-19 from non-federal-loan-related businesses.

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5764

Changes to Our Executive Compensation Program for 2020
The Compensation Committee made changes to our annual Management Incentive Program (“MIP”) for 2020. The resulting refinements are structured to drive the growth and profitability in 2020. These changes are described below. The target salaries and bonuses of our NEOs will remain unchanged for 2020, as will the structure of our long-term incentive program.

2020 Annual Incentive Program
The Committee continued its focus on Adjusted Diluted “Core Earnings” Per Share as the key financial metric in the annual Management Incentive Plan (“MIP”) for 2020. Three other financial metrics are carried forward from the 2019 MIP— Adjusted “Core Earnings” Operating Expenses, Business Processing EBITDA, and Private Education Loan Gross Defaults. Based on feedback from our shareholders, the Committee decided to eliminate the financial metric for Consumer Lending New Volume. Although all Consumer Lending New Loan Volume is subject to the Company’s Board-approved risk and return guidelines (e.g., regarding consumer credit quality, cost-to-acquire, net interest margin), some shareholders expressed the view that this financial metric was not sufficiently tied to profitability. The Committee reallocated the weighting assigned to each of the remaining financial metrics for 2020 as follows: Adjusted Diluted “Core Earnings” Per Share (50%); Adjusted “Core Earnings” Operating Expenses (20%); Business Processing EBITDA (15%); and Private Education Loan Gross Defaults (15%). The Company’s performance in the Consumer Lending market will continue to be included as part of the calculation for three of these measures (Business Processing EBITDA does not include performance in this market as part of its calculation).

2020 Proxy Statement65

Summary Compensation Table

The table below summarizes compensation paid, awarded to or earned by each of our named executive officers (“NEOs”) for the fiscal years ended December 31, 2017,2019, December 31, 2016,2018, and December 31, 2015.2017.

NAME AND
PRINCIPAL
POSITION(1)
YEAR 
SALARY
($)
  
BONUS
($)
  
STOCK
AWARDS(2)
($)
  
OPTION
AWARDS(2)
($)
  
NON-EQUITY
INCENTIVE PLAN
COMPENSATION(3)
($)
  
CHANGE IN
PENSION
VALUE
AND
NONQUALIFIED
DEFERRED
COMPENSATION
EARNINGS(4)
($)
  
ALL OTHER
COMPENSATION(5)
($)
  
TOTAL
($)
 
Jack Remondi2017  1,000,000   0   3,199,979   799,997   1,444,500  -   12,260   6,456,736 
President and Chief2016  1,000,000   0   3,079,980   769,999   1,666,500  -   43,431   6,559,910 
Executive Officer2015  1,000,000   0   2,449,978   1,050,000   735,000  -   39,930   5,274,908 
                                
Christian Lown2017  292,310   0   999,992   0   577,800  
-
   3,000   1,873,102 
Chief Financial Officer                                
                                 
Somsak Chivavibul2017  388,461   0   719,974   179,998   563,355  
-
   38,499   1,890,287 
Former Chief2016  379,999   0   791,985   197,999   633,270  
-
   33,249   2,036,502 
Financial Officer2015  378,846   0   629,993   269,998   242,820  -   33,077   1,554,734 
                                 
John Kane2017  458,461   0   1,159,978   289,998   664,470  
-
   40,327   2,613,234 
Group President,2016  449,999   0   1,055,993   263,999   749,925  
-
   38,249   2,558,165 
Business Processing2015  448,076   0   822,483   352,499   330,750  -   38,249   1,992,057 
Solutions                                
                                 
Jeff Whorley2017  458,461   0   1,079,976   269,997   664,470  
-
   13,499   2,486,403 
Group President,2016  449,999   0   1,055,993   263,999   749,925  -   13,249   2,533,165 
Asset Management and Servicing                                
                                 
Tim Hynes2017  382,703   0   799,974   199,998   556,133  
-
   13,500   1,952,308 
EVP, Consumer2016  370,000   0   703,995   175,999   616,605  
-
   13,249   1,879,848 
Lending2015  368,269   0   507,476   217,499   271,950  -   13,249   1,378,443 
                                 
Mark Heleen2017  382,692   0   599,973   149,999   556,133  -   19,498   1,708,295 
Chief Legal Officer2016  370,000   0   483,997   120,999   616,605  -   19,232   1,610,833 
and Secretary2015  369,357   0   384,980   164,998   271,950  -   19,220   1,210,505 

NAME AND PRINCIPAL POSITION(1)
YEAR
SALARY
($)
BONUS(2)
($)
STOCK
AWARDS(3)
($)
OPTION
AWARDS(3)
($)
NON-EQUITY
INCENTIVE PLAN
COMPENSATION(4)
($)
CHANGE IN
PENSION VALUE
AND
NONQUALIFIED
DEFERRED
COMPENSATION
EARNINGS(5)
($)
 
ALL OTHER
COMPENSATION(6)
($)
 
TOTAL
($)
Jack Remondi20191,000,00004,999,98901,785,000-8,3327,793,321
President and Chief20181,000,00002,799,9971,199,9981,896,000-8,1106,904,105
Executive Officer20171,000,00003,199,979799,9971,444,500-12,2606,456,736
          
Christian Lown2019400,004700,0001,199,9870714,000-14,0003,027,991
Chief Financial2018400,004700,000839,989359,999758,400-38,7503,097,142
Officer2017292,3100999,9920577,800-3,0001,873,102
          
John Kane2019460,0000999,9930821,100-14,0002,295,093
Group President, Business2018460,0000909,979389,999690,000-38,7502,488,728
Processing Solutions2017458,46101,159,978289,998664,470-40,3272,613,234
          
Mark Heleen2019384,9990749,9830687,225-14,0001,836,207
Chief Legal Officer2018384,9990524,986224,998729,960-13,7501,878,693
and Secretary2017382,6920599,973149,999556,133-19,4981,708,295
          
Steve Hauber2019345,3840499,9960624,750-14,0001,484,130
Chief Risk and2018310,0000349,977149,999489,800-34,1581,333,934
Compliance Officer         

(1)Reflects the position held by each NEO as of December 31, 2017.2019. Mr. Chivavibul served as Chief Financial Officer of Navient until March 27, 2017, when Mr. Lown joined the Company and assumed the role of Chief Financial Officer. Mr. Lown was not an NEO in either 2015 or 2016. Mr. Chivavibul became the Company’s Chief Decision Management Officer on March 27, 2017, and he continued in that role until his departure from the Company on February 28, 2018. Mr. Whorley joined Navient in June 2015 as Group President, Asset Management and Servicing. HeHauber was not a NEO in 2015. Mr. Hynes served as the Company’s Chief Risk & Compliance Officer until June 19, 2017, when he assumed his current role overseeing the Company’s new consumer lending division.2017.
(2)Mr. Lown became eligible to receive a one-time deferred signing bonus of $1,400,000, less applicable withholding taxes, to compensate him for a portion of the long-term equity and deferred compensation with his former employer that he forfeited by joining Navient in March 2017. This Deferred Signing Bonus was payable in cash in two equal installments on March 17, 2018 and March 17, 2019.
(3)Amounts shown are the grant date fair values of the various stock-based awards granted during 2015, 20162017, 2018 and 20172019 computed in accordance with the Financial Accounting Standards Board’s (FASB) Accounting Standards Codification (ASC) Topic 718. Additional details on accounting for stock-based compensation can be found in “Note 2—Significant Accounting Policies” and “Note 11—Stock-Based Compensation Plans and Arrangements” to the audited consolidated financial statements included in the Company’s2019 Annual Report on Form 10-K. Performance stock units (“PSUs”) granted in 2017, 2018 and 2019 are shown at their grant date fair values for each of these years.
Performance stock units (“PSUs”) granted in 2015, 2016 and 2017 areThe grant-date fair value of PSUs awarded during each fiscal year is shown at their grant date fair values for each of these years. PSUs granted in 2015 were set to vest after a three-year performance period (2015-2017), with the potential payout ranging from 0% to 130% of the target award based on the Company’s “cumulative core net income”probable performance (target) value of the awards. The maximum grant-date fair value of the PSU awards for such2019 assuming all performance period combined with an additional vesting modifier based on “strategic growth cumulative core net income” that can increase or decrease the payout by an additional 20%. The number of unitsgoals were achieved at their maximum levels would be as follows: for Mr. Remondi, $4,499,981; for Mr. Lown, $899,984; for Mr. Kane, $749,994; for Mr. Heleen, $562,481; and payout value reported is based on achieving threshold performance goals. Because the Company failed to meet the threshold performance level established for these PSUs, the awards were forfeited, resulting in no payout to our NEOs.Mr. Hauber, $374,991.
(3)(4)Annual incentive awards were paid to NEOs under the Management Incentive Plan in cash.
2018 Proxy Statement
58

(4)(5)Navient’s non-qualified deferred compensation plan does not provide for above-market or preferential earnings on compensation deferred under the plan.
(5)(6)For 2017,2019, the components of “All Other Compensation” were as follows:

NAME 
EMPLOYER
CONTRIBUTIONS
TO DEFINED
CONTRIBUTION
PLANS (A)
($)
  
TRANSPORTATION
ALLOWANCE (B)
($)
  
ANNUAL PHYSICAL
EXAMINATION (C)
($)
  
TOTAL
($)
 
EMPLOYER
CONTRIBUTIONS
TO DEFINED
CONTRIBUTION
PLAN (A)
($)
TRANSPORTATION
ALLOWANCE (B)
($)
TOTAL
($)
Remondi  6,692   1,118   4,450   12,260 7,6926408,332
Lown  0   0   3,000   3,000 14,000014,000
Chivavibul  38,499   0   0   38,499 
Kane  38,500   0   1,827   40,327 14,000014,000
Whorley  13,499   0   0   13,499 
Hynes  13,500   0   0   13,500 
Heleen  13,500   0   5,998   19,498 14,000014,000
Hauber14,000014,000

(A)Amounts credited to Navient’s tax-qualified defined contribution plan and non-qualified deferred compensation plan.

(B)Automobile allowance benefit calculated based on the annual lease method.

(C)Senior executives, including our NEOs, were eligible to receive an annual executive physical examination in 2017. Messrs. Chivavibul, Whorley, and Hynes did not utilize this allowance in 2017. The executive physical program was eliminated effective January 1, 2018.
20182020 Proxy Statement
5966
Grants of Plan-Based Awards



NAMEGRANT DATE  
 
ESTIMATED FUTURE PAYOUTS UNDER
NON-EQUITY INCENTIVE PLAN
AWARDS(1)
  
ESTIMATED FUTURE PAYOUTS
UNDER EQUITY INCENTIVE PLAN
AWARDS(2)
  
ALL OTHER
STOCK
AWARDS:
NUMBER OF
SHARES OF
STOCK OR
UNITS(3)
(#)
    ALL OTHER
OPTION
AWARDS:
NUMBER OF
SECURITIES
UNDERLYING
OPTIONS(4)
(#)
    
EXERCISE
OR BASE
PRICE OF
OPTION
AWARDS
($/SHARE)
    
GRANT DATE
FAIR VALUE
OF STOCK
AND OPTION
AWARDS(5)
($)
  
 
 
 
 
 
 
 
GRANT DATE
 
 
 
ESTIMATED POSSIBLE PAYOUTS UNDER
NON-EQUITY INCENTIVE PLAN
AWARDS(1)
 
 
ESTIMATED FUTURE PAYOUTS
UNDER EQUITY INCENTIVE PLAN
AWARDS(2)
ALL OTHER
STOCK
AWARDS:
NUMBER OF
SHARES OF
STOCK OR
UNITS(3)
(#)
ALL OTHER
OPTION
AWARDS:
NUMBER OF SECURITIES UNDERLYING OPTIONS(4)
(#)
 
 
EXERCISE
OR BASE
PRICE OF
OPTION
AWARDS
($/SHARE)
 
 
GRANT DATE
FAIR VALUE
OF STOCK
AND OPTION
AWARDS(5)
($)
Threshold
($)
  
Target
($)
  
Maximum
($)
Threshold
(#)
  
Target
(#)
  
Maximum
(#)
Threshold
($)
 
Target
($)
 
Maximum
($)
 
Threshold
(#)
 
Target
(#)
 
Maximum
(#)
Remondi
Management
Incentive Plan
  -   1,500,000   2,250,000                    
Management
Incentive Plan
-1,500,0002,250,000

  
2/6/2017              64,599   129,198   193,797           1,999,985 2/5/2019  131,118
262,237
393,355

 2,999,991
2/6/2017                          77,519        1,199,994 2/5/2019    174,825
 1,999,998
2/6/2017                              297,397   15.48   799,997 
Lown
Management
Incentive Plan
  -   600,000   900,000                             Management Incentive Plan-600,000900,000
     
3/27/2017                          
71,428
           999,992 
Chivavibul
Management
Incentive Plan
  -   585,000   877,500                             
2/6/2017              14,534   29,069   43,603   ��           449,988 
2/6/2017                          17,441           269,986 2/5/2019  26,223
52,447
78,670

 599,993
2/6/2017                              66,914   15.48   179,998 2/5/2019    52,447
 

 599,993
Kane
Management
Incentive Plan
  -   690,000   1,035,000                             Management Incentive Plan-690,0001,035,000    
2/6/2017              23,417   46,834   70,251               724,990 2/5/2019  21,853
43,706
65,559

 499,996
2/6/2017                          28,100           434,988 2/5/2019
 
 43,706

499,996
2/6/2017                              107,806   15.48   289,998 
Whorley
Management
Incentive Plan
  -   690,000   1,035,000                             
2/6/2017              21,802   43,604   65,406               674,989 
2/6/2017                          26,162           404,987 
2/6/2017                              100,371   15.48   269,997 
Hynes
Management
Incentive Plan
  -   577,500   866,250                             
2/6/2017              16,149   32,299   48,448               499,988 
2/6/2017                          19,379           299,986 
2/6/2017                              74,349   15.48   199,998 
Heleen
Management
Incentive Plan
  -   577,500   866,250                             Management Incentive Plan-577,500866,250     
2/6/2017              12,112   24,224   36,336               374,987 2/5/2019  16,389
32,779
49,168
 374,991
2/6/2017                          14,534           224,986 2/5/2019

32,779

374,991
HauberManagement Incentive Plan-525,000787,500



2/6/2017                              55,762   15.48   149,999 2/5/2019  10,926
21,853
32,779

 249,998
2/5/2019

21,853

249,998

(1)Represents the possible total payouts for each Navient Named Executive Officer (“NEO”) under the Navient 20172019 Management Incentive Plan (“MIP”). The actual amounts earned under the 20172019 MIP and paid in February 20182020 are set forth below.below:

 
Target
2017 MIP Payout ($)
  
Actual 2017
MIP Payout ($)
 
Target
2019 MIP Payout ($)
Actual 2019
MIP Payout ($)
Mr. Remondi  1,500,000   1,444,500 1,500,0001,785,000
Mr. Lown  600,000   577,800 600,000714,000
Mr. Chivavibul  585,000   563,355 
Mr. Kane  690,000   664,470 690,000821,100
Mr. Whorley  690,000   664,470 
Mr. Hynes  577,500   556,133 
Mr. Heleen  577,500   556,133 577,500687,225
Mr. Hauber525,000624,750

(2)Represents the range of performance stock units (“PSUs”), granted on February 6, 2017,5, 2019, that may vest based on various performance metrics for the three-year performance period from January 1, 2017,2019, through December 31, 2019.2021. See “Long-term Incentive Program” in the Compensation Discussion and Analysis above for additional details regarding the performance metrics associated with these PSUs.
(3)Stock awards granted on February 6, 2017,5, 2019, to Messrs. Remondi, Chivavibul,Lown, Kane, Whorley, HynesHeleen and HeleenHauber represent restricted stock units (“RSUs”) that have vested or will vest and convert into shares of Common Stock in one-third increments on February 6, 2018,5, 2020, February 6, 20195, 2021 and February 6, 2020. Stock awards granted on March 27, 2017, to Mr. Lown represent RSUs that have vested or will vest and convert into shares of Common Stock in one-third increments on March 27, 2018, March 27, 2019 and March 27, 2020.5, 2022.

(4)Navient discontinued the practice of granting stock options granted on February 6, 2017 to NEOs have vested or will vestas part of the Company’s long-term incentive program in one-third increments on February 6, 2018, February 6, 2019 and February 6, 2020.2019.

(5)Amounts disclosed for awards granted in 20172019 represent the grant date fair value computed in accordance with FASB ASC Topic 718. Additional details on accounting for stock-based compensation can found in “Note 2—Significant Accounting Policies” and “Note 11—Stock-Based Compensation Plans and Arrangements” to the audited consolidated financial statements included in the Company’s2019 Annual Report on Form 10-K.

20182020 Proxy Statement
6067
Outstanding Equity Awards at Fiscal Year End

The table below sets forth information regarding Navient equity awards that were outstanding as of December 31, 2017.2019.

   OPTION AWARDS  STOCK AWARDS 
NAME
GRANT
DATE(1)
 
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
EXERCISABLE
(#)
  
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
UNEXERCISABLE(2)
(#)
  
OPTION
EXERCISE
PRICE
($)
  
OPTION
EXPIRATION
DATE
  
NUMBER
OF
SHARES
OR UNITS
OF
STOCK
THAT
HAVE
NOT
VESTED (3)
(#)
  
MARKET
VALUE OF
SHARES OR
UNITS OF
STOCK
THAT HAVE
NOT
VESTED (4)
($)
  
EQUITY
INCENTIVE
PLAN
AWARDS:
NUMBER OF
UNEARNED
SHARES,
UNITS OR
OTHER
RIGHTS
THAT
HAVE NOT
VESTED (5)
(#)
  
EQUITY
INCENTIVE
PLAN
AWARDS:
MARKET OR
PAYOUT
VALUE OF
UNEARNED
SHARES,
UNITS, OR
OTHER
RIGHTS
THAT HAVE
NOT
VESTED(4)(5)
($)
 
                          
Remondi1/8/2008  2,000,000   -   11.0960  1/8/2018   -   -   -   - 
1/8/2009  1,000,000   -   6.5230  1/8/2019   -   -   -   - 
1/27/2011  80,000   -   9.3771  1/27/2021   -   -   -   - 
2/7/2013  256,107   -   11.4873  2/7/2018   -   -   -   - 
 5/1/2014  509,461   -   17.0000  5/1/2019   -   -   -   - 
2/18/2015  312,500   156,250   21.6500  2/18/2020   -   -   -   - 
2/3/2016  254,125   508,251   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   297,397   15.4800  2/6/2022   -   -   -   - 
2/18/2015  -   -   -   -   12,319   164,089   -   - 
2/18/2015  -   -   -   -   -   -   46,196   615,330 
2/3/2016  -   -   -   -   91,932   1,224,534   -   - 
2/3/2016  -   -   -   -   -   -   229,828   3,061,308 
2/6/2017  -   -   -   -   81,032   1,079,346   -   - 
 2/6/2017  -   -   -   -   -   -   135,054   1,798,919 
Lown3/27/2017  -   -   -   -   73,877   984,041   -   - 
Chivavibul1/27/2011  40,000   -   9.3771  1/27/2021   -   -   -   - 
2/7/2013  43,663   -   11.4873  2/7/2018   -   -   -   - 
5/1/2014  109,170   -   17.0000  5/1/2019   -   -   -   - 
2/18/2015  80,357   40,178   21.6500  2/18/2020   -   -   -   - 
2/3/2016  65,346   130,693   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   66,914   15.4800  2/6/2022   -   -   -   - 
2/18/2015  -   -   -   -   3,168   42,197   -   - 
2/18/2015  -   -   -   -   -   -   11,879   158,228 
2/3/2016  -   -   -   -   23,639   314,871   -   - 
2/3/2016  -   -   -   -   -   -   59,098   787,185 
2/6/2017  -   -   -   -   18,231   242,836   -   - 
2/6/2017  -   -   -   -   -   -   30,386   404,741 
Kane1/27/2011  13,333   -   9.3771  1/27/2021   -   -   -   - 
5/1/2014  145,560   -   17.0000  5/1/2019   -   -   -   - 
2/18/2015  104,911   52,455   21.6500  2/18/2020   -   -   -   - 
2/3/2016  87,128   174,258   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   107,806   15.4800  2/6/2022   -   -   -   - 
2/18/2015  -   -   -   -   4,135   55,078   -   - 
2/18/2015  -   -   -   -   -   -   15,508   206,566 
2/3/2016  -   -   -   -   31,519   419,833   -   - 
2/3/2016  -   -   -   -   -   -   78,798   1,049,589 
2/6/2017  -   -   -   -   29,373   391,248   -   - 
2/6/2017  -   -   -   -   -   -   48,956   652,093 
Whorley6/1/2015  101,523   50,761   19.3400  6/1/2020   -   -   -   - 
2/3/2016  87,128   174,258   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   100,371   15.4800  2/6/2022   -   -   -   - 
6/1/2015  -   -   -   -   5,864   78,108   -   - 
2/3/2016  -   -   -   -   31,519   419,833   -   - 
2/3/2016  -   -   -   -   -   -   78,798   1,049,589 
2/6/2017  -   -   -   -   27,347   364,262   -   - 
2/6/2017  -   -   -   -   -   -   45,580   607,125 

 OPTION AWARDS
STOCK AWARDS  
 
      
 

 
NAME
GRANT
DATE(1)
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
EXERCISABLE
(#)
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
UNEXERCISABLE(2)
(#)
OPTION
EXERCISE
PRICE
($)
OPTION
EXPIRATION
DATE
NUMBER
OF
SHARES
OR UNITS
OF
STOCK
THAT
HAVE
NOT
VESTED (3)
(#)
MARKET
VALUE OF
SHARES OR
UNITS OF
STOCK
THAT HAVE
NOT
VESTED(4)
($)
EQUITY
INCENTIVE
PLAN
AWARDS:
NUMBER OF
UNEARNED
SHARES,
UNITS OR
OTHER
RIGHTS
THAT
HAVE NOT
VESTED(5)
(#)
EQUITY
INCENTIVE
PLAN
AWARDS:
MARKET OR
PAYOUT
VALUE OF
UNEARNED
SHARES,
UNITS, OR
OTHER
RIGHTS
THAT HAVE
NOT
VESTED(4)
($)
 
           
Remondi1/27/201180,000-9.37711/27/2021---- 
 2/18/2015468,750-21.65002/18/2020---- 
 2/3/2016762,376-9.18002/3/2021---- 
 2/6/2017198,26599,13215.48002/6/2022---- 
 2/5/2018154,440308,88013.63002/5/2023---- 
 2/6/2017----28,660392,068-- 
 2/6/2017----163,0572,230,619   
 2/5/2018----41,518567,966-- 
 2/5/2018------162,5312,223,424 
 2/5/2019----175,9202,406,585-- 
 2/5/2019------275,3243,766,432 
Lown2/5/201846,33292,66413.63002/5/2023---- 
 3/27/2017----27,277373,149-- 
 2/5/2018----13,003177,881-- 
 2/5/2018------48,759667,023 
 2/5/2019----55,064753,275-- 
 2/5/2019------55,064753,275 
Kane1/27/201113,333-9.37711/27/2021---- 
 2/18/2015157,366-21.65002/18/2020---- 
 2/3/2016261,386-9.18002/3/2021---- 
 2/6/201771,87135,93515.48002/6/2022---- 
 2/5/201850,193100,38613.63002/5/2023---- 
 2/6/2017----10,846148,373-- 
 2/6/2017----59,107808,583   
 2/5/2018----14,086192,696-- 
 2/5/2018------52,821722,591 
 2/5/2019----45,887627,734-- 
 2/5/2019------45,887627,734 
Heleen2/18/201573,660-21.65002/18/2020---- 
 2/3/201679,868-9.18002/3/2021---- 
 2/6/201737,17518,58715.48002/6/2022---- 
 2/5/201828,95757,91513.63002/5/2023---- 
 2/6/2017----5,61076,744-- 
 2/6/2017----30,572418,224   
 2/5/2018----8,127111,177-- 
 2/5/2018------30,473416,870 
 2/5/2019----32,972451,056-- 
 2/5/2019------34,414470,783 


20182020 Proxy Statement
6168
 OPTION AWARDS  STOCK AWARDS    
NAME
GRANT
DATE(1)
 
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
EXERCISABLE
(#)
  
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
UNEXERCISABLE(2)
(#)
  
OPTION
EXERCISE
PRICE
($)
  
OPTION
EXPIRATION
DATE
  
NUMBER
OF
SHARES
OR UNITS
OF
STOCK
THAT
HAVE
NOT
VESTED
(3)
(#)
  
MARKET
VALUE OF
SHARES OR
UNITS OF
STOCK
THAT HAVE
NOT
VESTED (4)
($)
  
EQUITY
INCENTIVE
PLAN
AWARDS:
NUMBER OF
UNEARNED
SHARES,
UNITS OR
OTHER
RIGHTS
THAT
HAVE NOT
VESTED (5)
(#)
  
EQUITY
INCENTIVE
PLAN
AWARDS:
MARKET OR
PAYOUT
VALUE OF
UNEARNED
SHARES,
UNITS, OR
OTHER
RIGHTS
THAT HAVE
NOT
VESTED(4)(5)
($)
 
                          
Hynes5/13/2008  100,000   -   13.9310  5/13/2018   -   -   -   - 
1/28/2010  50,000   -   6.6127  1/28/2020   -   -   -   - 
1/27/2011  40,000   -   9.3771  1/27/2021   -   -   -   - 
2/7/2013  42,572   -   11.4873  2/7/2018   -   -   -   - 
5/1/2014  87,336   -   17.0000  5/1/2019   -   -   -   - 
2/18/2015  64,732   32,366   21.6500  2/18/2020   -   -   -   - 
2/3/2016  58,085   116,172   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   74,349   15.4800  2/6/2022   -   -   -   - 
2/18/2015  -   -   -   -   2,551   33,979   -   - 
2/18/2015  -   -   -   -   -   -   9,568   127,445 
2/3/2016  -   -   -   -   21,013   279,893   -   - 
2/3/2016  -   -   -   -   -   -   52,532   699,726 
2/6/2017  -   -   -   -   20,257   269,823   -   - 
2/6/2017  -   -   -   -   -   -   33,763   449,723 
Heleen6/10/2014  36,879   -   16.8000  6/10/2019   -   -   -   - 
2/18/2015  49,107   24,553   21.6500  2/18/2020   -   -   -   - 
2/3/2016  -   79,868   9.1800  2/3/2021   -   -   -   - 
2/6/2017  -   55,762   15.4800  2/6/2022   -   -   -   - 
2/18/2015  -   -   -   -   1,936   25,787   -   - 
2/18/2015  -   -   -   -   -   -   7,259   96,689 
2/3/2016  -   -   -   -   14,447   192,434   -   - 
2/3/2016  -   -   -   -   -   -   36,116   481,065 
2/6/2017  -   -   -   -   15,192   202,357   -   - 
2/6/2017  -   -   -   -   -   -   25,322   337,289 
  OPTION AWARDS
  STOCK AWARDS   
NAME
GRANT
DATE(1)
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
EXERCISABLE
(#)
NUMBER OF
SECURITIES
UNDERLYING
UNEXERCISED
OPTIONS
UNEXERCISABLE(2)
(#)
OPTION
EXERCISE
PRICE
($)
OPTION
EXPIRATION
DATE
NUMBER
OF
SHARES
OR UNITS
OF
STOCK
THAT
HAVE
NOT
VESTED(3)
(#)
MARKET
VALUE OF
SHARES OR
UNITS OF
STOCK
THAT HAVE
NOT
VESTED(4)
($)
EQUITY
INCENTIVE
PLAN
AWARDS:
NUMBER OF
UNEARNED
SHARES,
UNITS OR
OTHER
RIGHTS
THAT
HAVE NOT
VESTED(5)
(#)
EQUITY
INCENTIVE
PLAN
AWARDS:
MARKET OR
PAYOUT
VALUE OF
UNEARNED
SHARES,
UNITS, OR
OTHER
RIGHTS
THAT HAVE
NOT
VESTED(4)
($)
 
           
Hauber1/27/20118,333 - 9.37711/27/2021---- 
 2/18/201546,666 - 21.65002/18/2020---- 
 2/3/2016138,613 - 9.18002/3/2021---- 
 2/6/201726,022 13,011 15.48002/6/2022---- 
 2/5/201819,305 38,610 13.63002/5/2023---- 
 2/6/2017- - --1,74523,871-- 
 2/6/2017- - --14,266195,158   
 2/5/2018- - --5,41874,118-- 
 2/5/2018- - ----20,315277,909 
 2/5/2019- - --22,943313,860-- 
 2/5/2019- - ----22,943313,860 


(1)Navient was spun-off from the company now known as SLM Corporation (“SLM”) and became an independent public company effective April 30, 2014. Immediately prior to the Spin-Off, each of our NEOs (other than Messrs. Lown Whorley and Heleen) was employed by the company previously known as SLM Corporation (“Former SLM”). Former SLM equity awards outstanding on April 30, 2014, were adjusted and converted into Navient awards and SLM awards. In general, the adjusted and converted equity awards are subject to substantially the same terms and conditions as the original Former SLM equity awards, including the original vesting schedule. The continuous service of each NEO with Former SLM (pre-Spin-Off) and Navient (post-Spin-Off) has been taken into account for vesting purposes. Additional details regarding the adjustment and conversion of Former SLM equity awards can be found in Navient’s Registration Statement filed on Form 10 with the SEC on April 10, 2014. This table reflects only Navient equity awards that were outstanding as of December 31, 2017.2019.

(2)Stock options granted in 2015 to Mr. Whorley have2017 vested or will vest in one-third increments on each of June 1, 2016, June 1, 2017, and June 1, 2018. Stock options granted in 2015 to other NEOs vested in one-third increments on each of February 18, 2016, February 18, 2017, and February 18, 2018. Stock options granted in 2016 have vested or will vest in one-third increments on February 3, 2017, February 3, 2018 and February 3, 2019. Stock options granted in 2017 have vested or will vest in one-third increments on February 6, 2018, February 6, 2019, and February 6, 2020. Stock options granted in 2018 have vested or will vest in one-third increments on February 5, 2019, February 5, 2020, and February 5, 2021.

(3)Restricted stock units (“RSUs”) granted in 2015 to Mr. Whorley have vested or will vest and be converted into shares of Common Stock in one-third increments on each of June 1, 2016, June 1, 2017 and June 1, 2018. RSUs granted in 2015 to other NEOs vested and converted into shares of Common Stock in one-third increments on each of February 18, 2016, February 18, 2017, and February 18, 2018. RSUs granted in 2016 have vested or will vest in one-third increments on February 3, 2017, February 3, 2018 and February 3, 2019. RSUs granted in 2017 to NEOs other than Mr. Lown have vested or will vest in one-third increments on February 6, 2018, February 6, 2019 and February 6, 2020. RSUs granted in 2017 to Mr. Lown have vested or will vest in one-third increments on March 27, 2018, March 27, 2019 and March 27, 2020. RSUs granted in 2018 have vested or will vest in one-third increments on February 5, 2019, February 5, 2020 and February 5, 2021. RSUs granted in 2019 have vested or will vest in one-third increments on February 5, 2020, February 5, 2021 and February 5, 2022.
Amounts include all accrued and unvested whole share dividend equivalent units (“DEUs”) that vest only to the extent and at the same time the underlying award on which they are issued vest.

PSUs granted in 2017 vest after a three-year performance period (2017-19), with the potential payout ranging from 0% to 150% of the target number of units. Based on the Company’s actual performance during the three-year performance period relative to pre-established performance goals, these PSUs vested at 109% of the target number of units and were settled in shares of the Company’s common stock on March 2, 2020. These 2017 PSUs are shown above as outstanding on December 31, 2019 based on the final vested amount (i.e., 109% of the target number of units). See “2017-19 Performance Stock Units” in the Compensation Discussion and Analysis above for additional details regarding these PSUs.

Amounts include all accrued and unvested whole share dividend equivalent units (“DEUs”) that vest only to the extent and at the same time the underlying award on which they are issued vest.

(4)Market value of shares or units is calculated based on the closing market price of $13.32$13.68 for Navient Common Stock on December 29, 2017.31, 2019.
2018 Proxy Statement
62


(5)Performance stock units (“PSUs”)PSUs granted in 2015 were set to2018 will vest after a three-year performance period (2015-2017)(2018-2020), with the potential payout ranging from 0% to 130%150% of the target award based on the Company’s “cumulative core net income” for such performance period combined with an additional vesting modifier based on “strategic growth cumulative core net income” that can increase or decrease the payout by an additional 20%. The number of units and payout value reported is based on achieving thresholda combination of (i) aggregate cash flows net of secured borrowings from all student loans (including private credit finance loans) over the performance goals. Because the Company failed to meet the threshold performance level established for these PSUs, the awards were forfeited, resulting in no payout to our NEOs.
PSUs granted in 2016 will vest after a three-year performance period (2016-2018), with the potential payout ranging from 0% to 150% of the target award based on a combination of (i) aggregate cash flows from student loans (net of secured borrowings) over the performance period; (ii) cumulative revenue from growth businessesperiod; (ii) cumulative revenue derived from business processing products and services over the performance period; and (iii) the attainment of certain strategic objectives intended to highlight a limited number of critical, non-formulaic goals that management is focusing on over the three-year period. Assuming the Company meets or exceeds these performance levels, the PSUs will vest on the second business day after the Company files with the SEC its annual report on Form 10-K for the fiscal year 2020, and in no event later than March 15, 2021. Amounts include all accrued and unvested whole share DEUs that vest only to the extent and at the same time that the underlying award on which they are issued vest. The number of units and payout value reported is based on achieving target performance goals.

PSUs granted in 2019 will vest after a three-year performance period (2019-21), with the potential payout ranging from 0% to 150% of the target number of units based on a combination of (i) aggregate cash flows net of secured borrowings from all student loans (including private credit finance loans) over the performance period; and (ii) annual “Core Earnings” Return on Equity for each year in the performance period. “Core Earnings” Return on Equity is a non-GAAP financial measure that does not represent a comprehensive basis of accounting. “Core Earnings” Return on Equity is a

2020 Proxy Statement69

percentage equal to the Company’s “core earnings” net income for each of fiscal years 2019, 2020 and 2021, divided by average stockholder’s equity for each such year (determined using the average balance of stockholder’s equity on a “core earnings” basis for each quarter in a given year), using yearly “core earnings” net income as shown in the segment reporting footnote in the Company’s audited financial statements as published in the Company’s annual report on Form 10-K, excluding the impact of any regulatory and restructuring costs. Assuming the Company meets or exceeds these performance levels, the PSUs will vest on the second business day after the Company files with the SEC its annual report on Form 10-K for the fiscal year 2018 with the SEC,2021, and in no event later than March 15, 2019. Amounts include all accrued and unvested whole share DEUs that vest only to the extent and at the same time that the underlying award on which they are issued vest. The number of units and payout value reported is based on achieving target performance goals.
PSUs granted in 2017 will vest after a three-year performance period (2017-2019), with the potential payout ranging from 0% to 150% of the target award based on a combination of (i) aggregate cash flows from student loans (net of secured borrowings) over the performance period; (ii) cumulative revenue from growth businesses over the performance period; and (iii) the attainment of certain strategic objectives intended to highlight a limited number of critical, non-formulaic goals that management is focusing on over the three-year period.  Assuming the Company meets or exceeds these performance levels, the PSUs will vest on the second business day after the Company files its annual report on Form 10-K for the fiscal year 2019 with the SEC, and in no event later than March 15, 2020.2022. Amounts include all accrued and unvested whole share DEUs that vest only to the extent and at the same time that the underlying award on which they are issued vest. The number of units and payout value reported is based on achieving target performance goals. See “Long-term“2019 Long-term Incentive Program” in the Compensation Discussion and Analysis above for additional details regarding the performance metrics associated with these PSUs.

Option Exercises and Stock Vested


 Option Awards  Stock Awards Option AwardsStock Awards
NAME 
NUMBER OF SHARES
ACQUIRED
ON EXERCISE (1)
(#)
  
VALUE REALIZED
ON EXERCISE (2)
($)
  
NUMBER OF SHARES
ACQUIRED ON
VESTING (3)
(#)
  
VALUE REALIZED ON
VESTING (4)
($)
 
NUMBER OF SHARES
ACQUIRED
ON EXERCISE (1)
(#)
VALUE REALIZED
ON EXERCISE (2)
($)
NUMBER OF SHARES
ACQUIRED ON
VESTING (3)
(#)
VALUE REALIZED ON
VESTING (4)
($)
Remondi  173,210   830,403   118,090   1,828,750 1,000,000 2,677,000 406,284 4,901,690 
Lown  0   0   0   0 0 0 32,517 375,153 
Chivavibul  0   0   26,789   414,677 
Kane  54,579   191,719   35,486   549,260 0 0 137,580 1,654,769 
Whorley  0   0   20,747   316,493 
Hynes  0   0   22,727   351,859 
Heleen  39,933   249,980   12,575   193,851 0 0 65,902 794,361 
Hauber0 0 34,734 418,815 

(1)Mr. Remondi exercised 173,2101,000,000 net-settled stock options on January 30, 2017,3, 2019, with a strike price of $10.2558$6.5230 and a market price of $15.05, and received 35,760$9.20, receiving 171,422 net shares. Mr. Kane exercised 54,579 net-settled stockThese options were set to expire on September 26, 2017, with a strike price of $11.4873 and a market price of $15.00, and received 6,415 net shares. Mr. Heleen exercised 39,933 net-settled stock options on February 9, 2017, with a strike price of $9.18 and a market price of $15.44, and received 10,575 net shares.January 8, 2019.

(2)The value realized upon exercise is the number of net-settled stock options exercised multiplied by the difference between the market price of Navient Common Stock at exercise and the strike price on the net-settled options.

(3)Represents shares acquired upon the vesting of restricted stock units (“RSUs”), the associated dividend equivalent units (“DEUs”) and any fractional share settlement. PSUs granted to our executive team in early 2015 were designed to vest at the end of 2017, with a potential payout ranging from 0% to 130% of the target award, based on the Company’s “cumulative core net income” over a three-year performance period. Because the Company failed to meet the threshold performance level established for these PSUs, the awards were forfeited, resulting in no payout to our executive team.

(4)The value realized on vesting is the number of shares vested multiplied by the closing market price of Navient Common Stock on the vesting date.


Pension Benefits

The Company has no tax-qualified pension plans and no non-qualified supplemental pension plans.

2018 Proxy Statement
63


Non-Qualified Deferred Compensation

Under the Navient Corporation Deferred Compensation Plan (the “Deferred Compensation Plan”), eligible employees, including our NEOs, may elect to defer up to 80 percent of their annual cash-based compensation. Each year, an employee who has completed one year of service generally is eligibleThe Company amended the Deferred Compensation Plan in 2018 to receive aeliminate Company contribution in an amount equal to the greater of: (i) five percent (5%) of the participant’s annual “eligible compensation,” or (ii) five percent (5%) of the participant’s annual deferral amount; provided, however, that the Company contribution for a given year will not exceed the participant’s annual deferral amount. For this purpose, “eligible compensation” is the employee’s annual cash-based compensation in excess of the annual compensation limit applicable to tax-qualified retirement plans, up to a maximum of $500,000.contributions effective January 1, 2019.
All participant deferrals and Company contributions are credited to bookkeeping accounts. Amounts in each participant’s account are indexed to one or more investment alternatives chosen by the participant from a range of market-based alternatives. The Deferred Compensation Plan does not pay above-market or preferential earnings. Participants elect the time and form of payment of their accounts. Accounts generally are paid no sooner than the first day of the seventh month following the participant’s termination of employment, although certain in-service distributions are permitted. Immediate distributions upon the death or disability of the participant also are permitted. Accounts generally may be distributed either in a single lump sum or in up to ten (10) annual installments.

2020 Proxy Statement70

The following table provides  information regarding contributions  and earnings  under  the Deferred Compensation Plan  in 2017,2019, as well as year-end account balances, for each of our NEOs.

EXECUTIVE
CONTRIBUTIONS IN
2019 (1)
REGISTRANT
CONTRIBUTIONS IN
2019 (2)
AGGREGATE
EARNINGS IN 2019
AGGREGATE
WITHDRAWALS /
DISTRIBUTIONS IN
2019
AGGREGATE
BALANCE AT
12/31/2019 (3)
NAME 
EXECUTIVE
CONTRIBUTIONS IN
2017
($)
  
REGISTRANT
CONTRIBUTIONS IN
2017 (1)
($)
  
AGGREGATE
EARNINGS IN 2017
($)
  
AGGREGATE
WITHDRAWALS /
DISTRIBUTIONS IN
2017
($)
  
AGGREGATE
BALANCE AT
12/31/2017
($)
 ($)($)($)($)($)
Remondi  0   0   237,026   0   1,006,018 0 0 295,793 0 1,277,674 
Lown  0   0   0   0   0 0 0 12,349 0 60,804 
Chivavibul  25,000   25,000   37,143   0   365,922 
Kane  25,000   25,000   38,382   0   335,485 57,500 0 90,224 0 501,970 
Whorley  0   0   0   0   0 
Hynes  0   0   40,987   0   246,504 
Heleen  0   0   0   0   0 0 0 0 0 0 
Hauber0 0 60,247 0 257,937 

(1)Registrant Contributions listed hereExecutive contributions are included underwithheld from the heading “Employer Contributions to Defined Contribution Plans”executive’s salary and/or non-equity incentive compensation for the relevant fiscal year and are reflected in Footnote 7 tothe relevant column in the Summary Compensation Table.Table for that year.

(2)The Company amended the Deferred Compensation Plan in 2018 to eliminate Company contributions effective January 1, 2019.

(3)The aggregate balance at fiscal year-end reflects current and prior fiscal year executive and registrant contributions previously reported in the Summary Compensation Table for those years for executives who were named executive officers in those years.



Arrangements with Named Executive Officers

Navient has not entered into an employment agreement with any of its NEOs. However, our NEOs participate in the company’sCompany’s severance plans for senior officers, and each of our NEOs is entitled to certain severance payments pursuant to the terms and conditions of those plans, which are described below.

Executive Severance Plan
Under Navient’s Executive Severance Plan for Senior Officers, eligible officers will receive a lump sum cash payment equal to (i) a multiple of base salary and an average annual incentive award (determined over the last 24 months), plus (ii) pro-ratedpro- rated target annual incentive award for the year of termination, upon the following events: (a) resignation from employment for good reason (as defined in the plan); (b) the Company’s decision to terminate an eligible officer’s employment for any reason other than for cause (as defined in the plan), death or disability; or (c) upon mutual agreement of the Company and the eligible officer. The multiplier for each eligible officer position is as follows: CEO-2;CEO-2x; Executive Vice President-1.President-1x. Each of our NEOs other than Mr. Remondi holds the title of Executive Vice President. Under the plan, in no event will a severance payment exceed a multiple of three times an officer’s base salary and annual incentive award.
2018 Proxy Statement
64

In addition to the cash severance payment, eligible officers will receive subsidized medical benefits and outplacement services for 18 months (24 months for the CEO). Treatment of outstanding equity awards upon severance is governed by the terms of the applicable equity award agreement and not the severance plan.
As noted earlier, Mr. Lown is eligible to receive a one-time deferred signing bonus of $1,400,000, less applicable withholding taxes (“Deferred Signing Bonus”), to compensate him for a portion of the long-term equity and deferred compensation with his former employer that he forfeited by joining Navient. This Deferred Signing Bonus, if any, will be payable in cash in two equal installments on the first and second anniversaries of his start date with the Company, March 17, 2017, provided he remains employed by the Company on each such date. If prior to the Deferred Signing Bonus being paid in full, either (x) his employment is terminated by the company without “Cause” (as that term is defined in Navient’s Executive Severance Plan for Senior Officers), or (y) his employment terminates due to death or disability, then any unpaid amount will be paid in an immediate lump sum.
Change in Control Severance Plan
Under Navient’s Change in Control Severance Plan for Senior Officers, if a termination of employment for reasons defined in the plan occurs within 24 months following a change in control of the Company, the participant is entitled to receive a lump sum cash payment equal to two times the sum of his or her base salary and average annual incentive award (based on the prior two years). A participant will also be entitled to receive a pro-rated portion of his or her target annual incentive award for the year in which the termination occurs, as well as continuation of medical benefits for a two-year period. Treatment of outstanding equity awards upon a change in control is governed by the terms of the applicable equity award agreement and not the severance plan. Under the plan,equity award agreements, outstanding equity awards become vested and non-forfeitable in connection with a change in control only if (i) the participant’s employment is terminated, or (ii) the acquiring or surviving entity does not assume the equity awards. The plan does not allow for tax gross-ups.

2020 Proxy Statement71

Potential Payments upon Termination or Change in Control

The tables below reflect the amount of compensation that would have been payable to each of our NEOs who were employed as executive officers of Navient on December 31, 2017,2019, under various scenarios including if such individual’s employment had terminated and/or a change in control had occurred on December 31, 2017,2019, given the individual’s compensation and service levels as of December 31, 2017,2019, and based on Navient’s closing stock price of $13.32$13.68 per share on December 29, 2017,31, 2019, the last trading date of the year. The amounts disclosed in the tables below are in addition to:
(i) compensation and benefits available prior to the occurrence of a termination of employment, such as vested stock options, and (ii) compensation and benefits available generally to all employees, such as distributions under Navient’s defined contribution retirement program, disability plans and accrued vacation pay.
The following severance arrangements were effective for our NEOs who were employed as executive officers of Navient on December 31, 2017:2019: (i) the Navient Corporation Executive Severance Plan for Senior Officers, (ii) the Navient Corporation Change in Control Severance Plan for Senior Officers, as amended and restated, and (iii) the Navient Corporation 2014 Omnibus Incentive Plan, as amended and restated.

Change in Control Without Termination

Name
Equity
Vesting(1)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement
($)
Total
($)
Remondi------
Lown------
Chivavibul----
Kane------
Whorley----
Hynes----
Heleen----
Hauber----

(1)
Under the Change in Control Severance Plan for Senior Officers,equity award agreements, outstanding equity awards become vested and non-forfeitable in connection with a change in control only if (i) the participant’s employment is terminated, or (ii) the acquiring or surviving entity does not assume the equity awards. For purposes of this table, we have assumed that neither of these conditions is satisfied.
2018 Proxy Statement
65

Change in Control and (i) Termination without Cause, or (ii) Termination for Good Reason

Name 
Equity
Vesting(2)
($)
  
Cash
Severance
($)
  
Medical
Insurance /
Outplacement(3)
($)
  
Total
($)
 
Equity
Vesting(2)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement(3)
($)
Total
($)
Remondi  10,663,031   6,611,000   29,281   17,303,312 8,607,605 7,181,000 26,374 15,814,979 
Lown(4)
  984,041   4,044,400   29,281   5,057,722 2,019,081 2,872,400 26,374 4,917,855 
Chivavibul  2,649,358   2,561,625   29,178   5,240,161 
Kane  3,702,417   3,024,395   16,068   6,742,880 2,457,556 3,121,100 14,797 5,593,453 
Whorley  3,240,346   3,024,395   18,224   6,282,965 
Hynes  2,469,002   2,520,238   29,281   5,018,521 
Heleen  1,762,966   2,520,238   29,281   4,312,485 1,503,920 2,764,685 26,374 4,294,979 
Hauber904,810 2,339,550 26,505 3,270,865 

(2)For stock and stock unit awards, the amounts shown reflect the closing market price of Navient Common Stock on December 29, 201731, 2019 ($13.32)13.68). For stock options where the December 29, 201731, 2019 closing market price of Navient Common Stock was higher than the option exercise price, the amounts reflect the intrinsic value of the options as if they had been exercised on December 29, 2017.31, 2019. PSUs granted in 2017 vested at 109% of the target number of units based on Company Performance over a three-year performance period (2017-19) and were settled on March 2, 2020. See “2017-19 Performance Stock Units” in the Compensation Discussion and Analysis above for additional details. These 2017 PSUs are valued based on the number of PSUs actually earned for the three-year performance period ending on December 31, 2019.

(3)Includes Navient’s estimated portion of the cost of health care benefits for 24 months.

(4)Includes payment of a one-time deferred signing bonus of $1,400,000. See footnote 11 below.2020 Proxy Statement72

Termination without Cause or Termination for Good Reason

Name 
Equity
Vesting(5)
($)
  
Cash
Severance
($)
  
Medical
Insurance /
Outplacement(6)
($)
  
Total
($)
 
Equity
Vesting
(5)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement(6)
($)
Total
($)
 
Remondi -   6,611,000   44,281   6,655,281 -7,181,00041,3747,222,374 
Lown(7)
 -   2,640,750   36,961   2,677,711 -1,736,20034,7801,770,980 
Chivavibul -   1,573,312   36,884   1,610,196 
Kane -   1,857,197   27,051   1,884,248 -1,905,55026,0971,931,647 
Whorley -   1,857,197   28,668   1,885,865 
Hynes -   1,548,869   36,961   1,585,830 
Heleen -   1,548,869   36,961   1,585,830 -1,671,09234,7801,705,872 
Hauber-1,432,27534,8791,467,154 

(5)By their terms, in the event of a termination without cause or a termination for good reason, outstanding Navient equity awards generally continue to vest pursuant to the vesting schedule set forth in each applicable award agreement as if the NEO remains employed by Navient through the pre-establishedpre- established vesting date.

(6)As President and Chief Executive Officer of Navient, Mr. Remondi is entitled to Navient’s estimated portion of the cost of health care benefits for a period of 24 months plus $15,000 of outplacement services. Amounts for Messrs. Lown, Chivavibul, Kane, Whorley, HynesHeleen, and HeleenHauber include Navient’s estimated portion of the cost of health care benefits for 18 months, plus $15,000 of outplacement services.
(7)Includes payment of a one-time deferred signing bonus of $1,400,000. See footnote 11 below.


Termination for Cause

Name
Equity
Vesting(8)(7)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement
($)
Total
($)
Remondi------
Lown------
Chivavibul----
Kane------
Whorley----
Hynes----
Heleen----
Hauber----

(8)(7)Vested and unvested equity awards are forfeited upon Termination for Cause (as defined in the Navient Corporation 2014 Omnibus Incentive Plan, as amended and restated).

2018 Proxy Statement
66

Termination upon Retirement

Name
Equity
Vesting(9)(8)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement
($)
Total
($)
Remondi------
Lown------
Chivavibul----
Kane------
Whorley----
Hynes----
Heleen----
Hauber----

(9)(8)As of December 31, 2017, Messrs.Mr. Remondi and Chivavibul wereis eligible for retirement vesting of his outstanding equity awards pursuant to their terms and the Company’s retirement policy. Similarly, Mr. Heleen is eligible for retirement vesting of a portion of his outstanding equity awards. Outstanding equity awards generally continue to vest pursuant to the vesting schedule set forth in each applicable award agreement as if the NEO remains employed by Navient through the pre-establishedpre- established vesting date, provided that the NEO satisfies certain age and/or service conditions set forth in each company’sthe Company’s retirement policy. For equity awards originally granted by Former SLM prior to 2013, the award recipient must be age 60 or older upon retirement, or the award recipient must have attained a combination of age and years of service totaling at least 70 years, to be eligible for retirement vesting. For equity awards originally granted by Former SLM in 2013 or 2014, and for all Navient equity awards, the award recipient must be age 65 or older upon retirement, or the award recipient must have attained a combination of age and years of service totaling at least 75 years, to be eligible for retirement vesting. Service with both Former SLM and Navient is counted for these purposes.

2020 Proxy Statement73

Termination by Death or Disability
Name
Equity
Vesting(9)
($)
Cash
Severance
($)
Medical
Insurance /
Outplacement
($)
Total
($)
 
Remondi8,607,605 --8,607,605 
Lown2,019,081 --2,019,081 
Kane2,457,556 --2,457,556 
Heleen1,503,920 --1,503,920 
Hauber904,810 --904,810 

Name 
Equity
Vesting(10)
($)
  
Cash
Severance
($)
  
Medical
Insurance /
Outplacement
($)
  
Total
($)
 
Remondi  10,663,031   -   -   10,663,031 
Lown(11)
  984,041   1,400,000   -   2,384,041 
Chivavibul  2,649,358   -   -   2,649,358 
Kane  3,702,417   -   -   3,702,417 
Whorley  3,240,346   -   -   3,240,346 
Hynes  2,469,002��  -   -   2,469,002 
Heleen  1,762,966   -   -   1,762,966 
(10)(9)The vesting of all outstanding equity awards will accelerate upon termination of employment due to death or disability. For stock and stock unit awards, the amounts shown reflect the closing market price of Navient Common Stock on December 29, 201731, 2019 ($13.32)13.68). For stock options where the December 29, 2017,31, 2019, closing market price of Navient Common Stock was higher than the option exercise price, the amounts reflect the intrinsic value of the options as if they had been exercised on December 29, 2017.31, 2019. PSUs granted in 2019 vested at 109% of the target number of units based on Company Performance over a three-year performance period (2017-19) and were settled on March 2, 2020. See “2017-19 Performance Stock Units” in the Compensation Discussion and Analysis above for additional details. These 2017 PSUs are valued based on the number of PSUs actually earned for the three-year performance period ending on December 31, 2019.
(11)Mr. Lown is eligible to receive a one-time deferred signing bonus of $1,400,000 (“Deferred Signing Bonus”), to compensate him for a portion of the long-term equity and deferred compensation with his former employer that he forfeited by joining Navient. This Deferred Signing Bonus, if any, will be payable in cash in two equal installments on the first and second anniversaries of his start date with the Company, March 17, 2017, provided he remains employed by the company on each such date. If prior to the Deferred Signing Bonus being paid in full, either (x) his employment is terminated by the company without “Cause” (as that term is defined in Navient’s Executive Severance Plan for Senior Officers), or (y) his employment terminates due to death or disability, then any unpaid amount will be paid in an immediate lump sum.


Actual Payments uponUpon Termination

Each of our NEOs remained employed by Navient as an executive officer on December 31, 2017.2019.

2018 Proxy Statement
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PEOCEO Pay Ratio

Pursuant to the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Dodd-Frank Act”), the SEC adopted a rule requiring annual disclosure of:Navient to disclose annually: (i) the annual total compensation of the median employee identified by Navient (as described below), (ii) the annual total compensation of Navient’s principal or chief executive officer (“PEO”CEO”), and (iii) the estimated ratio of these two amounts. Navient’s 2017 fiscal year is the first year for which this disclosure is required.
To identify our median employee, we reviewed the annual compensation of all full-time, part-time, seasonal and temporary employees of Navient and its affiliated companies (other than companies acquired in 2017) as of December 31, 2017.2019. As permitted under SEC rules, we treated an employee’s 20172019 “annual compensation” for this purpose as equal to the sum of his or her gross income, as reported on payroll records, plus all employer contributions to Navient’s qualified retirement plan made on the employee’s behalf. In identifying the median employee, we excluded the PEO and approximately 170 individuals who were employed by Earnest LLC and approximately 180 individuals who were employed by Duncan Solutions, Inc. on December 31, 2017, as Navient acquired these companies in 2017.CEO. As of December 31, 2017,2019, Navient and its affiliated companies (including Duncan Solutions, Inc. and Earnest LLC) had approximately 6,7005,800 employees, all of whom reside in the United States or a U.S. territory.

Navient’s PEOCEO is Mr. Remondi. His annual total compensation for 20172019 was $6,456,736,$7,793,321, as reflected in the Summary Compensation Table. The 20172019 annual total compensation of the median employee identified by Navient, calculated in accordance with SEC rules regarding the Summary Compensation Table, was $43,865.$46,126. Accordingly, Navient’s estimated 20172019 pay ratio was 1 to 147.168.

SEC rules for identifying the median employee and calculating the pay ratio based on that employee’s annual total compensation allow companies to adopt a variety of methodologies, to apply certain exclusions, and to make reasonable estimates and assumptions that reflect their employee populations and compensation practices. As a result, the pay ratio reported by other companies may not be comparable to the Navient pay ratio reported above, as other companies have different employee populations and compensation practices and may utilize different methodologies, exclusions, estimates and assumptions in calculating their own pay ratios. In addition, the median employee’s annual total compensation is unique to that individual and therefore is not an indicator of the annual total compensation of any other individual or group of employees.

20182020 Proxy Statement
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Proposal 4 — Student Loan Risk Management
The following shareholder proposal has been submitted to the Company for action at the meeting by the AFL-CIO, on behalf of the AFL-CIO Reserve Fund, 815 Sixteenth Street, N.W., Washington, D.C. 2006, a beneficial owner of 165 shares of the Company’s stock and by Employees’ Retirement System of Rhode Island, State House – Room 102, Providence, Rhode Island 02903, a beneficial owner of 6,768 shares of the Company’s stock. The affirmative vote of a majority of the shares voted at the meeting is required for approval of the shareholder proposal. The text of the proposal and the proponent’s supporting statement is as follows:
Whereas there are more than 44 million borrowers with an estimated $1.3 trillion in student loan debt in the United States;
Whereas $137.4 billion in government-held or government-backed student loans is severely delinquent or in default;
Whereas Navient Corporation (“Navient”) services and manages more than $300 billion in federal and private student loans for approximately 12 million borrowers;
Whereas the U.S. Department of Education reports that the number of borrowers not making payments on their federal student loans within three years of leaving college has risen to 11.5%;
Whereas more than a million borrowers with Direct Loans at Navient have defaulted on student loans; and
Whereas, increased defaults create additional financial hardships for Navient customers, which may negatively impact the company and shareholders;
Now, therefore be it
RESOLVED, that the shareholders request the Board of Directors (the “Board”) issue a report to investors (at reasonable cost, excluding proprietary information, and within a reasonable time) on the governance measures Navient has implemented to more effectively monitor and manage financial and reputational risks related to the student loan crisis in the United States, including whether Navient has assigned responsibility for such monitoring to the Board or one or more Board committees or has revised senior executive compensation  metrics or policies.
Supporting Statement:
The student loan crisis is a growing social problem in the United States. A representative of the U.S. Department of Education (DOE) recently characterized the student loan system as “a mess” and added that “income driven repayment plans are confusing.”1
Earlier this year, the Consumer Financial Protection Bureau (CFPB) reported a trend of triple digit increases in complaints related to student loan servicing as compared to similar periods, with complaints increasing in nearly every state.2
Previously, the Government Accountability Office found that the DOE lacked a minimum set of standards loan servicers to provide effective customer service [sic]; even as the DOE encouraged federal student loan servicers to adopt “high touch loan servicing” for borrowers at high risk of default.3
Board’s Statement in Opposition to Shareholder Proposal
The Proposal requests that the Company prepare a special report “on the governance measures Navient has implemented to more effectively monitor and manage financial and reputational risks related to the student loan crisis in the United States, including whether Navient has assigned responsibility for such monitoring to the Board or one or more Board committees or has revised senior executive compensation metrics or policies.” The Board has reviewed the proposal and does not believe that it is in the best interests of Navient or its shareholders, as described below.


1 https://www.reuters.com/investigates/special-report/usa-studentloans/
2 https://www.forbes.com/sites/johnwasik/2017/05/26/why-trumps-education-plan-will-make-student-debt-crisis-worse/#470c1a4721c
3 https://cleaver.house.gov/media-center/press-releases/congressmen-cleaver-and-bishop-call-for-gao-investigation-of-federal
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Navient is committed to responsibly operating our business, a central element of which is identifying, monitoring, and managing financial and reputational risks, the subject matter of the Proposal. Risk management is among the most important duties of the Board and its committees, which set risk management philosophy, tolerance and parameters; establish procedures for assessing risk; and oversee risk management across the enterprise. As we have communicated for several years, the Board and the Audit Committee have responsibility for monitoring these risks.
To do so, we employ a Board-approved Risk Appetite Framework which defines the most significant risks to our business and provides a process for evaluating, quantifying and monitoring those risks across nine domains: credit, market, funding and liquidity, compliance, legal, operational, reputational/political, governance and strategy. Our Enterprise Risk Committee, composed of key members of management, monitors the Company’s performance against those approved risk limits and thresholds. Management and staff throughout our business operate according to it. Moreover, risk management is already a key factor in executive compensation throughout our business.
We are committed to disclosure and transparency concerning risk and regularly report on it. For example, both our 2017 proxy statement and this proxy statement include a detailed discussion entitled “The Board of Directors’ Role in Risk Oversight,” which explains our multi-layered approach to risk, including among other things the respective roles of the Board, the Audit Committee, the Finance and Operations Committee, the Nominations and Governance Committee and the Executive Committee. In addition, the charters for the Board and each committee are available on our website. We believe that our proxy statements, annual and quarterly reports, investor presentations and other information available on our website do a thorough job of summarizing how we manage risk, going well beyond merely complying with the law to provide shareholders with detailed, useful and appropriate information in this important area.
Navient agrees that the success of student loan borrowers is a very important topic for individuals and our economy. We remain committed to assisting all borrowers, including those who struggle to repay their loans, and support our student loan customers by regularly communicating, offering information on repayment options and continually enhancing our tools and assistance. We are proud that the borrowers whose loans we service are 37 percent less likely to default than their peers serviced elsewhere. Contact is key:  when we make contact with a struggling federal student loan borrower, 9 times out of 10 we can find a way to keep that borrower out of default.
However, we disagree with the fundamental premise of the proposal. It is important to note that, as reported in more detail elsewhere in our disclosures, the vast majority of student loans are owned or guaranteed by the federal government, not Navient. As a result, the financial risks related to student loans, such as those attendant to borrower default, fall most heavily on the federal government, and not on our business. Moreover, the federal government, not Navient, sets federal student loan policy, including loan amounts, interest rates, and rules for various repayment options. Our review of complaints within the CFPB complaint portal bears this out, with the vast majority not being complaints about Navient servicing errors but rather complaints or questions by individuals about the terms, conditions and eligibility rules of their federal loans or their repayment options. Even though we do not bear the largest share of financial risk, nor do we set the policy or terms of the loans, we have a long and positive track record of supporting borrowers to successfully manage their loans. We work hard to continually enhance our student loan servicing program, engage with borrowers, regulators and other stakeholders, and advocate for innovative solutions, all within the federal regulatory framework. For example, we have advocated for the federal student loan program to provide better upfront resources to students before they borrow and for simplifying repayment options.
Lastly, the risks to our business are most appropriately managed by the Board and management, and not by shareholders. Devoting time and resources to creating a report that would substantially duplicate existing disclosures, and that would circumvent our existing risk reporting methodologies, is not a responsible use of our resources. Moreover, we do not believe that the report would cause us to modify our disciplined approach to risk management. The cost, both in dollars and employee time, of preparing the report would be better spent on growing our business.
The Board of Directors unanimously recommends a vote “AGAINST” this proposal for the reasons discussed above. Proxies solicited by the Board of Directors will be voted “AGAINST” this proposal unless a shareholder indicates otherwise in the proxy.
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Other Matters
Certain Relationships and Related Transactions

Navient maintains a written policy regarding review and approval of transactions with related parties. Transactions covered by the policy include any transaction involving Navient and an amount in excess of $120,000 in any year in which any director, nominee, executive officer, greater-than-five percent beneficial owner of the Company, or any of their respective immediate family members, has or had a direct or indirect material interest, other than as a director or less-than-ten percent owner of an entity involved in the transaction (a “Related Party Transaction”). Certain loans made in the ordinary course of Navient’s business to executive officers, directors and their family members are considered Related Party Transactions and may be required to be disclosed in the proxy statement but are pre-approved under the policy if they meet specified requirements. As of the date of this proxy statement, no such loans are outstanding.
From the beginning of 20172019 until the present, there have been no (and there are no currently proposed) transactions involving an amount in excess of $120,000 in which Navient was (or is to be) a participant and any executive officer, director, five percent beneficial owner of our Common Stock or member of the immediate family of any of the foregoing persons had (or will have) a direct or indirect material interest, except the compensation arrangements described in this proxy statement for our named executive officers and directors.directors and the following transaction:
Section 16(a) Beneficial Ownership Reporting Compliance

Section 16(a)On January 27, 2020, the Board of Directors, upon the recommendation of the Exchange Act requires Navient’s executive officersAudit Committee, approved the repurchase of 20,346,464 shares of our common stock from certain subsidiaries and directors, as well as persons who beneficially own more than 10 percentaffiliates of the Common Stock, to file reports with the SEC on their ownershipCanyon Capital Advisors LLC and changes in ownershipcertain of Navient Common Stock. Based solely on a reviewits subsidiaries for an aggregate purchase price of the copies$300,517,273.28 and per-share purchase price of such forms in our possession and on written representations from reporting persons, we believe that during the period from January 1, 2017 to December 31, 2017, all required reports were filed in a timely manner.$14.77.


Other Matters for the 20182020 Annual Meeting

As of the date of this proxy statement, there are no matters that the Board of Directors intends to present for a vote at the Annual Meeting other than the business items discussed in this proxy statement. In addition, Navient has not been notified of any other business that is proposed to be presented at the Annual Meeting that has not been withdrawn.Meeting. If other matters now unknown to the Board of Directors come before the Annual Meeting, the proxy given by a shareholder electronically, telephonically or on a proxy card gives discretionary authority to the persons named by Navient to serve as proxies to vote such shareholder’s shares on any such matters in accordance with their best judgment.


Shareholder Proposals for the 20192021 Annual Meeting

A shareholder who intends to introduce a proposal for consideration at Navient’s 20192021 Annual Meeting may seek to have that proposal and a statement in support of the proposal included in the Company’s 20192021 proxy statement if the proposal relates to a subject that is permitted under SEC Rule 14a-8. To be considered for inclusion, the proposal and supporting statement must be received by the Company no later than December 14, 2018,10, 2020, and must satisfy the other requirements of Rule 14a-8. The submission of a shareholder proposal does not guarantee that it will be included in Navient’s proxy statement.
Navient’s Bylaws provide that a shareholder may otherwise propose business for consideration or nominate persons for election to the Board of Directors, in compliance with federal proxy rules, applicable state law and other legal requirements and without seeking to have the proposal included in the Company’s proxy statement pursuant to Rule 14a-8. Navient’s Bylaws provide that any such proposals or nominations for the Company’s 20192021 Annual Meeting must be received by it on or after January 24, 2019,20, 2021, and on or before February 23, 2019.19, 2021. Any such notice must satisfy the other requirements in
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Navient’s Bylaws applicable to such proposals and nominations. If a shareholder fails to meet these deadlines or fails to comply with the requirements of SEC Rule 14a-4(c), Navient may exercise discretionary voting authority under proxies it solicits to vote on any such proposal.

2020 Proxy Statement75

Proxy Access Procedures

The Company’sCompany's Second Amended and Restated Bylaws generally permit a shareholder, or group of up to 20 shareholders, owning at least 3% of our outstanding shares for at least three years to nominate, and include in the Company’sCompany's proxy materials, director nominees constituting up to the greater of two or 20% of the company’sCompany's Board, provided that the shareholder(s) and nominee(s) satisfy the requirements in our bylaws. Written notice of proxy access director nominees must be received no later than the close of business on the 120thday, nor earlier than the close of business on the 150thday, prior to the first anniversary of the date our definitive proxy statement was first sent to stockholders in connection with the preceding year’syear's annual meeting—that is, withmeeting. With respect to the 20192021 annual meeting, this notice must be received between November 14, 2018,10, 2020 and December 14, 2018,10, 2020, assuming the date of the 20192021 annual meeting is not changed by more than 30 days before or after the first anniversary of the 20182020 annual meeting. Any notices should be addressed to Chief Legal Officer and Secretary, Navient Corporation, 123 Justison Street, Wilmington, Delaware 19801.


Solicitation Costs

All expenses in connection with the solicitation of proxies for the Annual Meeting will be paid by Navient. We have engaged MacKenzie Partners, Inc. to solicit proxies for an estimated fee of $15,000$17,500 plus reimbursement for out-of-pocket costs. In addition, officers, directors, regularcertain employees or other agents of Navient may solicit proxies in person, by telephone, telefax, personal calls, or other electronic means. Navient will request banks, brokers, custodians and other nominees in whose names shares are registered to furnish to the beneficial owners of Navient’s Common Stock Notices of Availability of the materials related to the Annual Meeting, and including, if so requested by the beneficial owners, paper copies of our 2019 Annual Report on Form 10-K, this proxy statement and the proxy card and, upon request, the Company will reimburse such registered holders for their out-of-pocket and reasonable expenses in connection therewith.

Householding

To reduce the expense and reduce environmental effects of printing and delivering duplicate proxy materials to shareholders who may have more than one account holding Navient stock but share the same address, Navient has adopted a procedure approved by the SEC called “householding.” Under this procedure, certain registered shareholders who have the same address and last name, and who do not participate in electronic delivery of proxy materials, will receive one copy of the Notice of Internet Availability and, as applicable, any additional proxy materials that are delivered until such time as one or more of these shareholders notifies us that they want to receive separate copies. Shareholders who participate in householding will continue to have access to and utilize separate proxy voting instructions.
If you are a registered shareholder and would like to have separate copies of the Notice of Internet Availability or proxy materials mailed to you in the future, or you would like to have a single copy of the Notice of Internet Availability or proxy materials mailed to you in the future, you must submit a request in writing to Broadridge Financial Solutions, Inc., Householding Department, 51 Mercedes Way, Edgewood, New York 11717 or call at 1-800-542-1061. If you are a beneficial shareholder, please contact your bank or broker to opt in or out of householding.
However, please note that if you are a registered shareholder and wish to receive a separate proxy card or vote instruction form or other proxy materials for purposes of this year’s Annual Meeting, you should follow the instructions included in the Notice of Internet Availability that was sent to you and we will deliver promptly upon written or oral request, separate copies of the proxy materials for this year’s Annual Meeting.


20182020 Proxy Statement
7276

NAVIENT CORPORATION
ATTN: CORPORATE SECRETARY
123 JUSTISON STREET
WILMINGTON, DE 19801

VOTE BY INTERNET - www.proxyvote.com

Use the Internet to transmit your voting instructions and for electronic delivery of information up until 11:59 P.M. Eastern Time the day before the cut-off date or meeting date. Have your proxy card in hand when you access the web site and follow the instructions to obtain your records and to create an electronic voting instruction form.

ELECTRONIC DELIVERY OF FUTURE PROXY MATERIALS

If you would like to reduce the costs incurred by our company in mailing proxy materials, you can consent to receiving all future proxy statements, proxy cards and annual reports electronically via e-mail or the Internet. To sign up for electronic delivery, please follow the instructions above to vote using the Internet and, when prompted, indicate that you agree to receive or access proxy materials electronically in future years.

VOTE BY PHONE - 1-800-690-6903

Use any touch-tone telephone to transmit your voting instructions up until 11:59 P.M. Eastern Time the day before the cut-off date or meeting date. Have your proxy card in hand when you call and then follow the instructions.

VOTE BY MAIL

Mark, sign and date your proxy card and return it in the postage-paid envelope we have provided or return it to Vote Processing, c/o Broadridge, 51 Mercedes Way, Edgewood, NY 11717.


TO VOTE, MARK BLOCKS BELOW IN BLUE OR BLACK INK AS FOLLOWS:

E36039-P98502                      KEEP THIS PORTION FOR YOUR RECORDS

DETACH AND RETURN THIS PORTION ONLY

THIS PROXY CARD IS VALID ONLY WHEN SIGNED AND DATED.

NAVIENT CORPORATION
The Board of Directors recommends you vote FOR the following proposals:
1.Election of Directors
Nominees:ForAgainstAbstain
1a.Anna Escobedo Cabral
ForAgainstAbstain
1b.William M. Diefenderfer, III2.Ratification of the appointment of KPMG LLP as our independent registered public accounting firm for 2018.
1c.Katherine A. Lehman
1d.Linda A. Mills3.Non-binding advisory vote to approve named executive officer compensation.
1e.John F. Remondi
1f.Jane J. ThompsonThe Board of Directors recommends you vote AGAINST the following proposal:
1g.Laura S. Unger
4.Shareholder proposal concerning student loan risk management.
1h.Barry L. Williams
1i.David L. Yowan 
NOTE: The shares represented by this proxy when properly executed will be voted in the manner directed herein. If any other matters properly come before the meeting, the person named in this proxy will vote in their discretion.For address changes and/or comments, please check this box and write them on the back where indicated.
Please indicate if you plan to attend this meeting.
YesNo
Please sign exactly as your name(s) appear(s) hereon. When signing as attorney, executor, administrator, or other fiduciary, please give full title as such. Joint owners should each sign personally. All holders must sign. If a corporation or partnership, please sign in full corporate or partnership name by authorized officer.
Signature [PLEASE SIGN WITHIN BOX]DateSignature (Joint Owners)Date




Important Notice Regarding the Availability of Proxy Materials for the Annual Meeting:

The Notice and Proxy Statement and Form 10-K are available at www.proxyvote.com.

PLEASE VOTE, SIGN AND DATE THIS PROXY CARD ON THE REVERSE SIDE AND RETURN PROMPTLY
IN THE ENCLOSED ENVELOPE.

ADMISSION TICKET

Bring this ticket and photo ID with you if you plan on attending the meeting.

NOTE: Cameras, transmission, broadcasting and other recording devices, including smart phones, will not be permitted in the meeting room. Attendees may be asked to pass through a security screening device or adhere to other security measures prior to entering the Annual Meeting. We regret any inconvenience this may cause you and we appreciate your cooperation.

IF YOU HAVE NOT VOTED VIA THE INTERNET OR TELEPHONE, FOLD ALONG THE PERFORATION,

▼ DETACH AND RETURN THE BOTTOM PORTION IN THE ENCLOSED ENVELOPE. ▼

E36040-P98502

NAVIENT CORPORATION

Annual Meeting of Shareholders

May 24, 2018 8:00 AM

Navient Corporation 

123 Justison Street

Wilmington, DE 19801

THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS

The undersigned hereby appoints Mark Heleen and Kurt Slawson, or each of them, each with full power of substitution, as the lawful attorneys and proxies of the undersigned to attend the Annual Meeting of Shareholders of Navient Corporation to be held on May 24, 2018, and any adjournments or postponements thereof, to vote the number of shares the undersigned would be entitled to vote if personally present, and to vote in their discretion upon any other business that may properly come before the meeting.

THIS PROXY, WHEN PROPERLY EXECUTED, WILL BE VOTED AS SPECIFIED BY THE UNDERSIGNED SHAREHOLDER. IF NO CHOICE IS SPECIFIED BY THE SHAREHOLDER, THIS PROXY WILL BE VOTED “FOR” ALL PORTIONS OF PROPOSALS 1, 2 AND 3, “AGAINST” PROPOSAL 4, AND IN THE PROXY’S DISCRETION ON ANY OTHER MATTERS PROPERLY COMING BEFORE THE MEETING.

THIS CARD WILL ALSO BE USED TO PROVIDE VOTING INSTRUCTIONS TO THE TRUSTEE FOR ANY SHARES HELD FOR THE ACCOUNT OF THE UNDERSIGNED IN THE NAVIENT 401(K) SAVINGS PLAN.

Address Changes/Comments: 

(If you noted any Address Changes/Comments above, please mark corresponding box on the reverse side.)